Yovonne Felix | Page 20

Friendly service advisor that communicated the whole process. I was in and out fairly quickly. process. I was in and out fairly quickly. More

by PABLOPETO Verified Customer Verified Customer

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Very good service on time very polite. Nanswered my concerns knew that exactly what to do Nanswered my concerns knew that exactly what to do More

by JJTUBBS1105 Verified Customer Verified Customer

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The process was extremely simple, and everyone was very personable to deal with. I was very impressed with the quality of the customer service. personable to deal with. I was very impressed with the quality of the customer service. More

by GERLACH.CRAIG Verified Customer Verified Customer

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Their service was good and it was very fast they where very nice and very honesr very nice and very honesr More

by wpb.active Verified Customer Verified Customer

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Ready on time. Efficient and convenient, good service. I would recommend them any time to do my car maintenance. Efficient and convenient, good service. I would recommend them any time to do my car maintenance. More

by smocky007 Verified Customer Verified Customer

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They took care of my concerns. And kept me up to date on the progress of my vehicle. And kept me up to date on the progress of my vehicle. More

by JWALSH66 Verified Customer Verified Customer

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The Service was Excellent and professional . He was on time and updating at each step. He was on time and updating at each step. More

by nrenande Verified Customer Verified Customer

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My service rep did an amazing job dealing with the main ford claim center and getting my truck fixed! ford claim center and getting my truck fixed! More

by Aj Verified Customer Verified Customer

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My service adviser Yvonne was awesome. He helped me thru the process of the recall. On my first trip, the parts weren’t available. He kept me informed and noticed me when they were. The wo He helped me thru the process of the recall. On my first trip, the parts weren’t available. He kept me informed and noticed me when they were. The work was done efficiently. I had a few service items to address. The price was fair and done with good quality. I highly recommend Wayne Ackers Ford. More

by GBEDWARD Verified Customer Verified Customer

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In December 2019, Ford released TSB 19-2365, attributing excessive oil consumption to specific conditions, particularly for some 2018-2020 F150 vehicles equipped with 5.0 L engine. I was not aware of this s excessive oil consumption to specific conditions, particularly for some 2018-2020 F150 vehicles equipped with 5.0 L engine. I was not aware of this significant problem when I purchased my 2020 F150 Lariat 5.0 L and noticed after driving it for a few miles that the engine was low on oil with no visible oil leak, and a sudden engine rattling noise. I have decided to go on The Wayne Akers' Website and read some of the reviews as well as some of the comments posted about this issue on different forums such as Ford F150 Forum, Ford-Truck.com, Just-Answer, Reddit/F150, etc. Looking for the right advice is when I decided to walk into Wayne Akers Ford Dealer in Lake Worth, Florida and talked to one of the service advisor Yovonne Felix who excel beyond my expectations explaining me in a very professional manner the steps like reprogramming the PCM system, Inspecting the engine for oil leaks and replacing the engine oil and filter, replacing the oil level indicator if necessary (longer dipstick) an oil level monitoring every 1000 miles, and potentially getting a software updated from Ford to adjust engine parameter. This is my second positive review I have made in response to my interaction with some of the staff members of Wayne Akers Ford Dealer, but Yovonne Felix has exceeded the customer's needs with a combination of technical, communication, and customer service skill. More

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