William LaFlash | Page 3

Excellence all around Okay, I know, I saw the ads and admit, I smirked a bit. Here's what I learned though: they may not know basketball at all but they are in fact straig Okay, I know, I saw the ads and admit, I smirked a bit. Here's what I learned though: they may not know basketball at all but they are in fact straight shooters. I came in armed (with the facts, of course) and ready for some hand to hand negotiation. Instead, I found a group of people that was a pleasure to deal with, especially Glenn Chandler and Sarah Grasso, two knowledgeable, friendly and most important to me, honest sales people. Herb Chambers has obviously instilled in his sales force the right approach, and that's to treat others the way they themselves would want to be treated. I felt it right way, and it was a nice surprise --- and guess what, they got the sale. We are thrilled with our new 2015 Challenger R/T Plus. Thanks guys. More

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Great CPO Deal I worked with John Chiavaras and he was pleasant, friendly and cooperative. He listened to our issues and concerns and worked with his management to I worked with John Chiavaras and he was pleasant, friendly and cooperative. He listened to our issues and concerns and worked with his management to get us the best deal. The car manuals were not in the vehicle and John assured us that he would get us a set of documents. They did a great job and had the best price!! More

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Excellent Sales Staff I have been in the search market for a used car for my daughter for the past 6 months. I recently found a vehicle that would meet all of our requireme I have been in the search market for a used car for my daughter for the past 6 months. I recently found a vehicle that would meet all of our requirements including safety, features, condition and price. After narrowing our search I then found the same vehicle at Herb Chambers in Danvers. I called in advance and upon arrival we were introduced to Ken Fiandaca. Ken showed us two vehicles and placed them side by side for a true comparison. After making our decision Ken then made the entire sales process very easy and comfortable. He explained all of the used car policies and stood behind everything he said with no pressure or hidden sales tactics. During the past 6 months I have dealt with many different dealerships as well as salesman. Ken, by far made this an easy decision to make. His manager, Will Laflash, also came by to make sure my daughter was well taken care of in a very courteous and profession manner. I highly recommend Herb Chambers of Danvers and the entire sales team. Thanks again Ken, Tom Vasquez. More

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Excellent experience It was my first time purchasing a car alone and my first time at herb chambers. Lewis had excellent customer service and did not make me feel nervous It was my first time purchasing a car alone and my first time at herb chambers. Lewis had excellent customer service and did not make me feel nervous or pressured into anything. I am so happy and will most definitely purchase my next car from here as well. More

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Vito Scavo at Herb Chambers in Danvers Just bought my 2014 Jeep Cherokee at Herb Chambers in Danvers, MA and want to mention the great service and atmosphere presented by the dealership. V Just bought my 2014 Jeep Cherokee at Herb Chambers in Danvers, MA and want to mention the great service and atmosphere presented by the dealership. Vito Scavo really took the time to locate the vehicle and was more than helpful to make sure I left with vehicle that I wanted. Vito's excellent service, professionalism, personality, and commitment would make me go back to buy another vehicle at Herb Chambers again! More

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Going above and beyond I was finishing a lease of a 2011 Jeep Wrangler Sport - wanted another Jeep Wrangler but had some very specific things in mind for my next vehicle. I I was finishing a lease of a 2011 Jeep Wrangler Sport - wanted another Jeep Wrangler but had some very specific things in mind for my next vehicle. I was looking for something different and Mike Neligon worked diligently for me - he researched options to find me what I was looking for - inventory on jeeps is low everywhere so Mike could have tried to "sell" me on something they had already - but instead he worked hard and he found one that had just come off the line - exactly what I wanted! The process went smoothly from there - Mike kept me posted on the delivery date and was very easy to work with. Will and Zack were also great to work with on the deal and financing. They are creative and again - went way above in helping to get this done for me. Thanks to Mike, Zack and Will! More

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Excellent dealership. This is the second vehicle I have purchased from Herb Chambers Chrysler Jeep Dodge RAM of Danvers. I bring my vehicles there for service because of th This is the second vehicle I have purchased from Herb Chambers Chrysler Jeep Dodge RAM of Danvers. I bring my vehicles there for service because of the quality of service. Mike Neligon was my salesman. He went over everything I needed to know before leaving the dealership. Mike has contacted me to make sure everything was going well. More

