Willie Cheng | Page 2

MIKE PROVIDED EXCELLENT SERVICE! ! HE WAS PATIENT' AND KNOWLEGEBLE EDUCATED US ON OUR NEW QX50 ANTICIPATED OUR NEEDS! MADE OUR PURCHASE EASY BREEZY! EXCELLENT EXPERIENCE! ! HE WAS PATIENT' AND KNOWLEGEBLE EDUCATED US ON OUR NEW QX50 ANTICIPATED OUR NEEDS! MADE OUR PURCHASE EASY BREEZY! EXCELLENT EXPERIENCE! More

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The car buying experience went pretty smoothly until it came time for me to take possession of the vehicle that’s when things started to get rocky. After leaving finance, I asked the sales guy for the seco came time for me to take possession of the vehicle that’s when things started to get rocky. After leaving finance, I asked the sales guy for the second key he went to the sales manager to get the key and the sales manager stated that they didn’t have the key but it was on its way to the dealership along with title and once they have the title they would mail me the key. A week after I had the car I called both the sales rep and internet manager neither of which answered my calls. I text the sales rep and he finally responded after 3 days and told me that the sales rep would call me that day. I had to follow-up an additional two times in order to finally get a response from the sales manager letting me know that he was following up for me. (By this time it’s been two weeks and I still didn’t have an update about the key). An additional week goes by, I still have not heard back from the sales manager. So I reached out again and didn’t hear back. Now I’m 3.5 weeks into having the car and I reach out to the sales manager asking for an update and this is the update I received was that they have not heard back. By now I’m beginning to wonder if they even have a title let alone my spare key. This is the exact message that I received from the sales manager: “I mean I typically don’t give two keys unless it has two keys, I was just trying to help out if I could” Now the story has changed and it somehow became an attempt to “do me a favor” because I was told that the spare key was on its way along with the title. I feel like I was lied to from the beginning and now it’s somehow my fault that the key was not received nor was mentioned anytime during the car buying process until after I purchased it. The lack of communication and act of changing gears was very unprofessional and downright dirty. I do not recommend this dealership to anyone as they are deceptive and once they have your signature, they could care less about you. Don’t fall victim to their lip service. More

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This dealership is in very nice building / showroom, nicer stuff. I don’t had no trouble negotiating with dealership , they give me a fair price. Just be fair and honest they treat me fairly too. nicer stuff. I don’t had no trouble negotiating with dealership , they give me a fair price. Just be fair and honest they treat me fairly too. More

by BECKORETA Verified Customer Verified Customer

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