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William Tiedmond
William  Tiedmond, Sale Manager, DCH Honda of Temecula
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William Tiedmond

Sale Manager

DCH Honda of Temecula

26755 Ynez Road
Temecula, CA 92591

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2 Reviews of William Tiedmond

July 16, 2018

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"Got sold a lemon"

- rjs5811

The initial car buying process was fine. I actually really liked my salesperson and felt like I got a fair price. However, they messed up the paperwork and I had to come back the next day to fix it. Not a big deal, just inconvenient. But, then after only 4 days, the brand-new car had some weird engine problems. Probably just a fluke, but who knows. I brought it in and DCH swapped it out for another new car same color/model/trim. All good, right? Nope. I drove the new, new car home, parked it in the garage, and went to sleep. The next morning, guess what? It won't start. It's 3 am, and I got to get to work. I tried everything, googled everything, even woke my wife up to help. Nothing I did worked. The car just would not start. I had to miss work (lose money) and at 7:00 am, I started putting calls into DCH. Initially, the people on the phone assumed I was incompetent and said stuff like, "you know you have to push the brake or it won't start." Seriously! I'd been up since 3 am googling this problem and looking for any possible solution. So, how did this whole ordeal end? Well, turns out the aftermarket security system DCH installed requires a chip to be put in after purchase. Otherwise, the car won't start after the test drive. They simply forgot to install the chip after they detailed it. DCH sent someone out to my house around 8:30-9:00am and popped it in there. Voila, the car started. Still, a major pain in the butt and had to miss work, but at least my car works. Side note, DCH has not done anything to compensate me for the major inconvenience. I feel weird asking and I won't, but they definitely should do something.

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Recommend Dealer
No

October 07, 2017

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"Great experience today!!!"

- Happy customer DG

The sales manager Will was great. I got the car I wanted with a awesome deal!!! Sales person Matthew was very helpful and great customer service. This was the best auto buying experience I have ever had. So if you need a car shop DCH Honda of Temecula. Thanks Donna G

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Yes

Other Employees Tagged: Peter Shehata, Matthew Rivera

Oct 09, 2017

DCH Honda of Temecula responded

Thanks Donna! Congrats on your new car and welcome to the DCH Honda of Temecula Family! So glad your experience was a great one and we'll see you at your first service visit! Regards, Kelly Schmidt General Manager (951) 491-2305 kschmidt@dchusa.com

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