Yoko Tsutsui

I had a pleasant and satisfying sales experience all around, including with Mark and his colleague, Yoko. around, including with Mark and his colleague, Yoko. More

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We live in Michigan and have been searching high and low trying to find the perfect Tahoe for our family. We even made a 12-hour commute to Delaware, and had the most disappointing dealership experiences ti trying to find the perfect Tahoe for our family. We even made a 12-hour commute to Delaware, and had the most disappointing dealership experiences time and time again until we found Lexus of Akron-Canton in Ohio. It was well worth the commute to work with such an upscale dealership that truly cares about its customer experience. From the moment we pulled into the parking lot, we were instantly blown away by the care and detail they take of their vehicles. When we made our way to our Tahoe, it was parked up front and we were mesmerized by the detailing and could hardly wait to purchase it. Our Tahoe looks and drives as if it is brand new and that was something we never thought was possible! During our time at Lexus, Shelley and even multiple other employees checked in on us several times offering beverages and snacks. The Used Car Manager checked in with us about our experience and thanked us. The atmosphere was relaxing, comfortable, and luxurious. Shelley truly went above and beyond sending us a walk-through video of the Tahoe before our commute, and answered all of our questions swiftly; She even contacted us back before the dealership was open. We are so grateful to have met everyone employed at Lexus, and we miss them already as they treated us like family. We highly recommend Lexus of Akron-Canton. More

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The dealer is a solid hour and ten minutes from my house but I am happy to make the drive. Everybody I met greeted me with a smile. Everything is clean and inviting from the showroom to the customer lounge but I am happy to make the drive. Everybody I met greeted me with a smile. Everything is clean and inviting from the showroom to the customer lounge to the service center. Everyone treated me with kindness and respect. When it’s time for me to service my vehicle I will always bring it back to Akron-Canton Lexus More

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I have purchased over 25 new and used vehicles over the years. This was my first online purchase and was the best experience of them all. Yoko kept me informed during the entire process including handlin years. This was my first online purchase and was the best experience of them all. Yoko kept me informed during the entire process including handling the shipment arrangements since I purchased out of state. I am very pleased with my vehicle. Yoko did a fantastic job with my purchase. More

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This was my 4th vehicle and I wouldn’t go anywhere else. They make everything a smooth process and you can’t beat the quality of a Lexus! They make everything a smooth process and you can’t beat the quality of a Lexus! More

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Everyone was professional and intent on getting us exactly what we wanted. I would highly recommend the team at Lexus of Akron-Canton. exactly what we wanted. I would highly recommend the team at Lexus of Akron-Canton. More

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Beautiful vehicle. Handled all the transaction professionally, even when a small item concerning several blemishes were discovered after the purchase. This issue was Handled all the transaction professionally, even when a small item concerning several blemishes were discovered after the purchase. This issue was also resolved professionally. Looking forward to having my Lexus regularly serviced at the dealership More

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Job well done by Yoko, Ruth Ham and Tyler Buss. Everyone went above and beyond. Highly recommend. Everyone went above and beyond. Highly recommend. More

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Yoko was a consummate professional throughout the sales process and delivery of the Lexus NX350h. The dealership ultimately honored the deal Yoko and I originally came to…much appreciated! process and delivery of the Lexus NX350h. The dealership ultimately honored the deal Yoko and I originally came to…much appreciated! More

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The overall experience was very pleasant. We enjoyed working with Yoko. We never felt pressured and everyone we met was helpful. We would recommend the dealership to others. We enjoyed working with Yoko. We never felt pressured and everyone we met was helpful. We would recommend the dealership to others. More

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