Wilber Escobar
Wilber Escobar at Westside Lexus

Wilber Escobar | Page 2

Service Consultant

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

5.0
37 Reviews
5.0

37 Reviews

Write a Review

Dealership Experience

6 yrs, 7 mos

Industry Experience

13 yrs, 1 mo

Languages Spoken

English English

37 Reviews of Wilber Escobar

March 02, 2022

Dealership Rating
Employee Rating

Great dealership, everyone from sales to service has been friendly and accommodating, even the people at the front desk were very helpful, I’ve bought at least 6 cars from them over the years and have always More

by GKASEE
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joey Broussard , Louis Blackmon

Mar 03, 2022

Westside Lexus responded

We're so grateful for your loyalty to Westside Lexus! Delivering customer-focused care with a smile is always the goal, and we're so pleased to hear all of our departments are delivering. Thank you for sharing how satisfied you are with your Westside Lexus experience, and we hope to work with you much more as the miles add up!

February 23, 2022

Dealership Rating
Employee Rating

Excellent service and helpful staff. Highly Recommend. Thank you John Parish, this is our third car from Westside Lexus and you as our salesperson! More

by WELCH_B
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Parish , Nam Pham

Feb 23, 2022

Westside Lexus responded

Congratulations on your third car from Westside Lexus! We will be sure to thank John for making your experience a wonderful success. Thanks for the five stars, and enjoy the new ride!

February 11, 2022

Dealership Rating
Employee Rating

Service has been fantastic and very accommodating, only issue I’ve ever had is to carefully review the sales or lease contract More

by GKASEE
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joey Broussard , Louis Blackmon

Feb 11, 2022

Westside Lexus responded

While I am pleased to hear that you always have a great service experience with us, I would like to apologize for any miscommunication surrounding your contract. I will certainly make note of this feedback so we can continue providing a communicative buying and leasing experience moving forward. In the meantime, I would be grateful to step in and answer any questions you may have. Please feel free to reach out when you have the chance. Best, James Breaux - General Sales Manager - 1 (281) 558-3030

February 01, 2022

Dealership Rating
Employee Rating

Mary Margaret was a delight. I bought a car from her 13 years ago and she was just as helpful as I remember. I will continue to be a loyal customer as long as dedicated employees are employed. The service More

by JANETKROBERTS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 02, 2022

Westside Lexus responded

Your continued confidence in Mary and our service staff lets us know we're doing an awesome job when it comes to exceptional customer service. Thank you kindly for the wonderful review. We wish you all the best in your new ride! - Westside Lexus

October 17, 2021

Dealership Rating
Employee Rating

This is our fourth RX350 all purchased from John Parish at Westside Lexus. Excellent service before and after the sale. Always feel like dealership cares about us. We are in good hands with Westside Lexus. More

by Hartholl
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Parish, JT Teodoro

Oct 17, 2021

Westside Lexus responded

We truly do care about our loyal guests at Westside Lexus! We can't tell you what it means that you've returned to purchase a fourth Lexus RX 350 from John and the team. It's outstanding that he's provided thorough aftercare for you as well! It's our pleasure to lend a hand with all your automotive needs, and we look forward to seeing you again down the road!

July 29, 2021

Dealership Rating
Employee Rating

My salesman is awesome. Found me both my cars. He had them perfectly detailed, even tweaking that job personally on a scorching hot day. I got exactly the vehicles I wanted in the high qualiy, pre- ow More

by mspinkfrog
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Wasaff, JT Teodoro

Jul 29, 2021

Westside Lexus responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful car-buying experience working with the Westside Lexus sales team. Drive safely, and we hope to see you again down the road!

May 28, 2021

Dealership Rating
Employee Rating

The sales and service are great at Westside Lexus. The new car was ready when promised and it was in perfect order. The service department was very helpful to get the lease car ready to turn in. . More

by granpafr7
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shekhar Shroff

May 28, 2021

Westside Lexus responded

Thank you for the superb review - we're so glad the team here at Westside Lexus could be of assistance! We appreciate you trusting us with your business and hope to have the opportunity to work with you again in the future. Safe travels and see you next time!

March 14, 2021

Dealership Rating
Employee Rating

We got our RX350 from Westside. They provided very good service for the whole purchasing process. John is a great sales consultant to deal with. Strongly recommend Westside Lexus. More

by jyu1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: John Parish, Jeffery Byers , Nam Pham

Mar 15, 2021

Westside Lexus responded

We really appreciate the positive feedback! It's great to hear that John delivered such an exceptional car-buying experience. Thank you for your confidence in Westside Lexus, and enjoy your new Lexus RX 350!

November 30, 2020

Dealership Rating
Employee Rating

I've owned different luxury cars and been to different luxury car dealerships in Houston area for services. Westside Lexus is by far the worst experience. Service advisor Escobar was apathetic, didn't exp More

by cwf88
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Dec 14, 2020

Westside Lexus responded

We strive for exceptional service here, and it is certainly disappointing to hear that we didn't leave you with that impression. I will be sure to share this feedback with the appropriate people on my team, and we will work to improve our communication and accommodations going forward. I would also be more than willing to speak with you directly about what happened during your visit and clear up any confusion. Unfortunately, I am unable to find your contact information based on this review - please don't hesitate to give me a call. Thank you, Michael Lorch - Service Department Manager - 1 (281) 582-8654

November 17, 2020

Dealership Rating
Employee Rating

Had new license put on new vehicle. Drove through the service and Never had to get out of the SUV. Top notch service. Even better with remodel. More

by dotlomar
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Alex Winnicki

Nov 18, 2020

Westside Lexus responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Westside Lexus, and if you ever need anything else, don't hesitate to come back and see us again!

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