William Hoyt | Page 8

Very pleasant and helpful - made the process easy and enjoyable. Christopher was extremely pleasant to work with. enjoyable. Christopher was extremely pleasant to work with. More

by holstinem Verified Customer Verified Customer

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This is my 1st Subaru and the 1st car I've bought since 2007. I started working with James Lyon in early February when I drove my 1st Forester. I wanted either a blue or red Forester Limited 2020-2023 and 2007. I started working with James Lyon in early February when I drove my 1st Forester. I wanted either a blue or red Forester Limited 2020-2023 and was willing to wait for one. From February-June, James periodically checked in with me to let me know when blue and red Foresters were at the dealership. I came up on June 20th to test drive a 2021 maroon Forester Limited and decided to purchase it. From this point, James, William the Finance Guy and Tom, the Sales Manager, all worked with me to seal the deal. They patiently answered all my questions, gave me a great offer on my trade-in and never pressured me to hurry up or buy any of the additional products I was offered. I had pre-qualified for a car loan but when I realized I would have to return with a check and wouldn't be able to drive the car home on the 20th, I let William see how close he could get to what he agreed was a really good rate. He got close enough with a car loan from Truist that I agreed to finance through Subaru. The final thing that convinced me that Annapolis Subaru is truly customer focused was, as I was preparing to drive away after completing the purchase, I noticed that the driver's seat leather had split--something I swear was not there when I test drove the car. While I was prepared to ask if Annapolis Subaru could fix the seat, I didn't have to because James contacted me to tell me that Tom had authorized the repair. The seat looks like new. I'm very happy with my Subaru though it's going to take me years to figure out all the technology and I can not thank the folks at Annapolis Subaru enough for making the whole car buying process friendly and painless! More

by kathymcummings Verified Customer Verified Customer

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I have bought four cars from you all and with Michele Petro’s help. She is a class act. Bill, the financial guy was adequate to his task. Petro’s help. She is a class act. Bill, the financial guy was adequate to his task. More

by qmacgregor Verified Customer Verified Customer

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Amazing staff everyone made sure my experience was personable from sales to finance would definitely recommend to others amazing buying experience personable from sales to finance would definitely recommend to others amazing buying experience More

by putykhlok Verified Customer Verified Customer

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The whole experience was pleasant, efficient, and hassle-free! Susan was kind, knowledgeable, and worked with us to get a fair price right from the start. After the sale she spent extra time going th hassle-free! Susan was kind, knowledgeable, and worked with us to get a fair price right from the start. After the sale she spent extra time going through the owner’s manual and features with us and answered all the questions we had. Best and smoothest car buying experience I’ve ever had! More

by Cyrix Verified Customer Verified Customer

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Great experience. The trade-in value was very fair. Process was very smooth. Clif Wiggins is easy to work with. The trade-in value was very fair. Process was very smooth. Clif Wiggins is easy to work with. More

by wadefranks Verified Customer Verified Customer

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Nothing negative to say. Everything went as smoothly as one could hope. Not our first encounter with this dealer. Everything went as smoothly as one could hope. Not our first encounter with this dealer. More

by susan36 Verified Customer Verified Customer

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We came to Annapolis Subaru after servicing our Forester (purchased at a different dealership prior to moving to the area) there for sometime. We had an excellent experience with David in sales and Tom in u (purchased at a different dealership prior to moving to the area) there for sometime. We had an excellent experience with David in sales and Tom in used car sales, as well as Tom in finance and Paul in the service department. We picked out a car online before coming in, and were just coming in to sign the paperwork and pay. Everyone was mindful of our time, and the experience was very pleasant. While the paperwork portion is usually the worst part of buying a car, David and the team were personable and friendly, making the experience smooth and, dare I say, fun! Two days after buying the car, a random issue popped up with the engine despite them giving the car a thorough check and cleaning prior to us taking it home. They paid to have it towed to the dealership that day (Friday), and by Monday it was back in our driveway and running smoothly. An overall excellent experience. Thank you, David and everyone! More

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Susan was great. All good. A big thanks to All. We’re enjoying our new car! All good. A big thanks to All. We’re enjoying our new car! More

by godfreycb Verified Customer Verified Customer

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Thank you so much for the help and the great job with helping me find a vehicle and pay off the family helping me find a vehicle and pay off the family More

by shanapfiles Verified Customer Verified Customer

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