Wil Jones
Wil Jones at North Penn Mazda

Wil Jones

Mazda Service Advisor

North Penn Mazda

181 Bethlehem Pike
Colmar, PA 18915

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4.9
1,269 Reviews

Dealership Experience

10 yrs, 2 mos

Industry Experience

31 yrs, 10 mos

4.9

1,269 Reviews

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1269 Reviews of Wil Jones

September 05, 2025

Dealership Rating
Employee Rating

Very polite and detailed oriented Totally loved the video that they provide with the Technician who worked on your vehicle and goes everything with you! Noticed I had a loose connection somewhere and More

by harleygirl3f
Service Price Transparency
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Recommend Dealer
Yes
Sep 08, 2025

North Penn Mazda responded

Hi Helene, thank you so much for your kind words! We’re thrilled to hear that you enjoyed the detailed video from our technician and that the team was able to resolve the loose connection for you. It’s great to know you appreciated the complimentary car wash as well. We take pride in treating every guest like family, and your feedback means the world to us. We look forward to seeing you again! — The North Penn Team

September 04, 2025

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Highly recommend this dealership for vehicle purchase and service. Great staff. Very personable and easy to work with. More

by CLUECKE
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Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis, Robert Bell

Sep 05, 2025

North Penn Mazda responded

Thank you so much for the recommendation! We’re thrilled to hear that you had a great experience with our staff and found the process easy and personable. We truly appreciate your kind words and look forward to serving you again in the future!

September 04, 2025

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Fast service. Love the transparency with their video messaging. I know exactly what they've done and how much it costs, never any surprises. More

by newlandkc
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Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis, Robert Bell

Sep 05, 2025

North Penn Mazda responded

Thank you for sharing your experience! We’re so glad you enjoy the transparency of our video messaging. Our goal is to keep you informed every step of the way, so it’s great to hear that you appreciate knowing exactly what’s being done with no surprises.

September 02, 2025

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Rob was super easy and professional to work with. as well as the finance department More

by DVDSKWRNSK
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Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis, Robert Bell

Sep 02, 2025

North Penn Mazda responded

Thank you for sharing your experience! We’re glad to hear Rob and our finance team made everything easy and professional for you. We appreciate your kind words and look forward to helping you again in the future!

September 02, 2025

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Vinny was very professional and extremely hard-working, very professional very good time management I mean in and out in about a half hour great working with him. It’s a More

by LHORCHER
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Recommend Dealer
Yes
Sep 02, 2025

North Penn Mazda responded

Thank you for the wonderful feedback! We’re so glad to hear Vinny was able to make your experience smooth, quick, and professional. We’ll be sure to share your kind words with him—he’ll be thrilled to know he made such a positive impression!

August 30, 2025

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Amazing service. Justin did an amazing video of what he had done to the car. The loaner car service is also fantastic. Everybody is friendly and efficient. More

by PURPLECLOUD87
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Recommend Dealer
Yes
Sep 02, 2025

North Penn Mazda responded

Thank you so much for the 5-star review! We’re glad Justin’s video walkthrough made the process even better and that our loaner service helped keep things convenient. Our team is always here to provide friendly and efficient service—see you next time!

August 24, 2025

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Very good customer service. Really thought that the video they sent was very helpful and informative More

by MARYANN.LANG
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Recommend Dealer
Yes
Aug 25, 2025

North Penn Mazda responded

Thank you, Maryann! We’re so glad you enjoyed the video and found it helpful. Our team is always happy to provide extra details to make your experience easier and more informative. We appreciate your kind words and look forward to assisting you again!

August 22, 2025

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I had a great experience getting my car serviced at North Penn Mazda. It was a bit far from me but I was able to leave my car overnight and get a free rental car. They were so generous in letting me keep the More

by PSUdrew
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Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis

Aug 25, 2025

North Penn Mazda responded

Thank you for sharing your experience with us! We’re so glad our team could make your visit as convenient as possible, from the overnight drop-off to the complimentary rental. It’s great to hear that our service advisor provided clear communication and that you felt well taken care of. We truly appreciate your kind words and look forward to assisting you again!

August 19, 2025

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The maintenance team at North Penn Mazda is the best in the area. All my car needs are taken care of, starting from arrival until car is pickup. More

by renegonzalez0
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Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis

Aug 25, 2025

North Penn Mazda responded

Thank you for the wonderful feedback! We’re thrilled to hear our service team took great care of you from start to finish. At North Penn Mazda, we’re committed to making every visit seamless and stress-free. We look forward to serving you again!

August 17, 2025

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All around great service. I couldn’t be more pleased with the courtesy and professionalism. More

by JSCHALLER629
Service Price Transparency
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Recommend Dealer
Yes
Aug 25, 2025

North Penn Mazda responded

Thank you for your wonderful feedback! We’re thrilled to hear that our team’s courtesy and professionalism made your experience a great one. We truly appreciate your kind words and look forward to serving you again!

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