Wyll Dickenson | Page 3

Mixed experience The actual purchase of the vehicle was flawless. Joe and Duffy were phenomenal to deal with. One of the smoothest low stress car purchases I have ev The actual purchase of the vehicle was flawless. Joe and Duffy were phenomenal to deal with. One of the smoothest low stress car purchases I have ever done. I am a busy person and had little time to waste going back and forth. Duffy got the deal done with my time constraints. Joe did an amazing job of showing the car to my wife and educating us on why the Cayenne purchase was the right car for us. Highly recommend both Joe Osorio and Duffy Elliott to anyone shopping for a car at this dealership.​ Things began to go south almost immediately after the purchase order was signed. My credit application was misplaced. The vehicle was found to have a nail in the tire (thus it could not be delivered when promised). The finance manager (Carol Duster) seemed very disorganized and frankly borderline incompetent. She asked me questions that she should have known the answers to, then responded "I am just the finance manager, you need to ask the sales staff that question" when my response was that she should know the answer. Certainly does not give a customer a sense of confidence! CAROL'S KNOWLEDGE AND COMMUNICATION SKILLS ARE SERIOUSLY LACKING. The new car sales manager (Wyll) initially came off as a decent enough man. Once problems arose with delivery of the vehicle and the confusion/ineptness in the finance department he became an aggressive, rude, condescending man. He clearly does not believe that the customer is always right and rather than trying to defuse the situation threw "gasoline" on it with his tone and aggressive/condescending lecture to me. Hard to believe that I was talked to like I was a child as I was signing paperwork to hand over 90k to him. WYLL DICKENSON NEEDS SOME SERIOUS RE-EDUCATION IN CUSTOMER SERVICE. I have found out that he has only been in the role of New Car Sales Manager a short time, he obviously was promoted to a job in excess of his skill set. Finally, I must comment on what a breath of fresh air Eric Mihelich was. He heard me out and "owned" the multiple errors made by his employees. There is a reason he has lasted 30 years in this industry, he gets the concept of customer service. More

by David Verified Customer Verified Customer

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Great Experience Salesperson Tommy was very patient and informative throughout the whole process. The process took couple of days, with me test driving a couple of ve Salesperson Tommy was very patient and informative throughout the whole process. The process took couple of days, with me test driving a couple of vehicles and then my wife repeating the same. Never felt pushed or cornered. The dealership is beautifully laid out to go well with the brand. Coffee bar and snack station kept things very chill. Wonderful experience and we have found a brand and a dealership to associate with for years to come. More

by Senthil Verified Customer Verified Customer

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Nice buying process. Efficient and knowledgeable Consummate professionals. Nice experience from start to finish. Jay was very user friendly whixh was particularly helpful given this is my first Po Consummate professionals. Nice experience from start to finish. Jay was very user friendly whixh was particularly helpful given this is my first Porsche. Well done. More

by ALDO.L.LAFIANDRA Verified Customer Verified Customer

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Not so friendly place to shop Not so great experience with final process. Gerald F was nice buy Sales manager seems to have a lot attitude. I will try very hard not to buy anything Not so great experience with final process. Gerald F was nice buy Sales manager seems to have a lot attitude. I will try very hard not to buy anything from this place. More

by rsattiraju Verified Customer Verified Customer

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Excellent dealership, very professional and courteous. Tyler & his team handled everything meticulously. I would certainly recommend them and buy my next Porsche from them again Tyler & his team handled everything meticulously. I would certainly recommend them and buy my next Porsche from them again More

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Thanks for an amazing vehicle! I knew ahead of time what vehicle I wanted to build/purchase. The sales person - Brandon - brought it to fruition. He made the design process effort I knew ahead of time what vehicle I wanted to build/purchase. The sales person - Brandon - brought it to fruition. He made the design process effortless. Greatly appreciated his time and knowledge as well as that of the entire Porsche Atlanta Perimeter staff. Wonderful dealership! Wonderful personnel! More

by hmyers3 Verified Customer Verified Customer

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