Will Rich
Will Rich at Heritage Subaru Catonsville
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Will Rich

Sales Associate

Heritage Subaru Catonsville

6624 Baltimore National Pike
Baltimore, MD 21228

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5.0
12 Reviews

Have been in the automotive industry since 2015.

Dealership Experience

5 yrs, 1 mo

Industry Experience

9 yrs, 1 mo

Specialties & Trainings

Subaru Certified in New & Used Vehicles

5.0

12 Reviews

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12 Reviews of Will Rich

September 26, 2023

Dealership Rating
Employee Rating

Will was super helpful! He was able to address my needs and provide a lot of options. More

by asiddula2
Sales Price Transparency
Recommend Dealer
Yes
Oct 13, 2023

Heritage Subaru Catonsville responded

Thank you for taking the time to review Heritage Subaru Catonsville. Our goal is to meet then exceed your expectations and are disappointed this did not occur. Our General Manger, Steve Knolle, has attempted to contact you to address your concerns, but has been unsuccessful in reaching you. We work hard to provide all customers with an exceptional experience, and would appreciate the opportunity to learn more about your experience and rectify any missteps. At your earliest convenience, please contact Steve directly at sknolle@mileone.com or 443.865.2765. Again, thank you for your time and we hope to speak with you soon.

August 31, 2023

Dealership Rating
Employee Rating

Their salesman, Will Rich has been most patient, not pushy, total gentleman with answers to my many queries and questions. I had other cars to bow at Edmunds etc. And chose to keep the business here bec More

by Dori
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve and Dave

Sep 06, 2023

Heritage Subaru Catonsville responded

Hi Dori, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 31, 2023

Dealership Rating
Employee Rating

It’s awesome and I love my experience with mousa. He really gave me the best service rver More

by Prince
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 03, 2023

Heritage Subaru Catonsville responded

Hi Prince, we appreciate your positive review about your recent experience with us! We hope you continue to choose us for all your automotive needs! Take care!

January 11, 2023

Dealership Rating
Employee Rating

Very easy to work with. Good price and honesty in the way they sell cars. More

by inkmimi51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bryan Engle , Tommy Moberly

Jan 13, 2023

Heritage Subaru Catonsville responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

May 03, 2022

Dealership Rating
Employee Rating

Musa the one you wanna get a car from,very helpful and willing todo what it takes 🤗 More

by racheal_stein
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Randy Silver, Minseok Oh, Moussa Sirleaf , Caroline Prowling , Sven Laszczak, Yong Lee, Mark McLendon, Stephen Peller, Stephen Weaver

May 05, 2022

Heritage Subaru Catonsville responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 30, 2022

Dealership Rating
Employee Rating

Very good customer service is great I will purchase again from heritage Subaru Catonsville again when I More

by Mgibson38
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 03, 2022

Heritage Subaru Catonsville responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 03, 2022

Mgibson38 responded

Thank you

April 26, 2022

Dealership Rating
Employee Rating

Very good I will go there again to speak to someone from heritage Subaru Catonsville More

by Mgibson38
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Randy Silver, Moussa Sirleaf

Apr 27, 2022

Heritage Subaru Catonsville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

February 21, 2022

Dealership Rating
Employee Rating

I want to thank Inam Islam for all his help putting our sale together. He went out of his way to make it happen. Also I want to say thanks to Will Rich for his help with the sale and going over everything More

by jwrippeon
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan Engle , Misha Andrews, Inam Islam

Feb 23, 2022

Heritage Subaru Catonsville responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Subaru Catonsville so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

July 13, 2021

Dealership Rating
Employee Rating

Will Rich was great! He responded to my emails and called me back very quickly. He answered all of our questions thoroughly. It was a great experience! More

by rdkurc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 14, 2021

Heritage Subaru Catonsville responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!

Jul 19, 2021

Heritage Subaru Catonsville responded

Hi, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

October 31, 2020

Dealership Rating
Employee Rating

Had an awesome experience working with Rob. Absolutely amazing gentleman and really worked with us when our budget was a bit overextended. Felt like this dealership really cared about our needs and factor More

by michaelepstein8292
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Robert Haas

Nov 08, 2020

Heritage Subaru Catonsville responded

Michaelepstein8292, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We want all our customers to feel this way when leaving our dealership!

1

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