Yovonne Felix

Showed up early for my appointment. Very organized and efficient. Coffee hurt my tummy though. Very organized and efficient. Coffee hurt my tummy though. More

by ERIKHOFF88 Verified Customer Verified Customer

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Best service department . Advisor is very attentive and got the car delivered when promised and the report showed all the work completad Advisor is very attentive and got the car delivered when promised and the report showed all the work completad More

by FELIXMHERNANDEZ0327 Verified Customer Verified Customer

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Yovonne is a fantastic with helping me. He handles all the repairs on my vehicle. He handles all the repairs on my vehicle. More

by PARKER8 Verified Customer Verified Customer

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Best , fast and satisfactory service . I will recommend to all my friends. I am ready for the next one I will recommend to all my friends. I am ready for the next one More

by Sidekick331974 Verified Customer Verified Customer

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The service was excellent and I got my appointment day that I wanted and the time that I wanted and the time More

by MARIA427 Verified Customer Verified Customer

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Fine When I dropped off my truck, I anticipated receiving a call either that day or the next regarding any necessary repairs and approvals. I also expected a rental vehicle to be arranged in advance for that a call either that day or the next regarding any necessary repairs and approvals. I also expected a rental vehicle to be arranged in advance for that call. Unfortunately, I went three days without a vehicle or any communication, relying on Uber for transportation. I understand that these situations often come down to cost—I'm a business owner myself, so I get it. This was my first Ford, and while the purchase experience at Al Packer was excellent thanks to a great salesperson, the service experience afterward was disappointing. That led me to transfer to Wayne Akers, but unfortunately, the service experience here has been similarly frustrating. That said, I do see that your team is making an effort, and I appreciate that. Surveys are valuable tools, but only if the feedback is acted upon. Additionally, your phone system could use improvement—calls should be answered promptly, and callbacks should be standard practice. More

by JASON_PIZZO Verified Customer Verified Customer

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treatment and speed, a great dealer, especially Mr. Yovany, five stars, for dealer workers, excellent. Yovany, five stars, for dealer workers, excellent. More

by YANDERACOSTAIBANEZ Verified Customer Verified Customer

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Excellent service and great customer service Service is always done in a timely manner and at a reasonable price. always done in a timely manner and at a reasonable price. More

by PRAN12CESS Verified Customer Verified Customer

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They have to improve better communication with the customer because no one answers the calls from the vehicle owner office regarding information about the vehicle.and take 3 days to just find was wron customer because no one answers the calls from the vehicle owner office regarding information about the vehicle.and take 3 days to just find was wrong with one of the vehicle problems on the very last minute More

by MUSICMAN91321 Verified Customer Verified Customer

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Great place to have work done they get your car in and out as soon as possible out as soon as possible More

by KINGMAIDEN922 Verified Customer Verified Customer

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