Yvonne Russell | Page 146

Excellent Customer Service Everyone that we dealt with, from the scheduler to the service writer, was very professional and courteous. They let us know an accurate timeline, wh Everyone that we dealt with, from the scheduler to the service writer, was very professional and courteous. They let us know an accurate timeline, which was much appreciated. More

by SANDRALCASH Verified Customer Verified Customer

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Dead Battery Usually I work with Brittiany, but Brittiany was out for her birthday, so I had the opportunity or should I say the pleasure of working with Yvonne! S Usually I work with Brittiany, but Brittiany was out for her birthday, so I had the opportunity or should I say the pleasure of working with Yvonne! She is just the sweet as Brittiany and extremely professional. I had my battery replaced in October, however, it randomly died 30 days later. Their batteries are under warranty, so my battery was replaced, my car was washed and I was out the door. More

by 20PEARLS91 Verified Customer Verified Customer

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Excellent service with updates Quickly greeted and issues were written up by another service adviser. My adviser was not in yet as I arrived early. Advised of status during repair Quickly greeted and issues were written up by another service adviser. My adviser was not in yet as I arrived early. Advised of status during repairs. All my issues were resolved in a timely manner. More

by mswi68 Verified Customer Verified Customer

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Good service for replacing an MDX key We needed to replace a key to our MDX and Yvonne was very helpful in getting that service done. Conditions in the waiting area were clean and comfort We needed to replace a key to our MDX and Yvonne was very helpful in getting that service done. Conditions in the waiting area were clean and comfortable. The car was washed when it was returned to us. More

by MDX Fan Verified Customer Verified Customer

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Great service! The customer care and service at Jackson is wonderful! Both Yvonne and Brittany really care and go above and beyond! I highly recommend this dealer. The customer care and service at Jackson is wonderful! Both Yvonne and Brittany really care and go above and beyond! I highly recommend this dealer. More

by kimdillehay Verified Customer Verified Customer

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Oil change and other Yvonne was very helpful. She made sure that the three things that I needed to get done were completed in a timely manner which was important because I Yvonne was very helpful. She made sure that the three things that I needed to get done were completed in a timely manner which was important because I only had 90 minutes More

by rhburgess1 Verified Customer Verified Customer

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Yvonne went above and beyond for me today!! Yvonne went above and beyond for me today. although I was selling my Acura to get into another brand, she still treated me as if I was one of her cus Yvonne went above and beyond for me today. although I was selling my Acura to get into another brand, she still treated me as if I was one of her customers for the long-term. More

by pcousins Verified Customer Verified Customer

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Experience the Difference I have everything nice to say about bringing vehicle into service and for over a year, now I feel like part of the family. Service is excellent, Yvonn I have everything nice to say about bringing vehicle into service and for over a year, now I feel like part of the family. Service is excellent, Yvonne always takes great care of me. You have to visit to experience the difference. All around great service department. Always look forward to bringing vehicle in and would always consider owning an Acura for the exceptional service. More

by adacars Verified Customer Verified Customer

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Very pleased ! Thank you for an overall great experience. It was easy to get in and out. Communication is very good. The work was done as promised. Professional Thank you for an overall great experience. It was easy to get in and out. Communication is very good. The work was done as promised. Professional, clean and friendly environment. More

by lemmy Verified Customer Verified Customer

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I had a miserable experience with my Acura service—Yvonne was not helpful. She was not polite. She did not attempt to resolve my concern but merely quoted the Acura service manual. I do not recommend using was not helpful. She was not polite. She did not attempt to resolve my concern but merely quoted the Acura service manual. I do not recommend using this dealership to anyone. More

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