Will Ray
Will Ray at Ford of Cookeville

Will Ray

Service Advisor

Ford of Cookeville

1600 Interstate Drive
Cookeville, TN 38501

Contact Me
4.9
64 Reviews

Dealership Experience

6 yrs, 10 mos

Industry Experience

6 yrs, 10 mos

Languages Spoken

English English

4.9

64 Reviews

Write a Review

64 Reviews of Will Ray

October 30, 2025

Dealership Rating
Employee Rating

I went in for an oil change and 3 weeks later I had a warning signal stating my engine was getting hot! Ford did not check or fill up any of my coolant nor fluids for my windshield wipers! All they did w More

by nadiag62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 31, 2025

Ford of Cookeville responded

Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us at Ford Lincoln of Cookeville. We would like to make this up to you, if we still can. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (931) 526-3325 and we will do our best to make this better.

Nov 05, 2025

nadiag62 responded

Yes, how about a free oil change (with all fluids checked this time) without any additional cost!! along with a free tire rotation and checking air in my tires (that they also failed to do) along with custom detailing and cleaning of my car. I know you now offer that. You guys could have ruined my only car by not checking my fluids! That's not good service! Your expensive! And we the consumers deserve better than what you do!

September 24, 2025

Dealership Rating
Employee Rating

Most pleasant, quickest and trouble free experience of purchasing a vehicle. Daron Jackson was such a pleasure to work with. He and all of his coworkers were super helpful, Professional and friendly. So More

by nancykoehler1974
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daron Jackson

Sep 25, 2025

Ford of Cookeville responded

Hello, we're glad to hear our staff took such great care of you! Here at Ford Lincoln of Cookeville we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

September 23, 2025

Dealership Rating
Employee Rating

These guys are super friendly and helpful and have the best staff in world. Always have a great experience at Ford of Cookeville! More

by gainers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 25, 2025

Ford of Cookeville responded

Hi, we're glad to hear our staff took such great care of you! Here at Ford Lincoln of Cookeville we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

March 04, 2025

Dealership Rating
Employee Rating

Very helpful service answered all my questions clearly and to the best of his ability, Will Ray worked very hard to get me my best deal . I am extremely happy with my deal and service I was provided. I dr More

by cbrooklyn024
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 09, 2025

Ford of Cookeville responded

Hello, we are pleased to hear of your experience with us here at Ford Lincoln of Cookeville. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

February 27, 2025

Dealership Rating
Employee Rating

Easy going straight forward and honest. Bought a really hard to find maverick. They brought it to me. Great experience More

by palmer4366
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Hayden, Nathan Monroe

Mar 02, 2025

Ford of Cookeville responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 09, 2025

Dealership Rating
Employee Rating

As soon as we walked in they made you feel right at home I highly recommend them they for sure will do there very best to help you out 💯 More

by Brianlees1987
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brent Smith, Nathan Monroe, Damarius Moore, Dakota Baker, Greg Jordan , Jeremiah Ragsdale, Whitley Simmons, Zander Smith, Jon VanWinkle

Feb 14, 2025

Ford of Cookeville responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 02, 2025

Dealership Rating
Employee Rating

Damarius was awesome to work with! His knowledge and explanation of the vehicle were exceptional! We highly recommend him and Ford of Cookeville, and will keep them in mind for future More

by Dee
Recommend Dealer
Yes

Other Employees Tagged: Damarius Moore

Feb 04, 2025

Ford of Cookeville responded

Hi, we are pleased to hear of your experience with us here at Ford Lincoln of Cookeville. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

January 28, 2025

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Employee Rating

Very pleased highly recommend will ray he's the best at fird Lincoln of Cookeville TN More

by durhamshawn11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 01, 2025

Ford of Cookeville responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

January 04, 2025

Dealership Rating
Employee Rating

Will Ray was our salesman and he went above and beyond to make sure we got a great deal! I would highly recommend Will and Ford of Cookeville! More

by Belle’s Mom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 06, 2025

Ford of Cookeville responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Ford Lincoln of Cookeville so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!

October 23, 2024

Dealership Rating
Employee Rating

This is the 3rd car we have bought using Will Ray and we would highly recommend him for any car buying needs. He is attentive, knowledgeable, and not your average salesman. He really seems to work for you More

by mamabeartn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 25, 2024

Ford of Cookeville responded

Hi, thank you so much for your feedback about Ford Lincoln of Cookeville! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

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