Will Collier | Page 3

I don’t like to throw employees under the bus, especially without fully understanding the circumstances, but I do want to share my experience. The past few visits, I’ve been quoted similar time frames for a without fully understanding the circumstances, but I do want to share my experience. The past few visits, I’ve been quoted similar time frames for a standard oil change service (around 1.5 to 1.75 hours). Unfortunately, the actual service times have consistently far exceeded that estimate. Some taking over 3 hours, with one close to 4. On my most recent visit, after waiting 2 hours I checked in and was told it would be “about 10 more minutes.” It ultimately took nearly 30 minutes longer. The extended service times have become unreasonable, and it feels like the overall level of customer service has been steadily declining over the past few years. More

by STEVEN GALLO Verified Customer Verified Customer

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Excellent service, no problems encountered. Will be coming back for maintenance. Everybody were so helpful and nice. Will be coming back for maintenance. Everybody were so helpful and nice. More

by THRICIA_BONAAGUA Verified Customer Verified Customer

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Have three toyotas. Been coming here since day one. All repairs & services are done in a timely manner, fair price, and follow up as necessary. Will Collier is great! Been coming here since day one. All repairs & services are done in a timely manner, fair price, and follow up as necessary. Will Collier is great! More

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Great job in and out fast great service route seem very knowledgeable and very helpful. Really enjoyed the coffee bar. knowledgeable and very helpful. Really enjoyed the coffee bar. More

by LIGHTENBURGER1 Verified Customer Verified Customer

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Fabulous service as always LOVE Toyota , Wll is terrific , helpful and very good at explaining what needs to be done. , helpful and very good at explaining what needs to be done. More

by OKANDA5678 Verified Customer Verified Customer

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Timeliness, staff efficiency promptness with response, vehicle was fully inspected and there were no issues either Pick up vehicle was fully inspected and there were no issues either Pick up More

by MPOLI346 Verified Customer Verified Customer

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Will did exactly what he promised. He met my schedule and the work was done on time. He met my schedule and the work was done on time. More

by MANPACHEZ Verified Customer Verified Customer

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Great friendly service and I felt that Will was honest, I will always go there for that reason. will always go there for that reason. More

by PECKHAM03 Verified Customer Verified Customer

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I like Will for the service of my 2019 Toyota . Very nice and very informative. Very nice and very informative. More

by LRTVETT Verified Customer Verified Customer

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It’s not quite affordable for people that have at least $10,000.00 in savings. So they end going elsewhere. $10,000.00 in savings. So they end going elsewhere. More

by AMMACALINO Verified Customer Verified Customer

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