Yvonne Russell
Yvonne Russell at Jackson Acura

Yvonne Russell | Page 12

Service Advisor

Jackson Acura

10900 Alpharetta Hwy
Roswell, GA 30076

4.8
1,868 Reviews
4.8

1,868 Reviews

Write a Review

Industry Experience

28 yrs, 10 mos

Specialties & Trainings

B.A. Business Leadership

1868 Reviews of Yvonne Russell

August 14, 2025

Dealership Rating
Employee Rating

We had a great experience buying our two Acuras from Paul and they have been very well taken care of by Yvonne. More

by linda and ed
Recommend Dealer
Yes

Other Employees Tagged: Paul Silverman

August 14, 2025

Dealership Rating
Employee Rating

Jackson Acura makes setting up and completing service items on my MDX very easy. I text Yvonne and she sets it up and lets me know when it's done and ready. Very easy to work with. More

by alforrette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Silverman

August 13, 2025

Dealership Rating
Employee Rating

Friendly and very accommodating to my concerns. As well as keeping me updated with progress on my vehicle More

by Kings827
Recommend Dealer
Yes

Other Employees Tagged: Yvonne Russell

August 07, 2025

Dealership Rating
Employee Rating

Very disappointed. Very rude staff members, or at least my last 2 visited were not pleasant. My last visit I was told we can’t give you ride back to pick up your car be More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rodney Jones, Nick Covino, Cody Johnson , Younger guy that gave me the keys to my car was very polite

Aug 07, 2025

Jackson Acura responded

Thank you for your feedback and for bringing your concerns to our attention. We sincerely apologize if your recent experiences did not meet your expectations. During your last visit, we were happy to offer you a ride to work. However, we did inform you that we were unsure if we would have enough staff available later in the day to provide a return ride, as we were experiencing limited staffing at the time. Please know that your satisfaction is important to us, and we’re actively working to improve our processes and service. If there’s anything we can do to help resolve your concerns, please don’t hesitate to reach out directly. Thank you again for your time and for choosing Jackson Acura.

August 07, 2025

Dealership Rating
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I had a Great experience at Jackson Acura in Roswell Georgia. I will come back again. More

by TFontaine
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Rodney Jones, Nick Covino

August 06, 2025

Dealership Rating
Employee Rating

I consistently have positive experiences with the service team at Jackson Acura. Service recommendations are explained thoroughly and the work is perfomed in a timely manner. More

by Jeannette Clawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Torrion

August 03, 2025

Dealership Rating
Employee Rating

Excellent Service Advisor and Service Department; listened and evaluated needs; excellent and efficient follow through. More

by LHBASKETT
Service Price Transparency
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Recommend Dealer
Yes

July 29, 2025

Dealership Rating
Employee Rating

Yvonne is an absolute pleasure to work with. You can tell she actually cares and does right by the customer. Acura should give her a raise or I might steal her for my company More

by tim.brooks5
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

July 27, 2025

Dealership Rating
Employee Rating

The service department is excellent! They go above and beyond for the customers! Especially Yuvonne! 10 out of 10!😊 More

by dculhane8
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

July 26, 2025

Dealership Rating
Employee Rating

I am very satisfied with the quality customer service that I received from Jackson Acura!! More

by pjlfree
Service Price Transparency
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Recommend Dealer
Yes
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