Xavier Troupe

Well, first off I should have been told the sales team was in a trailer. Second, the car was not ready when I arrived - I waited for 10-15 minutes for them to find it. I asked for photos of the outside ru was in a trailer. Second, the car was not ready when I arrived - I waited for 10-15 minutes for them to find it. I asked for photos of the outside rust or damages. The photo did not include the damage, found out when I got there. They send photos for one side of the car, leaving the damaged side out. Shifty sales. Test drive was fine. Things need to be fixed before I can pick-up the car - which was supposed to be yesterday or today. No update from the dealership... AND I said I wanted to negotiate the price. Sales person filled out some paperwork, asked me to sign. And I said I wanted to talk to John and he said, "yes - John go through that with you next". WRONG. I was left in a room, called when the paperwork was already put through and ready to sign. I told that to the financer. She said we would have to start the paperwork all over because she wasn't aware of any negotiations happening. John conveniently shows up when I am walking out after signing something I wasn't happy with. He knew that was underhanded and acted like it was a surprise. I was so tired and beyond and the dealership was closing. I bought the car. But I feel like I was shoved through a sale. And I don't know why you keep asking me to rate Angela David. I have no idea who that is. More

by TLERTMAN Verified Customer Verified Customer

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Xavier is top notch. We live in Wauwatosa and always make the drive out to this KIA not only for the incredible service and staff but now to see Xavier! He is a stand up We live in Wauwatosa and always make the drive out to this KIA not only for the incredible service and staff but now to see Xavier! He is a stand up guy who understands that most people can see through the gimmicks of car sales and takes a professional and reasonable approach. He is the reason we wanted to stay with this KIA for our next lease. We could have gone back to the Illinois KIA or any other, but he made us feel like the no pressure approach was where we wanted to bring our business. We knew we needed to trade in but we didn’t need to go here, we wanted to. He is a great communicator, meets you where you’re at and doesn’t butter you up then change when he doesn’t like what you have to say or try To negotiate. Even keeled and chill! He kept in touch enough for us to keep our eye on the target without getting pressured or annoyed. We love Xavier! More

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Xavier was great went above and beyond to help me out. Took me to my bank and made the process smooth. Took me to my bank and made the process smooth. More

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I was very pleased with the experience. The price was fair and the salesmen were exceptional. Everything was done in an efficient manner. If they are able to get me the Xzilon coating at co The price was fair and the salesmen were exceptional. Everything was done in an efficient manner. If they are able to get me the Xzilon coating at cost I'll be forever grateful and a customer for life. More

by bmegnas Verified Customer Verified Customer

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My salesperson was knowledgeable, professional, and made the entire process stress-free. The entire team was friendly and responsive, making me feel valued as a customer. They were honest and transparent wi the entire process stress-free. The entire team was friendly and responsive, making me feel valued as a customer. They were honest and transparent with the pricing and didn't use any high-pressure tactics. They worked with me to find a car that met my needs and budget, and it didn't take long at all. More

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Xavier was awesome! He was the Rock and orchestrator of a special situation I had in being able to buy our new car. My wife had major surgery’s that caused me to take a He was the Rock and orchestrator of a special situation I had in being able to buy our new car. My wife had major surgery’s that caused me to take a dental from my job to give her 24/7 care. It was very hard for us, God let us have savings built up to make it thru, however, not everyone got paid for bills due to high medical and RX bills made us have to redirect. Xavier, Charlie and Ben saw through the business side of things and leaned on the human side. They helped me make a lady who has gone thru xxxx and back the last 2 years, smile and cry when Cavier delivers our car on a Saturday. What a life moment that only happens far not enough in this world we live. The guys went the extra distance! You can believe and trust in Xavier, Ben and Charlie to make your dreams come true, even when you think they are bleak. Great job to the Russ Darrow Waukesha KIA family. 5 star group! Thank you, Sincerely, Dave Sjurson Juneau, WI More

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Xavier was great to work with. He was very helpful and provided great information. He is very honest. We enjoyed working with him He was very helpful and provided great information. He is very honest. We enjoyed working with him More

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This is my 2nd time leasing from them. Always a pleasant experience along with great customer service. Always a pleasant experience along with great customer service. More

by Mochancd Verified Customer Verified Customer

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This will be the place I go to for all my future vehicles. I was really happy with how professional and knowledgeable Xavier and the manager Ben were. Even Charlie was very helpful and friendly with vehicles. I was really happy with how professional and knowledgeable Xavier and the manager Ben were. Even Charlie was very helpful and friendly with our paperwork and making sure we were satisfied with our process and purchase! More

by EKOELBL3487 Verified Customer Verified Customer

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Excellent! Everyone was so professional, helpful and super nice. Perfect! I would buy another car from Russ Kia, from here Everyone was so professional, helpful and super nice. Perfect! I would buy another car from Russ Kia, from here More

by DFRANK6320 Verified Customer Verified Customer

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