Yohan Danino

I purchased a vehicle in December of 2024, two weeks later the vehicle was sidelined for a recall issue, there was no fix for the issue. It is going on 6months, and Kia or the dealer has done nothing t later the vehicle was sidelined for a recall issue, there was no fix for the issue. It is going on 6months, and Kia or the dealer has done nothing to resolve the issue. No one has offered me any resolution. I have talked to corporate as well as general manager... nothing!! I am out $26,000. and no vehicle. Communication with service and corporate is less than helpful, sometimes rude and defensive. I'm the customer !! They have my money and I can't do anything about it. Do NOT BUY !! More

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Kia of Leesburg made buying a new vehicle a pleasant experience. Sales Advisor Rob G was very knowledgeable of the Carnival HEV we purchased, and Sales leader Bill C agreed to reasonable and fair new v experience. Sales Advisor Rob G was very knowledgeable of the Carnival HEV we purchased, and Sales leader Bill C agreed to reasonable and fair new vehicle and trade-in prices. Based on our limited experience with Kia of Leesburg at this point, I would highly recommend them for purchasing a vehicle. More

by BANDITO2108 Verified Customer Verified Customer

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Stephen Jones was very friendly and helpful. He answered all our questions and made special arrangements to bring our daughter back to go over the vehicle with her, since this vehicle was her C He answered all our questions and made special arrangements to bring our daughter back to go over the vehicle with her, since this vehicle was her Christmas present. Thank you, Stephen! More

by lisserg2002 Verified Customer Verified Customer

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Laurie and Joe were great to deal with. This is our second Sorento leased with this dealership- fantastic, honest, straightforward! This is our second Sorento leased with this dealership- fantastic, honest, straightforward! More

by dob90 Verified Customer Verified Customer

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Still waiting on a call back from the dealership. I was told all service advisors were busy and the lady said she would pass on the information. I’m done waiting I was told all service advisors were busy and the lady said she would pass on the information. I’m done waiting More

by RC Verified Customer Verified Customer

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We had a very pleasant experience with a “white glove” style service. Nick Velez walked us through the process with superb attention. We highly appreciate our customers service experience. style service. Nick Velez walked us through the process with superb attention. We highly appreciate our customers service experience. More

by RITAISAAK Verified Customer Verified Customer

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This was by far our best car buying experience. From start to finish we were so impressed. Tim Lile was simply outstanding to deal with. From start to finish we were so impressed. Tim Lile was simply outstanding to deal with. More

by steven_nicely Verified Customer Verified Customer

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I have been with KIA since 2010. Reason I have stayed with KIA this long has been because of excellent customer service. When I bought my 2024 KIA Sportage and needed to bring my Reason I have stayed with KIA this long has been because of excellent customer service. When I bought my 2024 KIA Sportage and needed to bring my vehicle in for service, I noticed many new faces and unfortunately the experience that I had was extremely stressful. Follow up with customer by service advisor DEFINITELY needs to be improved. I was told that Ryan Cross was new, so I am hoping that his customer service skills will improve. Customer communication was Literally non-Existent. Had I not made it a point to be proactive and reach out via text, as phone calls were not returned, I would not have heard anything. Which continued to be a challenge throughout the time my vehicle was there, I then felt the need to reach out to the General Manager Yohan Danino and Service Manager, Jose Toledo. These two gentleman were EXCELLENT. They both took the time to listen and HEAR my concerns. They took the time to research the issue, pick up the phone and contact their counterparts for assistance and managed to resolve issue within a 2 week period after our initial conversation. The timeframe that my brand new car was at KIA for service was from July 23, 2024 to September 10, 2024. Overall I will continue with KIA. as I have recently purchased my new car from them. I am hopeful that KIA of Leesburg will be able to keep their current Managers on staff, as well as provide educational opportunities to their service advisors on the importance of customer service as that is probably 90% of their job. Customer service and perception are key to a happy buyer/customer. Thank you for giving the opportunity to share my experience with KIA of Leesburg. More

by LUCYCARDONA58 Verified Customer Verified Customer

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Everyone was very helpful and knowledgeable. The work was done in a reasonable amount of time. I was given a ride home and a ride back to pick up my car. The work was done in a reasonable amount of time. I was given a ride home and a ride back to pick up my car. More

by KARLAJANE123 Verified Customer Verified Customer

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The service is great an the sign in people understand why you are ther. The ask questions an really care about the customer. you are ther. The ask questions an really care about the customer. More

by tpasko02 Verified Customer Verified Customer

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