

William Harris
Service Advisor
Heiser Chevrolet of West Bend
2620 W Washington St
West Bend, WI 53095
116 Reviews
Write a Review116 Reviews of William Harris
May 03, 2025
This is our "go to" dealer for sales and service. They're knowledgeable, personable and empathetic! They're knowledgeable, personable and empathetic! More
Other Employees Tagged: Maria Fuller, Brian Crandall
April 29, 2025
Initially he did not acknowledge me after exiting my vehicle and approaching the area for assistance. However when 'another' customer pulled in and existed, he made sure to acknowledge he'll assist the vehicle and approaching the area for assistance. However when 'another' customer pulled in and existed, he made sure to acknowledge he'll assist the next person in line. He did recover and provided great service thereafter but I believe it was because of the look of audacity on my face of what had just transpired. I have been coming here for 5yrs and love the prior service but I will gladly move on if need be. More
Other Employees Tagged: William Harris
April 23, 2025
Everything they want me to do oil change find out what was wrong with the front end everything was okay with my standards was wrong with the front end everything was okay with my standards More
Other Employees Tagged: William (Liam) Dooley, John Haba
April 16, 2025
I had an issue with a used vehicle I had purchased. Heiser couldn't diagnose this issue correctly so they sent it across the street to another dealership. The next dealership couldn't get me in for 3 w Heiser couldn't diagnose this issue correctly so they sent it across the street to another dealership. The next dealership couldn't get me in for 3 weeks or so and Heiser refused to give me a rental. Now we're on week 3 and it was diagnosed that my Jeep needs a camshaft that there is no eta on. At 39 years old with 2 kids and a wife I'll probably be purchasing 4 vehicles in the next 20 years... The way this turned out I will not be dealing with Heiser again... More
April 07, 2025
Very prompt courteous didn't try to sell me things I did not need would recommend it and will be back for my next Oil Change not need would recommend it and will be back for my next Oil Change More
Other Employees Tagged: William (Liam) Dooley, John Haba
March 26, 2025
Vehicle was provided to dealership, and checked in by service writer on Tuesday evening for a Weds appointment (only a couple hour job). Never received a phone call for follow-up. At end of business I go service writer on Tuesday evening for a Weds appointment (only a couple hour job). Never received a phone call for follow-up. At end of business I got a ride to dealership and they never even brought truck in for service, then wanted to have it again following day. No loaner available. Appointment was rescheduled for following week. The work was completed but they expierenced difficulty in getting a new keypad programmed to the vehicle. Needed to keep vehicle overnight for another day. No loaner offered. Next day go to pickup the vehicle and charged 175.00 to program a keypad. After raising concern about the earlier screwup the best I was offered was a 10% discount. I realize things can go sideways and schedule hiccups occur. Vehicle was in for warranty service and to program keypad. Programming a keypad is the definition of a soft expense. After weeks of back ordered parts, a screw up in the appointment date, needing the vehicle an extra day due to technical difficulties getting the keypad programmed, the programming fee should have been deeply discounted if not waived entirely. I will use a different dealership for my future service needs. My time is valuable. More
Other Employees Tagged: William (Liam) Dooley