William Westen
William Westen at Handy Toyota

William Westen | Page 17

Service Advisor

Handy Toyota

701 Highgate Road
St. Albans, VT 05478

Contact Me
4.8
252 Reviews

Dealership Experience

3 yrs

Industry Experience

25 yrs

4.8

252 Reviews

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252 Reviews of William Westen

December 13, 2023

Dealership Rating
Employee Rating

Fast greet when I drove in. Quick check-in and car was done quickly! Dealership is clean and well setup! Will be back again! More

by dflat107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 14, 2023

Handy Toyota responded

Thank you so much for the review! We look forward to seeing you again!

December 11, 2023

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I am a little disappointed with my appointment today. When I arrived for my 10K service I was told it would take about 1.5 hours which seemed like a long time for an oil change and tire rotation but I w More

by Sc0tts
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 11, 2023

Dealership Rating
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William was right there for me when i drove in, oil change and routine check, very good service , thank you. More

by vtjl52
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Dec 12, 2023

Handy Toyota responded

Thank you so much for the review! We appreciate it!

December 09, 2023

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William Western made a potential problem disappear by advocating for me. I'm grateful and will recommend Handy's because of his good service. More

by thomas.a.hall
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 11, 2023

Handy Toyota responded

Thank you for the review! We are happy to hear that William was able to help you out!

December 07, 2023

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Employee Rating

The people were all very friendly and helpful took my truck right in on time and got me out soon as possible. I am very happy with the service at Toyota. More

by Kimlucier1961@gmail.com
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Dec 08, 2023

Handy Toyota responded

Thank you so much for your review! It's wonderful to hear that!

December 05, 2023

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I brought my 2017 Prius in for service. Was quoted 1 1/2 wait. Very accurate. Waiting room was clean and William was very personable. More

by rdot1958
Service Price Transparency
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Recommend Dealer
Yes
Dec 06, 2023

Handy Toyota responded

Thank you for leaving us a review! We really appreciate you taking the time to do so!

December 05, 2023

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Employee Rating

I am always treated great at Handy's for sales and service. Today William was great in helping me in service. The customer care is excellent. More

by Bradley
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 06, 2023

Handy Toyota responded

Thank you for the review, Bradley! We are happy to hear that you had a good experience!

December 02, 2023

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Employee Rating

Waited almost 2 hours, only to be told my car did not past inspection and it will cost more than 13,00 fix. I took it somewhere else and all they had to fix was the muffler, the only part that need repla More

by lyndonvile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 14, 2023

Handy Toyota responded

Thank you for your feedback. The inspection process can take time, but we apologize that you may have waited longer than you expected. We never want to leave anyone waiting. Your feedback allows us to improve our process. We are happy to hear you were able to find someone to pass your inspection, however, we will never pass a car that doesn't pass the Vermont State Inspection. We hold our integrity and our techs to a high standard and wouldn't pass a vehicle that fails.

December 01, 2023

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Employee Rating

Charging $500+ for front brakes that weren't even needed in order to get a ‘free’ inspection is wrong. It is not okay to take advantage of customers this way. Makes me not ever want to buy a vehicle from th More

by pjacobs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 05, 2023

Handy Toyota responded

Thank you for your feedback. We have talented and well trained technicians in our shop. We do not sell service to customers they do not need. We appreciate your business and will recommend services to keep your vehicle in the best shape we can.

November 30, 2023

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Employee Rating

Excellent service, very professional, very clean. Comfortable waiting area. Waiting time was very short, perfect. More

by rrramos1957
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Dec 01, 2023

Handy Toyota responded

Thank you for the review! It's great to hear that you were comfortable!

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