Yitzhakc Ramirez

I honestly just don't like the customer service. It's unorganized and the Kia employees from the service center. Can be unwelcoming and lack urgency in helping certain customers. I notice when certa It's unorganized and the Kia employees from the service center. Can be unwelcoming and lack urgency in helping certain customers. I notice when certain people walk in. Certain people get picked as if who is going to be the one to help them. I'm not going to get into that today. My visit is always mediocre and I try not to have to much work for my car do to the fact of certain workers work ethic. For months I've been telling them the brain needs to be reset in my car from them doing the oil. Do they do it! NEVER! I went to get my battery replaced. I walked in, no one ever greats you. You stand by the door until somebody acknowledges you. That's if they do! So I decided to stand behind the gentleman who Yitzhakc Ramirez was helping. The gentleman walked off and now I'm waiting for him to acknowledge me with a hello! How may I help you today He continues to stare down at his computer. So, I decided to approach him. He helped me with what I needed assistance with. He was efficient and prompt I'll give him that! However usually after you drop off your car. The clerk usually ask you if you need a Uber. He didn't ask me and I had to ask him. Then he sends me a video of my car update. With a mechanic who is speaking Spanish. Which I don't speak.I had to get someone to translate it for me. Which I'm sure is a minor hiccup. However that should be known especially the fact I had to get that translated. The mechanic said I needed a new air filter when in the video I see two filters. On the final report Mr. Ramirez said that there were More

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Yitzhakc Ramirez is an amazing rep. He was very attentive and helpful as a service provider. I was new to this Kia location after coming from a location with bad service and he has exce He was very attentive and helpful as a service provider. I was new to this Kia location after coming from a location with bad service and he has exceeded my expectations and communicates very well kept me informed every step of the way on my car service and issue, drop off pick up etc. Thank you He deserves a recognition for the amazing service and how kind and patient he is with customers More

by Gigi Verified Customer Verified Customer

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After another 4 hours no solution to my problem Next week on Wednesday 4/23/2025, I have an appointment to do diagnostic week on Wednesday 4/23/2025, I have an appointment to do diagnostic More

by gomezfern Verified Customer Verified Customer

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Terrible service. I waited 3 hours, diagnostic indicated maybe the battery, my issue is the car does not want to start after couple rides. I waited 3 hours, diagnostic indicated maybe the battery, my issue is the car does not want to start after couple rides. More

by gomezfern Verified Customer Verified Customer

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Todo muy bien, la puntualidad el y servicio al cliente fue muy bueno. Lo recomiendo fue muy bueno. Lo recomiendo More

by EDWINREY2 Verified Customer Verified Customer

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He was very helpful and kind and gave me all the information I need it information I need it More

by GLORIA GAITAN Verified Customer Verified Customer

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Made an appointment on Friday to drop off my car on Saturday. Received numerous texts and calls and not once was. I told that this service was not provided on Saturday. You wasted my day.And not once Saturday. Received numerous texts and calls and not once was. I told that this service was not provided on Saturday. You wasted my day.And not once i receive one single apology More

by wberrios2011 Verified Customer Verified Customer

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My wife had to wait 4 hours just for an oil change, it seems they don't care about their customers' time. seems they don't care about their customers' time. More

by Francisco Verified Customer Verified Customer

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I asked 3 separate times to fill my tires and they did not do so which is very frustrating because I waited 3 hours not do so which is very frustrating because I waited 3 hours More

by ashalom8 Verified Customer Verified Customer

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Nothing to say or address will chose a different car in the future for now I’m Ok the future for now I’m Ok More

by LAKESHLAY Verified Customer Verified Customer

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