William Harris
William Harris at Heiser Chevrolet of West Bend

William Harris

Service Advisor

Heiser Chevrolet of West Bend

2620 W Washington St
West Bend, WI 53095

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4.5
118 Reviews
4.5

118 Reviews

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118 Reviews of William Harris

May 13, 2025

Dealership Rating
Employee Rating

Professional, polite, prompt, I was blown away at the waiting room for customers and ride home and back when done with service... outstanding More

by jonramthun55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sorry didn't meet rest of personal, except my 2 drivers to home and back to pickup vehicle when finished

May 19, 2025

Heiser Chevrolet of West Bend responded

Dear Jon, Wow! We are so glad to hear this and thank you for the kind words. We deeply appreciate your business and look forward to providing you with another 5 star experience upon your return!

May 13, 2025

Dealership Rating
Employee Rating

I waited quite a long time to get the diagnosis, and maybe I should have been informed along the way that it was still being worked on, was complicated, was more digital than mechanical, etc. More

by RASIEMERS
Service Price Transparency
Service Communication
Recommend Dealer
Yes
May 19, 2025

Heiser Chevrolet of West Bend responded

We're sorry that you experienced wait times and didn't feel informed along the way. I have forwarded your feedback to the appropriate management in order to better our business and employees. We are happy to hear you are overall satisfied with your service. Know we appreciate you and look forward to your next visit!

May 03, 2025

Dealership Rating
Employee Rating

This is our "go to" dealer for sales and service. They're knowledgeable, personable and empathetic! More

by heme79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maria Fuller, Brian Crandall

May 05, 2025

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We are so glad to hear that Heiser is your "go to" dealer! Please know, we are so appreciative of your business and look forward to providing you with another 5 star experience upon your return!

April 29, 2025

Dealership Rating
Employee Rating

Initially he did not acknowledge me after exiting my vehicle and approaching the area for assistance. However when 'another' customer pulled in and existed, he made sure to acknowledge he'll assist the More

by Jmmyles75
Recommend Dealer
Yes

Other Employees Tagged: William Harris

May 02, 2025

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Nathan Heimerl Service Manager 262-808-2735 nathan.heimerl@heiser.com

April 28, 2025

Dealership Rating
Employee Rating

They did not fix my truck, Could not find the problem going to have to talk to Chevy More

by Johnagee1966John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 02, 2025

Heiser Chevrolet of West Bend responded

Thank you for taking the time to complete a review. We're sorry to hear you were unsatisfied with your visit with us. Your feedback has been sent to the appropriate management in order to better our business and employees. In the meantime, please feel free to contact our service manager with your concerns. Our service manager, Nathan Heimerl can be reached by phone at 262-808-2735 or by email at Nathan.heimerl@heiser.com

April 23, 2025

Dealership Rating
Employee Rating

Everything they want me to do oil change find out what was wrong with the front end everything was okay with my standards More

by DCPUJA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2025

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We are so glad to hear you had a positive experience with us at Heiser Chevrolet's service department in West Bend. Thank you for your business. We look forward to making your next visit another 5 star experience!

April 16, 2025

Dealership Rating
Employee Rating

I had an issue with a used vehicle I had purchased. Heiser couldn't diagnose this issue correctly so they sent it across the street to another dealership. The next dealership couldn't get me in for 3 w More

by NICLUTHER85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 21, 2025

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for bringing this to our attention. We hear your frustration and would love the opportunity to hear about your experience and clear up any issues we can. If you could please reach out to us directly and let us know the best way to contact you, someone will reach out. Brian Crandall General Manager 262-808-2705 bcrandall@heiser.com

April 14, 2025

Dealership Rating
Employee Rating

Had to come back twice…. Not Will’s fault. Not mad-just was a bit of a hassle. More

by VBARTELT
Recommend Dealer
Yes
Apr 16, 2025

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We hear your frustration and we're sorry that you had to come back twice. Please know we appreciate your business and look forward to making your next visit a 5 star experience. Nathan Heimerl Service Manager 262-808-2735 nathan.heimerl@heiser.com

April 13, 2025

Dealership Rating
Employee Rating

Do not receive detailed estimates of cost and labor, appointments are irrelevant it seems, nobody ever wants to help resolve your problem More

by LIZJ0304
Recommend Dealer
No
Apr 16, 2025

Heiser Chevrolet of West Bend responded

Dear Liz, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Nathan Heimerl Service Manager 262-808-2735 nathan.heimerl@heiser.com

April 07, 2025

Dealership Rating
Employee Rating

Very prompt courteous didn't try to sell me things I did not need would recommend it and will be back for my next Oil Change More

by Tballering224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 10, 2025

Heiser Chevrolet of West Bend responded

Dear Valued Customer, At Heiser, we pride ourselves on a hassle-free experience! We are so glad you had a positive experience with us. Thanks for your business at Heiser Chevrolet. We look forward to providing you with a 5 star experience for your next oil change!

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