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Lewis Silvano / Herb Chambers Jeep: simply the best. Lewis Silvano is the best Sales & Leasing Consultant I have ever dealt with. I recently leased a Jeep from Herb Chambers Chrysler Jeep Dodge Ram of Lewis Silvano is the best Sales & Leasing Consultant I have ever dealt with. I recently leased a Jeep from Herb Chambers Chrysler Jeep Dodge Ram of Danvers. From the moment I walked in….to delivery of the vehicle a few days later….I experienced the best customer service I’ve ever experienced anywhere. By way of background, my family and I are loyal Herb Chambers customers who have purchased at least six vehicles from Herb Chambers over the years. Most of our experience has been with either Herb Chambers BMW of Boston or Herb Chambers Mercedes-Benz of Boston. While we’ve always experienced outstanding customer service from both Herb Chambers BMW and Mercedes-Benz, the level of customer service I experienced at Herb Chambers Chrysler Jeep Dodge Ram of Danvers was simply off the charts. I walked in to Herb Chambers Chrysler Jeep Dodge Ram of Danvers less than a week ago -- after having visited three other Jeep dealerships the same day. I was unshaven and wearing shorts and sandals. I.e. my appearance did not convey that I was a particularly serious customer. Upon checking in to the dealership I was referred to Lewis Silvano who proceeded to sincerely and patiently listen to my needs and then recommend various vehicle options. Lewis then showed me some of the vehicle options, followed by taking in some information in order to present various leasing options, culminating with a very enjoyable test drive. Upon returning from the test drive, Sales Manager Will LaFlash joined us and assisted in presenting various lease options which were much better than anything I had seen all day at the other three dealerships I had visited. Moreover, Will and Lewis displayed great skill in exploring whether I qualified for additional incentives (which I did). They were extremely thorough in doing so. I emailed Will and Lewis later that evening telling them that I wished to proceed, and my car was delivered a few days later following an extremely enjoyable meeting with Finance Manager Zac Papidakis to finalize the leasing documentation. I’ve never enjoyed signing leasing documentation as much as I did with Zac. And there’s more: Lewis introduced me to Keith Shore in the Parts Dept. who went above and beyond by taking me out to his personal car to show me all weather floors mats I was interested in purchasing. Lewis also introduced me to Blue Team Service Manager Sean Staskawicz who answered my service questions and provided useful tips as well. While I was overwhelmed as a whole with the customer service I experienced at Herb Chambers Chrysler Jeep Dodge Ram of Danvers, it was Lewis Silvano who served as the MVP Quarterback throughout the whole experience – and continues to do so in answering all my questions and providing me with extremely useful tips regarding everything from the vehicle to service to registration issues relating to a special EZ-pass transponder program I wished to apply for. Many thanks to Lewis Silvano and his colleagues at Herb Chambers Chrysler Jeep Dodge Ram of Danvers for the best customer service experience ever! Keep up the good work! More

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My husband and I just purchased a Dodge Journey from your dealership, and got the pleasure of working with Lew to find what was right for us and our two children. He was so out going, kind, and honest, and w dealership, and got the pleasure of working with Lew to find what was right for us and our two children. He was so out going, kind, and honest, and we are happy with our decision. We also worked together with Will, and Zac! Will was very helpful, and kind, and satisfied us with his numbers! Zac went over and above to make sure the finances went smoothly! Overall awesome experience, and we love our new SUV! More

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My 10-year old car needed to be replaced. I finally decided on a Jeep Wrangler. My husband asked a friend who knows a lot about cars to recommend a place to start the process. Without hesitation, he to decided on a Jeep Wrangler. My husband asked a friend who knows a lot about cars to recommend a place to start the process. Without hesitation, he told us to go to Herb Chambers in Danvers. We played it smart and made an appointment so we wouldn't have to wait around if they were busy (and they were!) I don't think we were the most difficult customers to come through those doors, but I'm sure we weren't the easiest. Glenn Chandler gave us his undivided attention, and was incredibly thorough with his explanations about the different types of Wrangler vehicles. We drove several Wranglers and even changed our minds more than once. He NEVER showed any sign of frustration or being impatient. He made the whole process seamless and painless. All the staff we interacted with (General Manager, Financial/Credit Manager, etc.) We very professional AND personable. There was no "back-and-forth" on the pricing. They gave us a fair deal on my trade-in and were honest and upfront about the cost of the new vehicle. My husband will be turning in his lease next year and will be buying a car. If he thinks he might like one of the MANY different lines Herb Chambers carries, we wouldn't hesitate to do business with them again. More

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