William Rothberg | Page 10

This is my very first car purchase. I went in to get the 2007 mitsubishi spyder eclipse; a car i have wanted since high school. They were friendly and worked with me financially as I have meager means. I go 2007 mitsubishi spyder eclipse; a car i have wanted since high school. They were friendly and worked with me financially as I have meager means. I got a decent payment and they helped me in everything i needed. Its a beautiful car with a two year warranty. Satisfied. More

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There is a reason for all the buyer confidence and rain of 5 star reviews you'll see with this business. They say practice makes perfect. When you see the buzz words about Autodirect Cars, "Family owned of 5 star reviews you'll see with this business. They say practice makes perfect. When you see the buzz words about Autodirect Cars, "Family owned and operated across three generations for 60 years," it reads like any other advertisement to build confidence in potential buyers....until you walk through the door and learn exactly what those words mean in practice. In the past I've had my fair share of lemons and bad dealer experiences; I even had one person trying to sell me a car belittle me for being a woman by flat out saying that clearly I can only drive an automatic. Shopping for a car has always been a nightmare, so when my husband and I began looking for the car that will carry us through the first lap of our married lives together I dragged my heels. I've been down this road, I've seen it all, I can't stand used car dealerships. When my husband found the car matching our needs, and showed me the reviews (I won't buy CHEESE without a glowing review online, let alone a car) I consented to test-driving another potential vehicle despite my reservations. We arrived at the dealership at the beginning of a small snowstorm, and I walked through the doors believing I knew what to expect. The difference was palpable. My expectations for disaster were immediately put to rest as Chad came over, smiled, shook our hands, and handed us the keys to open it up and check it out. We were told if we wanted to test drive it, just let him know. And that was it. No high pressure, "must buy today" pushing, no salesperson hovering over us pointing out all the reasons we needed this car, no one even watching us as we had our first look. We had time to honestly go over it's values together; the freedom to discuss what we liked and what we didn't without any fear that we would be giving the dealer fuel to push the sale on us. The car was exactly as described online, and in better condition than we expected. We told them we'd like to do a test drive and they had the car prepped and ready to go in minutes. The test drive with one of their people in the back seat went swimmingly. Our passenger gave his honest opinion about the type of car it was, without any noticeable bias. When we returned they put the car back, and that was the last we saw of the gentleman that went out with us; our conversation in the car wasn't passed along to the dealer. By this time I was feeling confident in the car and the people I was buying it from, and we were introduced to Bob, who gave us the run down on the car, the buying process, and walked us through the steps we'd need to take to finance it. Not once did he push us towards the car or a decision, and when we needed to talk things over he walked a discrete distance away to let us come to our own conclusions. We needed the car. I wanted the car. It was a deal. We walked through the financing portion of the vehicle easily, during which time we shared easy conversations with the staff. When the bank was done with the paperwork and we were approved, Bob sat down with us again and explained how buying a separate warranty would work. Again we weren't pressured at all, and the experience felt like buying off a menu. The longest portion of the entire process was just signing all the paperwork. Every cost was itemized and explained, and any questions we had were answered comfortably and sensibly. We shook hands, I took the keys to my new 2000 Subaru Outback, and we were done. Or so I thought, given the usual experience. During our time inside, the snows had picked up, and we were driving the cars home on fresh, dry powder. We made it without any trouble (all-wheel drive to the rescue!) and I was surprised and delighted a short time later when I received a phone call from the dealership, from Bob personally, checking in to make sure we made it home safe. If it sounds like this review is over the top, you should know I am the type of person who will write a scathing review without the least bit of hesitation. I speak so highly of this dealership because I believe excellence should always be acknowledged, and I had an amazing experience buying my new car. This is not a dealership that wants you to buy their cars; this is a dealership that wants you and your friends and your family to have the confidence buy the rest of their cars from Autodirect, forever. tl/dr: This place is amazing, the staff is amazing, buy your car from them and I promise you will NOT be disappointed. More

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After looking and looking for a Ford Van that WASN'T white, i found a great one at the dealership. I drove over from PA, met with the guys. Great people to work with. Van was ready the next day for white, i found a great one at the dealership. I drove over from PA, met with the guys. Great people to work with. Van was ready the next day for pickup. Easy paperwork and I was on my way. More

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