Xavier Grigg

What should have been an exciting day turned into a complete disaster due to poor customer service and unprofessional behavior. I left with cash in hand, in tears, feeling helpless. I was so upset. complete disaster due to poor customer service and unprofessional behavior. I left with cash in hand, in tears, feeling helpless. I was so upset. Here goes…I called ahead and spoke with Jessica, who assured me she would take care of everything for my visit. That didn’t happen. When I arrived, she did not greet me or assist me at all; I was handed off to Perla, who was fine, but that was not the issue. I made it clear from the start that I wanted to pay cash for the vehicle listed at around $31k and I had this agreement in writing—through text messages and paperwork. To make matters worse, when I got there, the car had been pulled up for me, but someone else was taking it for a test drive. I was not even able to take it for a spin, despite Jessica pulling it up just for me. I came prepared with a cashier’s check and even paid $1,100 for insurance on the vehicle. I was ready to make the purchase and drive away. Then, I was informed that the deal was no longer valid and that I would need to pay an additional $3,000. They claimed a mistake had been made online and that they wouldn’t make enough profit. This kind of dishonesty and greed is a real problem. I firmly believe that because I was a cash buyer, they were unwilling to honor the agreement. When I expressed my frustration, I felt threatened with being escorted from the dealership. This experience completely ruined my day and my excitement. I have been shopping for this car for months, and to learn that I would not be getting it because of their dishonest practices is beyond disappointing. I left the dealership feeling rejected, with my cashier’s check for me to return and my funds frozen, adding to the stress I already experience with car dealerships. Not to mention, I carry a full coverage policy on this car now, that I don’t own. Unbelievable. My experience at Bell Honda reflects a significant lack of professionalism and respect for their customers who are about to make a huge purchase. I hope you take this feedback seriously, as this treatment is completely unacceptable and EXACTLY WHY PEOPE HATE DEALERSHIPS. I will tell every soul that will listen about this experience, warning them of this kind of thing. Bell Honda is not the place to have a great experience. They were trying to squeeze extra money out of of me right at the very end. Sneaky, bad practice. Poor character. The GM should call me personally. More

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I have not used the Service Center yet but I would like to say that I'm sorry I purchased my vehicle from Bell Honda and the Costco Auto Program. It was a disappointing experience. Being a Senior. thi to say that I'm sorry I purchased my vehicle from Bell Honda and the Costco Auto Program. It was a disappointing experience. Being a Senior. this was to be the last car that I would purchase and I wanted it to be a vehicle that I would love. What a disappointment this car has been for me. I'm sorry that I purchased it. More

by pghmiller Verified Customer Verified Customer

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It has been two weeks since I bought my car. I have yet to get the spare key they promised. I have yet to get an email of all the paperwork that I have signed. I have yet to get the spare key they promised. I have yet to get an email of all the paperwork that I have signed. More

by NANAMALLEY Verified Customer Verified Customer

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I got tired of two other Honda Dealers Service and Sales Departments Personnel, here in Peoria and Surprise! I now service both my Hondas at Bell Honda in Phoenix. They are personable and fair. I trust them Departments Personnel, here in Peoria and Surprise! I now service both my Hondas at Bell Honda in Phoenix. They are personable and fair. I trust them with the service of both my vehicles and absolutely love the Sales Department. More

by FRANKBELLANO0VA Verified Customer Verified Customer

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Xavier treated us Great. Everything when smooth, thanks again. Did not have to wait that long, again thanks, Phil and Lisa Everything when smooth, thanks again. Did not have to wait that long, again thanks, Phil and Lisa More

by philandlisa Verified Customer Verified Customer

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I have two Hondas and the dealer services both my vehicles, great overall experience! Both warranty and regular maintenance. vehicles, great overall experience! Both warranty and regular maintenance. More

by FRANKBELLANO0VA Verified Customer Verified Customer

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Xavier and the whole process were quick and professional! Made car buying a more enjoyable experience. Made car buying a more enjoyable experience. More

by rkooze1 Verified Customer Verified Customer

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I keep coming back! I have just purchased my seventh Honda from this dealer! That must say something about how I feel about them! I have just purchased my seventh Honda from this dealer! That must say something about how I feel about them! More

by RIKKIJ.RRJ Verified Customer Verified Customer

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Excellent personal, friendly, knowledgeable, always returned calls. Best of all no pressure tactics. The dealership is well run. returned calls. Best of all no pressure tactics. The dealership is well run. More

by ednmod Verified Customer Verified Customer

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No games! Quick and easy transaction! Knew what I wanted and worked to get there. Quick and easy transaction! Knew what I wanted and worked to get there. More

by jonbsheets Verified Customer Verified Customer

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