Dealer Reviews
Cars for Sale
Dealer Log In
Wilder Hickman
Wilder Hickman | Page 7
Service Manager
Mercedes-Benz of Midlothian
12200 Midlothian Tpke
Midlothian, VA 23113
105 Reviews
Wilder Hickman is the Service Manager at Mercedes-Benz of Midlothian and has over 17 years of automotive experience. Wilder grew up in Fredericksburg, VA, but his passion for cars prompted a move to Houston, TX to train as an automotive technician. Upon graduation, he was accepted into the Mercedes-Benz ELITE technician program and moved to Massachusetts for specialized training in MB vehicles and systems; he graduated as valedictorian. Wilder has leveraged his years of technical experience to bring top-tier customer service to our Service Department. Wilder’s interests are spending time with his wife and their animals. He enjoys board games and spending time outdoors.
Read more105 Reviews
Write a Review105 Reviews of Wilder Hickman
November 09, 2024
Excellent service, however, the car could have been cleaner upon pickup. I'm used to having the car washed and vacuumed as a courtesy. When picked up the plastic was still on the seat, the paper floor cleaner upon pickup. I'm used to having the car washed and vacuumed as a courtesy. When picked up the plastic was still on the seat, the paper floor mat was still in place and the work number was on the dash. I know these are small things, but to me, it's all in the details that drive excellence. More
by JCRAIG.CSM
Verified CustomerOther Employees Tagged: Ragina Fitz
November 09, 2024
Amazing customer service, they go above and beyond to take care of your car needs Would recommend to friends and family take care of your car needs Would recommend to friends and family More
by Alex.Shamsi
Other Employees Tagged: Ragina Fitz , Scott Lambert, Alan Mansfield
November 06, 2024
The service from making the appointment to picking up the car was exceptional. Mr. Hoke was helpful and knowledgeable. The communication was excellent. Thank you car was exceptional. Mr. Hoke was helpful and knowledgeable. The communication was excellent. Thank you More
by PAULASIMPSON1353
Other Employees Tagged: Ragina Fitz , Scott Lambert, Alan Mansfield, Chyme Hoke
October 06, 2024
Our salesperson went above and beyond to help us with the purchase of a new vehicle. Our sales manager is always very helpful and willing to go the extra mile in order to satisfy the customer. purchase of a new vehicle. Our sales manager is always very helpful and willing to go the extra mile in order to satisfy the customer. More
by npchell
Other Employees Tagged: Ragina Fitz , Scott Lambert, Alan Mansfield, Will and Frank Costa
October 01, 2024
Had an engine failure while on the road from Florida. Alan at Midlothian took care of my vehicle in a timely and professional manner. The head of the service department went above and beyond the call of Alan at Midlothian took care of my vehicle in a timely and professional manner. The head of the service department went above and beyond the call of duty to get us back on the road. If I lived close to the Richmond area Midlothian would be the place I would choose to get my service done. More
by SROCHE74
Other Employees Tagged: Alan Mansfield, Wil Turner
September 27, 2024
Professional staff was efficient and helpful. The service team was informative and made sure I was comfortable while waiting in the convenient customer lounge. The service team was informative and made sure I was comfortable while waiting in the convenient customer lounge. More
by rereynolds1123
Other Employees Tagged: Wil Turner, Cheyne Hoke
September 15, 2024
Great experience! ! Thank you!! Efficient and carefully worked on. Appreciate the care in working on my vehicle. ! Thank you!! Efficient and carefully worked on. Appreciate the care in working on my vehicle. More
by Tharza469
Other Employees Tagged: Ragina Fitz
September 14, 2024
Once you’re in the queue, they do pretty good. They could do with better communication, answering the phone, etc.. my $5000 prepaid electrical part was available in two days. My appointment took t They could do with better communication, answering the phone, etc.. my $5000 prepaid electrical part was available in two days. My appointment took two weeks. More
by HEDRICKDR1
Other Employees Tagged: Alan Mansfield
Dealership Inventory (185 Vehicles)
