Xavier Potter | Page 54

Our dealer representative was Darnell Lark, From my first visit back in November, Darnell has provided excellent customer service. He listened to what our needs were and what vehicle we were interested in pu visit back in November, Darnell has provided excellent customer service. He listened to what our needs were and what vehicle we were interested in purchasing. He provided excellent details of the RAV4 Hybrid - because of our sons excellent experience when he purchased his RAV4 Hybrid XSE, we decided to go with Ed Martin and then came Darnell, super friendly, courteous, professional and very knowledgeable of the dealership and the entire purchasing process especially with all the COVID changes. Darnell went the extra mile to find the exact match of what we wanted and kept us up to date in every step of the way. I mentioned early on that this was a birthday gift for my wife and I always wanted to get a car with a bow and surprise my wife. When, Darnell called that car was delivered and ready for pick up, I forgot the birthday bow reminder, but Darnell remembered . When we came to pick up the car Darnell had the car with the bow ready to surprise my wife, and even sang happy birthday, who does that and what a voice!! What a great experience! I can’t go without giving props to Xavier, made the experience comfortable with no pressuring of buying unwanted extras. He kept it simple but specific with facts and good recommendations. He’s very professional and courteous with a kind personality. Together, they gave us great customer experience. Thanks guys for your commitment to quality customer service. Job well done! More

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Had a great experience from start to finish. My sales person Ace was extremely easy to work with and did things the right way. Will return next time I need a car. person Ace was extremely easy to work with and did things the right way. Will return next time I need a car. More

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John Goodpaster is a very good person to buy a car from Easy to talk to no pressure. He made the transaction go smoothly. Will definitely look for him in the future from Easy to talk to no pressure. He made the transaction go smoothly. Will definitely look for him in the future More

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I had an awesome experience here with John Goodpaster in sales and Xavier in finance. I was able to buy the car I wanted in under two hours, definitely the best buying experience I've ever had. sales and Xavier in finance. I was able to buy the car I wanted in under two hours, definitely the best buying experience I've ever had. More

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Everyone at Ed Martin Toyota was kind, considerate and honest. I recently purchased a new car and was never pressured. I had experience in the past with a Louisville dealer that was totally the opposite! honest. I recently purchased a new car and was never pressured. I had experience in the past with a Louisville dealer that was totally the opposite! Ever since I moved to Indianapolis I have taken my older Toyota to their dealership for service. Their service department was as well kind and considerate and I never left with a questionable bill. Derik and his entire team was professional and I had a great experience! Thank you Ed Martin!! More

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First purchase with Ed Martin Toyota, had a great experience. Ben in the sales department is incredibly friendly and easy to work with, always patient with me and all my questions. The same can be sa experience. Ben in the sales department is incredibly friendly and easy to work with, always patient with me and all my questions. The same can be said for the Xavier in Finance. No pressure conversations, thorough explanations, and prompt response times with questions. Highly recommend! More

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Great experience. Honest, no pressure sales. Everything was smooth and easy to handle and they were really nice. was smooth and easy to handle and they were really nice. More

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FriendlyStraight forwardTeamworkUnderstanding to Friendly Straight forward Teamwork Understanding to customers situation Clean Efficient Knowledgeable Sincere I will recommend! Friendly Straight forward Teamwork Understanding to customers situation Clean Efficient Knowledgeable Sincere I will recommend! More

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My salesman, Mohamed has assisted me with several car purchases. His service is top notch. Their sales manager Dustin is also excellent. Highly recommend purchases. His service is top notch. Their sales manager Dustin is also excellent. Highly recommend More

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Dustin (and then Alicia & Xavier) were extremely helpful at helping me to confirm my original warranty purchase details. Thank you!! at helping me to confirm my original warranty purchase details. Thank you!! More

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