Younas Dawood | Page 8

Repeat customer This was my second purchase from Depaula and I will have to say that they price their vehicles lower than other dealers. The staff is very professiona This was my second purchase from Depaula and I will have to say that they price their vehicles lower than other dealers. The staff is very professional and on point. I ran into an issue with the vehicle but the sales rep Younas and the Manager Jeff made things right. More

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Great My experience has been great highly recommend Younas Dawood as an salesmen. He was very helpful met all our car needs and expectations Will send all o My experience has been great highly recommend Younas Dawood as an salesmen. He was very helpful met all our car needs and expectations Will send all our friends! More

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Worst car buying experience ever! Went to test drive a few SUV's which were listed on the website and had been for a few weeks+. I went in and met with Manny who said none of the cars Went to test drive a few SUV's which were listed on the website and had been for a few weeks+. I went in and met with Manny who said none of the cars I was looking for were available any longer. (which some are still listed on the website a month later). I ended up test driving a car which was supposed to be on hold for someone. After driving it I liked it enough to ask what the lowest price I could get it for would be since it was on the lot since October. One of the sales Managers told me $16,900. So, I left to think about it. The next day I accepted the offer for $16,900. After letting Manny know and putting a deposit on that car they said that they could not give it to me for that price as he was already losing money on the car. So, I said never mind and that I did not feel comfortable with the sale any longer. I received a call shortly after saying that they would sell the car to me for that price. Great! My Mother is putting the registration in her name since the car would be insured through her and the title would be in my name since Im buying it. Manny had asked me to come in the following day to get started since my Mother had to be present for DMV paperwork and that was the only day she was available. So, we go there and Manny was not working at the time and so we met with Collin I believe who started completing paperwork with us. Only problem was that they could not complete DMV paperwork (which was the whole reason for going) prior to the insurance and bill of sale( we did not know this). We were confused and frustrated that we drove 45 minutes to go there for next to nothing. Instead of DMV paperwork we end up meeting with a sales person trying to sell us extra warranties and what-not, That's fine. He was abrasive and spoke incredibly quickly to the point that we asked him to slow down, he was annoyed at us. We still were not properly explained too about not being able to complete DMV paperwork after being there for and hour and a half. Not sure what this guys title was but we hear someone a few cubicles over talking to the guy we were working with say "I'm not doing anything without some F*#$ing insurance". Later we found out this guys name was Alvin. He came over to our table and stands over my Mom and I as we sit there unsure what is going on and begins to talk over us in a very aggressive tone. So much so that my Mother decides to stand up so that she could be face to face with him. My Mother clearly upset begins to address her frustrations while this arrogant sales person argues with her. So, we finally get explained to that nothing can happen tonight so we leave pissed. We originally made arrangements to pick the car up at 11:00 am the following day not knowing my Mother would have to drive back there. Now my Mother has to come back in so we attempt to change the arrangements to fit our schedules as it was a weekday. We get offered to have them come drop off the car at my work at 12:00, which is perfect. I make arrangements with my Mother and then I receive a text that 12:00 will not work and that he can drop off the car at 3:00. Well, that wont work for me. Through text message I end up being called an inconvenience to them. Granted they were the ones who offered the delivery in the first place. So, my Mom and I leave our jobs to drive 45 minutes to stick with the original plan for 11:00 am. We finish the paperwork as quick as possible. We end up expressing our grief with Manny he goes and mentions the situation to his boss Bob. Bob another sales manager comes over and basically tells us that he cant do anything for us or for our struggles and that I'm already getting the car for under value. He gives us his card and tells us to call if we need anything else. So I go outside to see my new car. The car was not cleaned and the car was missing a back floor mat. So, we call Bob and its been weeks and we have yet to receive a call back. As someone who also works in high commission sales this is the worst customer services I hopefully will ever have to endure. Sad part is there is still more to this story. More

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Very busy day Younas Dawood was very patient with us on 12/31/18 a very busy day.Very polite and friendly!I was very happy to make a deal with him. Younas Dawood was very patient with us on 12/31/18 a very busy day.Very polite and friendly!I was very happy to make a deal with him. More

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New car Always a pleasure to work with John Clay Younas and Stephanie! We will totally be back again when our current lease is up! Or I would recommend a Always a pleasure to work with John Clay Younas and Stephanie! We will totally be back again when our current lease is up! Or I would recommend a friend or family to go More

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Salesman was very very good the dealership is so busy it tak Very good very busy dealership easy to deal with just a little slow to complete paperwork and get you out the door We came here from 1 hr away Very good very busy dealership easy to deal with just a little slow to complete paperwork and get you out the door We came here from 1 hr away More

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Perfect and fast I went in early in the morning with a good idea of what I wanted and was able to take delivery the same day. The process was simple smooth and comfort I went in early in the morning with a good idea of what I wanted and was able to take delivery the same day. The process was simple smooth and comfortable. Everything was gone over and I left feeling like if I do have any questions they would be very happily answer them More

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Friendly and busy sales dept. Younas did a nice job reviewing options with us. It is our third buying experience at this dealership... my how they have grown since I bought a Chev. Younas did a nice job reviewing options with us. It is our third buying experience at this dealership... my how they have grown since I bought a Chev. Nova in '86. More

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It was a very easy and fast way to lease a new truck Younas did everything he could to get me the deal I needed. I feel I was lucky to get him as He made the leasing process super easy and answered Younas did everything he could to get me the deal I needed. I feel I was lucky to get him as He made the leasing process super easy and answered every possible question I had. More

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Outstanding This is my third vehicle with depaula and every time has been a great experience. Great people very helpful and very polite. I will continue to be a r This is my third vehicle with depaula and every time has been a great experience. Great people very helpful and very polite. I will continue to be a repeat customer. Great sales service could not have found a better place or better people. Thank you guys for all your help over the past few years. More

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