Yankiel Vilches | Page 25

Felt over charged and being a long time customer would have thought I would have been able to use my coupon but forgot it at home and was told oh well have thought I would have been able to use my coupon but forgot it at home and was told oh well More

by VILLARVMI Verified Customer Verified Customer

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The dealership is competent. However, with me, they dropped the ball as they send hoke with a leak, after the leak was fixed they sent me home with an empty coolant!! However, with me, they dropped the ball as they send hoke with a leak, after the leak was fixed they sent me home with an empty coolant!! More

by Ramiqumsieh Verified Customer Verified Customer

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I'm disappointed with this dealership, servi e and even sales, it like they make it more inconvenience for the consumir, I had to take two days off of work. I had a issue that was covered under warrenty an sales, it like they make it more inconvenience for the consumir, I had to take two days off of work. I had a issue that was covered under warrenty and they wanted me to leave my car with out providing a courtesy vehicle, then when in service I couldn't get ahold of anyone to find the status the only time was when I left a voicemail. I try to.give this place a second chance and it still dissappoints everytime. Honestly I'm really rethinking about being a fors customer I'm the future More

by felix.pena0519 Verified Customer Verified Customer

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Fast response professional knowledgeable and helpful Kept me informed of the work being done. Polite me informed of the work being done. Polite More

by Pamela.crill Verified Customer Verified Customer

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To be totally honest, will I purchase another vehicle from them? No! I purchased a 2021 transit brand new, they sweetened me into getting a service warranty that was 5k more on top of the vehicle price! from them? No! I purchased a 2021 transit brand new, they sweetened me into getting a service warranty that was 5k more on top of the vehicle price! Now every time go in for service or any mechanical issue I’m having this isn't covered at all! Bills are 350+! So what did I pay for? More

by ZACKFE123456 Verified Customer Verified Customer

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We own 2 Ford Mustangs. Beginning of the year we got recall letters for each car. In March, 2023 drove to Wayne Akers Ford, Lake Worth with one of the cars for recall servi Beginning of the year we got recall letters for each car. In March, 2023 drove to Wayne Akers Ford, Lake Worth with one of the cars for recall service. We were told the camera part/ wire will be in within a week and must be replaced even though we had no problem with camera. Went back after a week . They serviced the car and assured everything was OK. Few hours later noticed back up camera was pitch black, it was not working at all. As I closed the trunk I heard a noise of loose screw. Went back next morning and they apologized and stated: “ the technician forgot to tighten the screw and now the camera is updated and you’re good to go.” Same time was in process of selling a house and buying a house over 100 miles away. Camera stopped working time after time and decided to visit ford dealership in Palm Bay. They checked the camera and stated: “ your camera is broken and must be replaced… recall was only for the wire.” They charged me $187.00 I asked one of the managers how is possible for me to pay $187 when number one this is a recall and number two another Ford dealership messed up the camera. Was told I need to call the original dealership that poorly serves the car for a refund. I have tried numerous times to call and leave voicemails for Danielle and I have never heard anything back. Wayne acres Ford is the poorest dealership we have ever dealt with now my concern is that since we own two mustang and we already had to go through so much trouble with one of them what should we do with the other one? If you have a service call, I would strolling and recommend not to deal with when acres. Ford in Lake Worth because they do not fix your car. They will break it. More

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Yanky is a great service advisor. Defiantly earns his five stars. He went over the cost and told me what needed to be done on my car. Keep me updated on how long the car was going to Defiantly earns his five stars. He went over the cost and told me what needed to be done on my car. Keep me updated on how long the car was going to take. One the last service visit he found a screw in my tire and brought it to my attention. That to me is a great service advisor More

by LSULLIVAN7713 Verified Customer Verified Customer

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Drove in for oil chang and was booked and done in hour and half. Perfect and half. Perfect More

by GARYSCUSTOMMARINE@sympatico.ca Verified Customer Verified Customer

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Expensive and they don’t care about customers. Did not inform me about the part when it arrived so it took over a month to fix my problem with the car. Impossible to reach by phone or chat or any Did not inform me about the part when it arrived so it took over a month to fix my problem with the car. Impossible to reach by phone or chat or any other ways than personal visits. More

by EANTONSSON899 Verified Customer Verified Customer

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Very helpful! ! He was very attentive and got my car serviced quickly while I waited. ! He was very attentive and got my car serviced quickly while I waited. More

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