Yesenia Cruz | Page 10

Pleasant and professional! I contacted BMW of Barrington during my search for a M240i coupe. Within one hour of my initial inquiry through the BMW search site, Yesenia reached I contacted BMW of Barrington during my search for a M240i coupe. Within one hour of my initial inquiry through the BMW search site, Yesenia reached out to me and offered her assistance in helping me with the process. She provided me with accurate and straight forward information on the vehicle once she knew what my needs were. Her reply’s to my questions were almost instant, and she even replied during her day off. Absolutely no pressure from her during the whole process with nothing but polite and honest interactions. I would absolutely recommend her and her dealership for an experience of a truly professional nature! Thanks again Yesenia! Dr. Tom More

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Great experience Great job! The new system BMW recently implemented is quick and easy. Workers are welcoming and knowledgeable. I was in and out within 2 hours. Great job! The new system BMW recently implemented is quick and easy. Workers are welcoming and knowledgeable. I was in and out within 2 hours. More

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Enjoyable rewarding experience Yesenia knew her stuff. I knew what I wanted, & what I wanted to pay. Yesenia answered whatever reservations I might had have in a honest profession Yesenia knew her stuff. I knew what I wanted, & what I wanted to pay. Yesenia answered whatever reservations I might had have in a honest professional manner. Everything was was done as promised & on time. I would be glad to recommend BMW Motor Werks in general, & Yesenia in particular to others. More

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Fly and Buy There are really 3 areas to this review. 1. The experience. 2. The staff. 3. The Dealer. Once I decided on the Z4 35iS I had to find it. I k There are really 3 areas to this review. 1. The experience. 2. The staff. 3. The Dealer. Once I decided on the Z4 35iS I had to find it. I knew it wasn't to be found in Oklahoma so I started a nationwide search. Motor Werks did a phenomenal job helping me find it. Not only was it a sponsored ad on Car Gurus and Carfax, but I also found it on the USAA car buying service which was important to me as a USAA member and the additional financing discounts from buying through their service. OK - so I found it, it has a "Good Deal" price below market. So now what? Well within a couple of minutes of inquiring through the USAA website - I got a text message and a call from Yesenia Cruz. She was very professional and very detailed and provided me a chance to hear more details about the car, the process she could support and was very knowledgeable about the not just the Z4 itself but what we would need to do before I could commit and book a flight. A few hours later the decision was made and Yesenia had the ball rolling. I was able to catch an early flight and actually arrived at Motor Werks an hour before they opened. I went back to the service center to beg for a cup of coffee. After a quick introduction I was offered not just a cup of coffee but a brief tour of the facility and a sneak peak of the Z4 getting detailed. More about the facility at the end. I was then shown the BMW showroom floor where I had about 20 mins wait before the staff started arriving. Chris Lima was the first to arrive and after spotting me sitting in the dark waiting anxiously he immediately greeted me and it took about 2 seconds to realize what I have experienced with my local BMW of Tulsa. These are not sales people. These are enthusiasts that just happen to have a career selling what the love. Chis even agreed to lease an X3 M next year and drive it to let it depreciate just enough I might be able to afford it. ;). Yesenia arrived early as well and she was aware I was needing to get on the road quickly as I had an 11 hour drive ahead of me back to Tulsa. What an absolute professional, friendly and pleasurable experience working with Yesenia. A true world class salesperson. She had everything in order in less than 24 hours and is one of the major reasons I was able to make a decision from 600 miles away. Yesenia is a true gem in the car buying world and I am confident that not only Motor Werks knows this but her customers have experienced this as well. Regarding the dealership. WOW - is about the only single word to describe. I have always believed that pride can be a virtue if it is for the right reasons. From the service bays (which looked like a clean air fab, not an automotive garage) to the visible processes and care given to each vehicle, I knew there was absolutely no reason to hesitate driving away with 600 miles ahead of me. Once Yesenia got my copies and paperwork packet finalized, the Z4 with a full tank of gas was ready and waiting. Upon getting ready to leave, a BMW Genius was ready for any final questions and even the original sales guy from 2014 was able to share some additional personal details about my Z4 before I left. So, whether you are in the Chicago area or looking to purchase online from across the country - I can vouch for the family experience and world class treatment from BMW of Barrington and the level of professionalism that the entire staff I interacted with was. They made the whole experience fun and memorable and completely eliminated the "Car buying" experience by making it personable and extremely amiable. Thank You More

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Very Happy Yesenia was very instrumental in my auto purchase. She has shown me to be very talented in this field of auto sales and quite effective Yesenia was very instrumental in my auto purchase. She has shown me to be very talented in this field of auto sales and quite effective More

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Easy Breezy I was fortunate enough to be assigned to Yesenia Cruz for my recent BMW purchase. Yesenia worked diligently with me to find a car that worked for me b I was fortunate enough to be assigned to Yesenia Cruz for my recent BMW purchase. Yesenia worked diligently with me to find a car that worked for me both financially and aesthetically and I ended up with a better car than the one I initially inquired about! Superb. Customer service is 100% white glove from the on-site complementary Starbucks (with a barista!) to the BMW Geniuses who walked me through the tech in my new BMW and got me set-up. Amazing overall experience - will be back for my next ride :) More

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Outstanding customer experience Getting a custom vehicle with the features if your choice was never felt so easy. BMW of Barrington Rocks! Yesenia helped us get us our first BMW, s Getting a custom vehicle with the features if your choice was never felt so easy. BMW of Barrington Rocks! Yesenia helped us get us our first BMW, she is just amazing and relentlessly helpful on any and all kinds of vehicle questions. She made the purchase process very easy and free of hassles of a typical car buying cycle. We have owned a few high end cars and this was the best shopping experience yet. Manager Chris is outstanding and without him we would still be shopoing around. Kudos More

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Long time client...For a reason I have been leasing BMW cars for over 20 years, and always at Motorwerks. Every three years, I don't know how the experience can get better, but it d I have been leasing BMW cars for over 20 years, and always at Motorwerks. Every three years, I don't know how the experience can get better, but it does. This time I purchased this M240, It is amazing! Harry Gianos, was my primary salesman he was outstanding. Walking into the showroom, I felt like family. Greeted as I entered, They quickly located the person I needed, Harry, Peter Salek, Aldijana in Financing or the great BMW Genius staff. Chris Lima and other staff I have worked with in the past took time the talk with me during my time at Motorwerks, Even my go to guy in Service, Erik Swanson. More

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Wonderful Experience From the moment I walked in the door I was treated with care and respect. Every employee from the front desk to the mechanics were attentive to my nee From the moment I walked in the door I was treated with care and respect. Every employee from the front desk to the mechanics were attentive to my needs. Yesenia, Michael, Ryan (the numbers guru) and Daniel (the specialist) were incredibly friendly and honest. I myself am in Sales so I recognize when people are upfront, genuine and truthful so I appreciated the treatment I received throughout the whole process. Would definitely recommend coming to BMW of Barrington if you live anywhere in the Chicagoland area. More

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Super friendly and helpful staffs. I had a very pleasant experience with the team and would definitely come back for future purchases. In addition to the price competitiveness, the team I had a very pleasant experience with the team and would definitely come back for future purchases. In addition to the price competitiveness, the team were willing to provide "extras" efforts to ensure that the deal went smoothly. Keep up wonderful work :) More

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