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Wil Jones
1,513 Reviews
Dealership Experience
11 yrs, 3 mos
Industry Experience
32 yrs, 11 mos
1,513 Reviews
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1513 Reviews of Wil Jones
September 21, 2019
State Inspection & oil chang This dealer takes advantage of state inspection to increase service costs. Failed for “tire damage” after previously passing vehicle two other times w This dealer takes advantage of state inspection to increase service costs. Failed for “tire damage” after previously passing vehicle two other times with tires in same condition as they are only mounted when vehicle is stored. Also dealer charged twice for inspection after tires and wheels were replaced and vehicle brought back two hours later. This is how they treat a loyal customer of 20 years. Will not go back. More
by RWEIGHTMAN
Verified Customer
September 19, 2019
Another great North Penn Mazda service visit Routine maintenance and recall software fix. The work was finished in much less time than estimated. The service staff were and always are all friendl Routine maintenance and recall software fix. The work was finished in much less time than estimated. The service staff were and always are all friendly and very accommodating. More
by nvpinto1235
September 13, 2019
Excellent Great customer service as always! Wil Jones is great at his job very professional and very helpful, I will continue to do Business here even tho it i Great customer service as always! Wil Jones is great at his job very professional and very helpful, I will continue to do Business here even tho it is a 45 minute drive from my house. More
by LUGONESG83
September 10, 2019
Mazda CX5 Wil Jones handled my 5K service friendly and professionally. He is my go to person whenever I come in for service. He is courteous and knowledgeable. Wil Jones handled my 5K service friendly and professionally. He is my go to person whenever I come in for service. He is courteous and knowledgeable. More
by THBEST2
September 09, 2019
Recall service The service department was awesome. I would recommend them to anyone. Very professional and job done right the first time. I will return for future se The service department was awesome. I would recommend them to anyone. Very professional and job done right the first time. I will return for future service More
by SMYSLINSKI1
September 09, 2019
Always great service I have used North Penn Mazda for service many times now. They are very accommodating from getting me on my way promptly when I wait or giving me a com I have used North Penn Mazda for service many times now. They are very accommodating from getting me on my way promptly when I wait or giving me a complimentary rental if I drop my car off and get on my way. I love the free car wash coupon with each visit also! More
by ELAINE-STARK
Other Employees Tagged: Amanda Miller, Vinny Denardo, Caitlin Landis
September 09, 2019
Squirrels decided to move in to my engine compartment Heard banging around coming from under the hood. Popped it open and took a look. Saw 2 beady eyes looking back at me. Squirrels nest!! I didn't know w Heard banging around coming from under the hood. Popped it open and took a look. Saw 2 beady eyes looking back at me. Squirrels nest!! I didn't know what to do so I took it to the service center. They blew the engine out and cleaned up the awful mess those rodents left behind. Thankfully there was no serious damage. More
by TAMERAAZIMMERMAN
Other Employees Tagged: Tim Sheehan
September 06, 2019
Acceptable I feel that the experience at north penn Volkswagen was superior to the experience so far at north penn Mazda. Sorry that I could not give a better re I feel that the experience at north penn Volkswagen was superior to the experience so far at north penn Mazda. Sorry that I could not give a better review. More
by M.SPENA
September 02, 2019
Oil change, tire rotation Technician kept me informed. Good service, kind staff. Good quality work performed. Got everything done that we went in for. Appreciate kind and profe Technician kept me informed. Good service, kind staff. Good quality work performed. Got everything done that we went in for. Appreciate kind and professional manner. More
by Kevinc
Other Employees Tagged: Amanda Miller, Caitlin Landis
August 31, 2019
Rear Brake Job I had my rear brakes and rotors replaced, They did a good job but they missed a minor Adjustment for the parking brake and the Parking brake is par I had my rear brakes and rotors replaced, They did a good job but they missed a minor Adjustment for the parking brake and the Parking brake is part of the braking system and Should have been checked before the releasing The car back to the customer. I did take my car Back to them the next business day and they fixed The issue with in ten minutes all in all still a good experience I been dealing with that Mazda dealership Since 2013 when I purchased my Cx9 and it's been A Great relationship... GO MAZDA!!! More
by moknows007
Other Employees Tagged: Caitlin Landis
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