Yoelis Fernandez | Page 3

Yoelis Fernandez and other members of the Empire staff were professional, cooperative and caring. My wife and I had a great experience and will recommend your dealership, and Yoelis without hesitation. were professional, cooperative and caring. My wife and I had a great experience and will recommend your dealership, and Yoelis without hesitation. Dennis and Joanne Gallgher More

by DGRANTME Verified Customer Verified Customer

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Excellent service. Yoelis was very helpful and nice. Thank you for everything. Recommend this dealership. Yoelis was very helpful and nice. Thank you for everything. Recommend this dealership. More

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Our experience with Yoelis was honestly the best experience we’ve had purchasing a car. He is friendly, honest, responsive and listens to his customers. In the current environment with manufacturing experience we’ve had purchasing a car. He is friendly, honest, responsive and listens to his customers. In the current environment with manufacturing and shipping issues, purchasing a car can be very difficult. We had gone to other dealerships, one that wasted a month of our time promising a car that never materialized. When we met with Yoelis, he was friendly, he listened to us and he was very straightforward in what he had in inventory and the timing that he would receive the car. He even went above and beyond to move things around to get the color that we wanted which shows his commitment to customer satisfaction. He confirmed the time frame the car would arrive and it even got there a little earlier. I also liked the fact that he picked up every time I called and would reach out to provide updates. The pricing he offered was fair, he asked for a $500 down payment while other dealers were requesting $1,500 to $2,000 for cars that didn’t exist. The sales transaction was smooth, he helped streamline the process with the finance manager and even called our insurance company to help get the new car under our policy. On the day we came to pick up the car, he spent time with us explaining all the features of the car. There is a reason that he has over 100 customer ratings with an almost perfect score! If you are looking for a car, I highly recommend reaching out to the Yoelis, hands-down the best car buying experience we have had! More

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I worked with Yoelis Fernandez on a car that i saw online. I worked the deal through the phone and he got everything done for me without me going to the dealership. He made the process very easy and q online. I worked the deal through the phone and he got everything done for me without me going to the dealership. He made the process very easy and quick. Not only that but also deliver the vehicle to my home. Thank you so much Yoelis for your help and professionalism. I appreciate it a lot. Definitely will recommend Yoelis to my friends and Family. More

by ME.BENCOSME24 Verified Customer Verified Customer

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Yoelis Fernandez is fantastic! professional, caring, respectful and listens to customer requests and car needs. professional, caring, respectful and listens to customer requests and car needs. More

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I love cars but hate the car buying experience. This was not the case here. I made 1 call to Javier at Empire Toyota. I told him what I was looking for, and they had the vehicle there the NEXT DAY This was not the case here. I made 1 call to Javier at Empire Toyota. I told him what I was looking for, and they had the vehicle there the NEXT DAY for a very fair price. Javier Munoz in finance together with Yoelis Fernandez in sales made this experience very pleasant. The entire process was smooth, and transparent. I have always been a Toyota customer, but now will always be an Empire Toyota customer because of the way these two gentlemen handled this transaction. Very happy customer here!! More

by LouisR Verified Customer Verified Customer

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Bought the 23 rav 4. Worked with Yoelis Fernandez. He was a pleasure to work with - he was very attentive and stayed in touch with me, even on his day off - made the proc Worked with Yoelis Fernandez. He was a pleasure to work with - he was very attentive and stayed in touch with me, even on his day off - made the process smooth and am very happy with the new car! More

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Great customer service! I three words I describe my experience with this dealer: Professional, honesty and integrity I three words I describe my experience with this dealer: Professional, honesty and integrity More

by pastoranibalp Verified Customer Verified Customer

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Very happy with my new vehicle. Great customer service with no pressure and highly recommend empire Toyota. Great customer service with no pressure and highly recommend empire Toyota. More

by MFERNANDEZ2244 Verified Customer Verified Customer

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Start to finish, this dealership went over and above my expectations. No pressure, friendly atmosphere. They even drove the vehicle I purchased to my house, so I didn't have to come back! It was not around expectations. No pressure, friendly atmosphere. They even drove the vehicle I purchased to my house, so I didn't have to come back! It was not around the block, as I live 15 miles away! I bought a used vehicle. My salesman Yoelis immediately provided the carfax on the vehicle I was looking at, which creates piece of mind in making decisions. Best of all, Empire Toyota has no hidden fees on all of its vehicles. The general manager Stephen, and finance team were also outstanding.They really look to take the stigma out of the car buying process. Very happy. More

by BOLAY Verified Customer Verified Customer

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