William Harris
William Harris at Heiser Chevrolet of West Bend
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William Harris

Service Advisor

Heiser Chevrolet of West Bend

2620 W Washington St
West Bend, WI 53095

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4.5
116 Reviews
4.5

116 Reviews

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116 Reviews of William Harris

May 03, 2025

Dealership Rating
Employee Rating

This is our "go to" dealer for sales and service. They're knowledgeable, personable and empathetic! More

by heme79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maria Fuller, Brian Crandall

May 05, 2025

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We are so glad to hear that Heiser is your "go to" dealer! Please know, we are so appreciative of your business and look forward to providing you with another 5 star experience upon your return!

April 29, 2025

Dealership Rating
Employee Rating

Initially he did not acknowledge me after exiting my vehicle and approaching the area for assistance. However when 'another' customer pulled in and existed, he made sure to acknowledge he'll assist the More

by Jmmyles75
Recommend Dealer
Yes

Other Employees Tagged: William Harris

May 02, 2025

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Nathan Heimerl Service Manager 262-808-2735 nathan.heimerl@heiser.com

April 28, 2025

Dealership Rating
Employee Rating

They did not fix my truck, Could not find the problem going to have to talk to Chevy More

by Johnagee1966John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 02, 2025

Heiser Chevrolet of West Bend responded

Thank you for taking the time to complete a review. We're sorry to hear you were unsatisfied with your visit with us. Your feedback has been sent to the appropriate management in order to better our business and employees. In the meantime, please feel free to contact our service manager with your concerns. Our service manager, Nathan Heimerl can be reached by phone at 262-808-2735 or by email at Nathan.heimerl@heiser.com

April 23, 2025

Dealership Rating
Employee Rating

Everything they want me to do oil change find out what was wrong with the front end everything was okay with my standards More

by DCPUJA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2025

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We are so glad to hear you had a positive experience with us at Heiser Chevrolet's service department in West Bend. Thank you for your business. We look forward to making your next visit another 5 star experience!

April 16, 2025

Dealership Rating
Employee Rating

I had an issue with a used vehicle I had purchased. Heiser couldn't diagnose this issue correctly so they sent it across the street to another dealership. The next dealership couldn't get me in for 3 w More

by NICLUTHER85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 21, 2025

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for bringing this to our attention. We hear your frustration and would love the opportunity to hear about your experience and clear up any issues we can. If you could please reach out to us directly and let us know the best way to contact you, someone will reach out. Brian Crandall General Manager 262-808-2705 bcrandall@heiser.com

April 14, 2025

Dealership Rating
Employee Rating

Had to come back twice…. Not Will’s fault. Not mad-just was a bit of a hassle. More

by VBARTELT
Recommend Dealer
Yes
Apr 16, 2025

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We hear your frustration and we're sorry that you had to come back twice. Please know we appreciate your business and look forward to making your next visit a 5 star experience. Nathan Heimerl Service Manager 262-808-2735 nathan.heimerl@heiser.com

April 13, 2025

Dealership Rating
Employee Rating

Do not receive detailed estimates of cost and labor, appointments are irrelevant it seems, nobody ever wants to help resolve your problem More

by LIZJ0304
Recommend Dealer
No
Apr 16, 2025

Heiser Chevrolet of West Bend responded

Dear Liz, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Nathan Heimerl Service Manager 262-808-2735 nathan.heimerl@heiser.com

April 07, 2025

Dealership Rating
Employee Rating

Very prompt courteous didn't try to sell me things I did not need would recommend it and will be back for my next Oil Change More

by Tballering224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 10, 2025

Heiser Chevrolet of West Bend responded

Dear Valued Customer, At Heiser, we pride ourselves on a hassle-free experience! We are so glad you had a positive experience with us. Thanks for your business at Heiser Chevrolet. We look forward to providing you with a 5 star experience for your next oil change!

March 31, 2025

Dealership Rating
Employee Rating

I always have my Chev. Blazer serviced at Heiser in West Bend The staff is very friendly and knowledgeable. More

by DDZALEWSKI
Recommend Dealer
Yes

Other Employees Tagged: William Harris

Apr 01, 2025

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for the 5 star rating and business. We look forward to your next visit!

March 26, 2025

Dealership Rating
Employee Rating

Vehicle was provided to dealership, and checked in by service writer on Tuesday evening for a Weds appointment (only a couple hour job). Never received a phone call for follow-up. At end of business I go More

by chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: William (Liam) Dooley

Mar 27, 2025

Heiser Chevrolet of West Bend responded

Dear Chris, Thank you for your feedback. We value your time and business and we apologize that your service experience did not reflect these values. We'd love the opportunity to clear up any issues if we can. Your feedback has been forwarded to management and someone will reach out. In the meantime, please feel free to reach out to our Service Manager Nathan Heimerl by phone at 262-808-2735 or by email at Nathan.heimerl@heiser.com. Nathan Heimerl Service Manager 262-808-2735 nathan.heimerl@heiser.com

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