"Purchased a 2020 Hyundai Venue Denim Blue Edition..."
Purchased a 2020 Hyundai Venue Denim Blue Edition 2/20/20. On 6/8/20 I needed to use my horn for the first time to alert another driver and to avoid a collision and the horn did not work. I immediately called Regional Hyundai to let them know as it is a safety issue. They informed me they were happy to take a look but did not have a loaner vehicle. We arranged for me to bring the vehicle 6/11/20. That day I called and was informed there was no another vehicle to loan to me, despite having previously advised me if needed they would pull a car off the lot.
The a/v system in my Hyundai also will intermittently sound scratchy or the screen will stay black and I have to unplug and plug my phone back in.
I also noticed oil spots on the ground in my driveway.
Regional Hyundai had me bring the car in 6/11. When I advised the service advisor Wayne that the a/v system had issues he advised me that “maybe the phone are car weren’t compatible”. I said that I found it very hard to believe that a brand new 2020 vehicle with Apple car play would not be compatible with a brand new iPhone 11 Mac Pro. Wayne got about 6 inches from my face and got loud and said “if you’d listen to me I’m trying to tell you something!!” I asked Wayne if he had just gotten closer to me to which he replied “I sure did and I’m going to get even closer if you continue to be a smart xxx”.
Was I being a smart xxx? Likely. Do I have a four month old car with multiple issues, two of which are major, one being a safety issue? Yes. Am I the customer? Yes.
The owner of the dealership did not care when I advised him of what Wayne called me. Another customer witnessed and heard Wayne and even went with me to the owner of the dealership.
When I purchased my vehicle I was also advised oil changes and scheduled maintenance were included for three years, only to be told 6/11/20 that it only covers an oil change every six months, and it does not even cover synthetic oil as I was lead to believe.
They will lie to close the sale. When you have issues with the car, they will attack you verbally. When your vehicle is in their possession for eight days they will not call to give you a status update. I had to call and check on the vehicle myself.
"Super Uber Awesome. "
I have to say I’ve bought a lot of cars and bikes in my time. This has been hands down the best experience I have ever had. It was cold and these guys were working like it was another day in Hawaii. Tim, Steven and William was just awesome. The hospitality and warmth was what was needed on this cold day. You guys keep up the good work.
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