Yeen Briceno | Page 9

Dropped my 2010 Fit off for an oil change and asked them to also check the turn signal lever because it wasn’t working properly. I was told that it there would be around a $135 charge to Diagnose the si to also check the turn signal lever because it wasn’t working properly. I was told that it there would be around a $135 charge to Diagnose the signal lever, but they would call me and let me know. I was texted a couple of hours later that my service was completed and I could come pickup my car. Upon arrival I asked them if they had a look at the turn signal lever and it was documented that there was some debris, it was cleaned, and it was working properly… no other issues. In addition to that i found that the $10 off was not applied and that they were unable to apply it after the fact. When I left I found that my turn signal was still not working properly… just as it was malfunctioning before. I have also repeatedly asked them to check a scraping noise I’m hearing intermittently. I’ve been told there is a diagnostic fee and I was in agreement to pay to have it looked at. On at least two different occasions when picking my car up they stated they couldn’t find an issue and the diagnostic was not charged or mentioned. I am now likely to find another place to service my car due to these experiences the past few months… More

by CPETTY1 Verified Customer Verified Customer

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Very professional and explained so much to me about my vehicle and what it needed. Gave me extra information about my bumper that needs replacing vehicle and what it needed. Gave me extra information about my bumper that needs replacing More

by Melissa Henderson Verified Customer Verified Customer

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This is the second time I have had my 2020 Honda Accord in Service for issues and both times, I have been charged. Keep in mind, that it is still under the 36K or 3 year warranty. The first time the emer in Service for issues and both times, I have been charged. Keep in mind, that it is still under the 36K or 3 year warranty. The first time the emergency brake pull/button located near the gear shift malfunctioned. I was told that some coke or something caused it to malfunction and I would be charged $400+. Most recently, my warning lights on my dashboard came on (it seems like all of them). I was told that my front camera had come out of alignment. No accident or no signs of a crash. Anything like a rock or bump in the road could have caused it. I was told that would cost me $290 to get it aligned. Warranty or is it charge whomever you can. Camera out of alignment with no signs of a crash, seems like Wolfchase Honda is out to make money other than to warranty work. Very unhappy with the service department. More

by CYNTHIA6422 Verified Customer Verified Customer

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Yeen is my go to Service Advisor. She always takes great care of me and goes beyond what I expect. Please let her know how much I think of her! care of me and goes beyond what I expect. Please let her know how much I think of her! More

by MIKE_MALONE Verified Customer Verified Customer

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We were very pleased with our recent service visit for routine maintenance. We were particularly pleased that our service advisor was able to update our GPS system. Thank you so much 👍😁 routine maintenance. We were particularly pleased that our service advisor was able to update our GPS system. Thank you so much 👍😁 More

by EEPSCHRIMPER Verified Customer Verified Customer

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We dropped off the car and picked up. Check in and out was very well handled. All employees are always courteous and friendly. Dealership is always clean. was very well handled. All employees are always courteous and friendly. Dealership is always clean. More

by xlnc58 Verified Customer Verified Customer

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My experience at the dealership was excellent the staff member was very knowledgeable and friendly. She informed me exactly what was needed and how long it would take. member was very knowledgeable and friendly. She informed me exactly what was needed and how long it would take. More

by GERALDHOLLIMAN Verified Customer Verified Customer

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I received exceptional customer service from Yeen Briceno. She took very good care of me and made sure I knew everything that was going on with my car and offered discounts that were available. Briceno. She took very good care of me and made sure I knew everything that was going on with my car and offered discounts that were available. More

by BLACKDEB57 Verified Customer Verified Customer

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Very nice experience. The best part about it, it was covered under warranty! Quick service and nice people all around. Will be back there for my next service, even though I have to drive 30 min. covered under warranty! Quick service and nice people all around. Will be back there for my next service, even though I have to drive 30 min. More

by JOEW4 Verified Customer Verified Customer

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Excellent service as always. Yeen did a wonderful job taking the vehicle and explaining how the oil change and vehicle check up process would work. Kudos to her and the service department supporting her taking the vehicle and explaining how the oil change and vehicle check up process would work. Kudos to her and the service department supporting her. More

by jmathew67 Verified Customer Verified Customer

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