Wilder Hickman | Page 8

I was made to wait 4 1/2 hours at the dealership for a service B, without explanation. When I asked what took so long, the associate told me that the dealership was processing new inventory, which seemin service B, without explanation. When I asked what took so long, the associate told me that the dealership was processing new inventory, which seemingly took precedent over my service, and my car wasn’t serviced until hours later. I had a service appointment for 9am and should have been served then. More

by OOLUGBEMI7 Verified Customer Verified Customer

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The team there made us feel like a valued customer and not just another number. Seemed very Interested in answering our questions and providing meaningful feedback. Outstanding! not just another number. Seemed very Interested in answering our questions and providing meaningful feedback. Outstanding! More

by RESDPD Verified Customer Verified Customer

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It would be nice if we'd been notified proactively, long before late afternoon when we called to inquire, that our vehicle hadn't been worked on. Especially since we made an early morning appointment and a before late afternoon when we called to inquire, that our vehicle hadn't been worked on. Especially since we made an early morning appointment and arrived on time. Further, it was a surprise to see that a 3% service charge would be added to our bill since we used a credit card. We could have just as easily written a check had we known in advance. It appears we were charged for a state inspection. When we bought our cars, state inspections were to be at no charge. When did this change? The theme of this feedback is communications. And communications are not up to par. The repairs on the other hand were fine. No complaints with mechanics. They're knowledgeable and trustworthy, and they raised your score to a 3. Not sure who did the work, so all get 5 stars. More

by charlesjfadus Verified Customer Verified Customer

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As a customer for over ten years, my recent experience was frankly tested. But I am grateful for the support I received from the service manager, Wilder, who went above and beyond in managing a complex, c was frankly tested. But I am grateful for the support I received from the service manager, Wilder, who went above and beyond in managing a complex, costly, and yet required repair. I will continue to be a customer for years to come, I have total trust in the experience of this shop at Midlo. More

by Anna M Verified Customer Verified Customer

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Excellent customer service Knowledgeable Professional Friendly Job well done I believe I said enough to describe my experience. service Knowledgeable Professional Friendly Job well done I believe I said enough to describe my experience. More

by WOOLRIDGECT Verified Customer Verified Customer

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Service is not good. Calls always go to voicemail and they do not return your call. Calls always go to voicemail and they do not return your call. More

by hartzellm56 Verified Customer Verified Customer

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Scott provided exceptional service as always. He continues to display a professional and friendly attitude with each visit. He explained recommended services without any pressure to have work c He continues to display a professional and friendly attitude with each visit. He explained recommended services without any pressure to have work completed. More

by LCFOOTS Verified Customer Verified Customer

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It was not the best experience. It was an unpleasant experience. It did not leave me with a good experience. It was an unpleasant experience. It did not leave me with a good experience. More

by CHARLESBARWON Verified Customer Verified Customer

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Could not find paperwork or keys. Had to wait 15 minutes. Charged 3% for using credit card. Had to wait 15 minutes. Charged 3% for using credit card. More

by pngerbino Verified Customer Verified Customer

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Alan explained the issue I was having with my car in a way I understood completely and helped me make the best decision for the repair way I understood completely and helped me make the best decision for the repair More

by forpmc Verified Customer Verified Customer

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