Yari Arredondo | Page 2

Biggers Chevrolet responded

We’re glad to hear that your oil change was quick and professionally handled from start to finish. Providing efficient, high-quality service every time you visit is exactly what we strive for at Biggers Chevrolet. We truly appreciate you recognizing so many members of our team, including Jim, Roger, Mike, Brian, Yari, Rich, Rebecca, Jill, and Russell. It takes a great team to deliver the level of service our customers expect, and we’ll be sure to share your kind feedback with them. Thanks again for choosing Biggers Chevrolet. We look forward to taking care of you and your vehicle on your next visit! 🚗🔧

Biggers Chevrolet responded

Hi Brian, thank you for the incredible review! ⭐ We’re honored to hear that you consider Biggers Chevrolet one of the most knowledgeable dealerships you’ve visited in the last 15 years. Providing friendly, honest service and fair pricing while always keeping our customers’ best interests in mind is exactly what we strive for every day. We also appreciate you recognizing so many members of our team, including Jim, Roger, Mike D., Mike M., Brian, Yari, Rich, Jill, Russell, and Dan. It truly takes a dedicated group working together to deliver the kind of experience you described, and we’ll be sure to share your kind feedback with them. Thank you for trusting Biggers Chevrolet with your vehicle. We truly appreciate your support and look forward to seeing you again at your next visit! 🚗🔧

Biggers Chevrolet responded

Thank you for sharing your experience, and we’re truly sorry for the distress this situation has caused. Please give our Service Director, Roger, a call at your earliest convenience so we can fully understand what happened and work toward making things right. Your loyalty to Chevy since 1985 means a lot, and we’d appreciate the chance to speak with you directly.

Biggers Chevrolet responded

Thank you for your feedback, B. Keating. We sincerely apologize for the confusion and frustration regarding the brake job estimate. Clear and honest communication is something we take seriously, and it's disappointing to hear that your experience did not reflect that standard. We appreciate you bringing this to our attention, and we’ll be reviewing the situation internally to ensure better accuracy and transparency moving forward. If you're open to it, we’d like the opportunity to clarify the estimate and make things right. Please feel free to contact our service manager directly—we value your business and hope to regain your trust.

Biggers Chevrolet responded

Thank you so much for the fantastic review, dellas63! We're thrilled to hear that you had a great experience with our team. Joe V, Russell Shores, and Coke Lafollette — along with the rest of our crew — truly appreciate the shoutout. We're proud to have such a dedicated group providing top-notch service and making every visit a positive one. Thanks again for choosing Biggers Chevy — we look forward to welcoming you back! #BiggersChevy #CustomerAppreciation #TopNotchTeam

Biggers Chevrolet responded

Thank you for your honest feedback, Richard. We're glad to hear that this visit met your expectations and that the team was able to get you in and out in under an hour — especially on a busy Friday! We appreciate you recognizing the improvement, and we’ll continue working to ensure every visit receives the attention it deserves. Thanks again for choosing Biggers Chevy! #BiggersChevy #CustomerFeedback #StrivingForExcellence