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William Pannier
938 Reviews
Dealership Experience
8 yrs, 8 mos
Industry Experience
16 yrs, 5 mos
938 Reviews of William Pannier
Verified Customer
December 07, 2022
The dealership and service team was very helpful and friendly. They were very knowledgeable of my vehicle history and needs. They completed the repairs in a very timely manner. They have also followe friendly. They were very knowledgeable of my vehicle history and needs. They completed the repairs in a very timely manner. They have also followed up after the repair to make sure everything was still going well. More
by Jason.kimble
Other Employees Tagged: David Shoemaker
December 06, 2022
William is an extreme asset to your company,he is by far the best service associate Ford ever hired, every time I have a problem, he goes out of he way and beyond to satisfy my problem the best service associate Ford ever hired, every time I have a problem, he goes out of he way and beyond to satisfy my problem More
by jalfan
December 02, 2022
William was awsome. He always takes great care of me. His extensive knowledge is appreciated as I think of him as a consultant more than a service advisor. He always takes great care of me. His extensive knowledge is appreciated as I think of him as a consultant more than a service advisor. More
by aquadoc93
December 01, 2022
This review is in regards to my dealings with William (I give him 5 stars) but before I get into that I will address why I only gave the Service Center 3 stars. I’ve been a returning customer to Ferman for give him 5 stars) but before I get into that I will address why I only gave the Service Center 3 stars. I’ve been a returning customer to Ferman for quite a few years. Every service that has been done on my Ford since I bought it has been with Ferman and I’ve always been somewhere between Satisfied and Happy with the service that was completed. However, this last service, I was very surprised and shocked at the lack of professionalism, craft/work done, and attention to detail. This is why I gave the ‘Service Center/Service Technicians’ 3 stars, it was almost only 2 stars. William, the Service Center Assistant Manager, gets 5 Stars from me. William portrays exemplary qualities in customer service. I had multiple issues with my vehicle and William was attentive and understanding of my concerns and frustration. His actions showed his concern and professionalism towards ensuring what needed to be corrected was done. He also showed both empathy and thoughtfulness toward my thoughts and feelings on the situation, he is genuine, good-natured, and a pleasure to work with. I feel this is something lacking in customer service these days so this was encouraging to see. William’s attention to duty and detail reflects on who he is. I believe all of this is clearly why he is of Manager-status among the Ford ranks; he puts the effort into going above and beyond. Returning my vehicle to me, washed and cleaned, was another great show of his character and his duty/respect towards customer service professionalism. Thank you, William, if I decide to further my business with Ferman, you will be the Service Representative I work with. More
by outofservice
November 16, 2022
Olta was very helpful and tended to all my needs during my appointment. I have always had great service experiences with all service advisors at Ferman Ford and have recommended many people to their dealer my appointment. I have always had great service experiences with all service advisors at Ferman Ford and have recommended many people to their dealership. More
by choss
Other Employees Tagged: Richard Glomb, Olta Kokona, Jeff Vuncannon
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