Manager and mechanic refused to acknowledge problem
despite input from colleague bad servic bad service
despite input from colleague bad servic bad service
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by No
Verified Customer
Verified Customer
Service Price Transparency
Sep 06, 2024 -
Schaller Honda responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Sep 08, 2024 -
Schaller Honda responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
I brought my car in because it had automatic ly braked
when there was no one in front of me on three occasions. On one of these occasions there was a van behind me and they were very upset that my car was
when there was no one in front of me on three occasions. On one of these occasions there was a van behind me and they were very upset that my car was stopping for no apparent reason and they were yelling as they passed me. It is very concerning that I have no way of knowing when this might happen and I am concerned I could get rear ended. My car is still under warranty. I was told by the person in charge of repairs that they were told not to address the problem at all unless they can duplicate it. I am very disappointed that with a problem this potentially dangerous the dealership repair department has a verbalized hands off policy. When I was discussing this with Chris another person who overheard the conversation told me she had a similar problem and was told the same thing.
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by mydapeace
Verified Customer
Verified Customer
Sep 03, 2024 -
Schaller Honda responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Sep 19, 2024 -
mydapeace responded
My concern is that on 3 occasions my Honda Insight automatically braked when there was no one In front of me causing a vehicle behind me to become very angry with me.
I feel this is a dangerous event and the dealership repair manager told me they were told To have a hands off policy in this situation.
I know I am not the only person this has happened to because another Honda owner who was in the service area when I was told they have a hands off policy told me she had the same experience with her vehicle and was told the same thing.
Sep 06, 2024 -
Schaller Honda responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
You guys did an amazing job on my truck.
It drive a lot better than it has been. Thank you!
It drive a lot better than it has been. Thank you!
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by JenisseABoursiquot
Verified Customer
Verified Customer
Service Price Transparency
Sep 03, 2024 -
Schaller Honda responded
Thanks for sharing about your experience with Schaller Honda. We appreciate your business and hope to see you again soon!
Very rude customer service!
Had to wait over 2 hrs for oil change and small issue with car. Car was purchased from same dealer and still under warranty.
Had to wait over 2 hrs for oil change and small issue with car. Car was purchased from same dealer and still under warranty.
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by asim0183
Verified Customer
Verified Customer
Service Price Transparency
Sep 03, 2024 -
Schaller Honda responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Sep 05, 2024 -
Schaller Honda responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Good service experience when trying to get and program a
spare key for our Honda.
spare key for our Honda.
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by elizabethsolano
Verified Customer
Verified Customer
Service Price Transparency
Aug 30, 2024 -
Schaller Honda responded
Elizabeth, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Schaller Honda to be a positive one. Please don't hesitate to reach out if you need anything else.
I like the service provided at this dealer and when ever
there is a problem the service team goes above and beyond to help me out.
there is a problem the service team goes above and beyond to help me out.
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by fdotburgos
Verified Customer
Verified Customer
Service Price Transparency
Aug 30, 2024 -
Schaller Honda responded
Thank you for your business and this review. We're happy to hear Christopher and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
We got charged for tires rotation but the tires position
still the same we bought the car for service! What do you think?
still the same we bought the car for service! What do you think?
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by jasper7699
Verified Customer
Verified Customer
Aug 29, 2024 -
Schaller Honda responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Sep 01, 2024 -
Schaller Honda responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Disappointed , unprofessional, waste of time,
unnecessary, lack of communication, issues were not resolved, not recommended
unnecessary, lack of communication, issues were not resolved, not recommended
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by joanna.czupryna
Verified Customer
Verified Customer
Service Price Transparency
Sep 01, 2024 -
Schaller Honda responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Sep 01, 2024 -
Schaller Honda responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
For the most part oil changes have been fine.
Since I have had your shop replace my tires, I have had an issue with hesitation upon slow acceleration between 20 and 30 mph. As recommended I have
Since I have had your shop replace my tires, I have had an issue with hesitation upon slow acceleration between 20 and 30 mph. As recommended I have had the transmission work done, tire alignment and the problem is ok but a week later the issue continues….
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by amalia1212
Verified Customer
Verified Customer
Service Price Transparency
Aug 24, 2024 -
Schaller Honda responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
I found out that I needed two rear shocks that were
leaking. The service advisor told me that it was covered by my extended warranty that I forgotten I had purchased.
leaking. The service advisor told me that it was covered by my extended warranty that I forgotten I had purchased.
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by mr.g
Verified Customer
Verified Customer
Service Price Transparency
Aug 21, 2024 -
Schaller Honda responded
Thanks for sharing your thoughts about your experience with Schaller Honda. We appreciate your business and hope to see you again soon!
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