Willie Caldwell III
Willie Caldwell III at Mercedes-Benz of Morristown

Willie Caldwell III | Page 5

Service Manager

Mercedes-Benz of Morristown

34 Ridgedale Ave
Morristown, NJ 07962

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5.0
130 Reviews
5.0

130 Reviews

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130 Reviews of Willie Caldwell III

April 15, 2021

Dealership Rating
Employee Rating

Willie and the team are always very helpful. Once again they took care of my needs. Willie answered all my questions and made sure I was totally satisfied. More

by Gail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 19, 2021

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation! We appreciate your comments about your service advisor Wille Caldwell. You can self-schedule your next Mercedes-Benz service appointment by following this link https://www.mbmnj.com/schedule-car-maintenance-or-auto-repair-morristown-nj or by calling one of our super-friendly customer care agents at 973-525-1206.

April 09, 2021

Dealership Rating
Employee Rating

Willie Caldwell is the best Service Manager we’ve ever worked with! Always satisfied and confident that the right work is getting done and done right. More

by Peter S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 19, 2021

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation. We appreciate your comments about your service advisor Willie Caldwell.

March 17, 2021

Dealership Rating
Employee Rating

Good service. Detailed description of work done. NEVER SOLICIT UNNECESSARY WORK. Always get clean car back. Thank you very much for every body’s work. More

by Yuehfang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Singh

Mar 24, 2021

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation! It was our pleasure to assist you.

March 06, 2021

Dealership Rating
Employee Rating

I got a flat on 287 and Willie sent someone within 15 minutes to put a donut on so I could get to the service station safely. He quickly realized the tire I needed wasn’t in stock until the delivery cam More

by Gail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 24, 2021

Mercedes-Benz of Morristown responded

You are very welcome! Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation! We are glad to hear that Willie made the best out of a bad situation.

February 17, 2021

Dealership Rating
Employee Rating

Willie is the best !! Always goes above and beyond!!! Very thankful he is my service rep !!! Give him a raise!!! Thanks for your time today More

by Cpikiell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 23, 2021

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation. We appreciate your comments about Willie Caldwell and your experience with us!

January 02, 2021

Dealership Rating
Employee Rating

Mercedes-Benz of Morristown at 34 Ridgedale Ave did an outstanding job. Something unfortunate happened to my vehicle and the company under the leadership of the Service Adviser Mr. WILLIE CALDWELL took c More

by silver_bullit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: BRIAN DOYLE

Jan 14, 2021

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation. We appreciate your comments about your experience with us!

December 15, 2020

Dealership Rating
Employee Rating

Service is always impeccable. Willie Caldwell is the best advisor in the business, always treating you with efficiency and kindness. All Willie's clients consider him a friend. If Willie left, Mercedes Benz More

by tfb26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 26, 2020

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation. We appreciate your comments about Willie and don't worry Willie is not going anywhere!

November 06, 2020

Dealership Rating
Employee Rating

Scheduled a service appointment due to a recall (sunroof)...Service was quick and very professional. Appreciate the service/professionalism of Alex Marshall, my assigned service representative More

by Aasmedberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Singh, Alex Marshall

Nov 07, 2020

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation. We appreciate your comments about Alex Marshall and your experience with us!

November 05, 2020

Dealership Rating
Employee Rating

My service was fantastic as usually, Alex is awesome, called to let him know whatt was going on with my truck , told me to bring it in and got my service done all in one day . Everything was great Tha More

by Carolyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Marshall

Nov 07, 2020

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation. We appreciate your comments about Alex Marshall and your experience with us.

Apr 07, 2022

Carolyn responded

Mercedes Benz of morristown Service Dept is awesome, Service was great and Alex is the absolute best service advisors.

October 16, 2020

Dealership Rating
Employee Rating

Service staff are true professional. Willy represents the client well. I have used this service team for over 15 years and they never disappointed me. More

by Joe M
Recommend Dealer
Yes
Oct 19, 2020

Mercedes-Benz of Morristown responded

Thank you for being a long time Mercedes-Benz of Morristown client and thank you for your recommendation. We also appreciate your comments about Willie and our staff!

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