1,868 Reviews
Write a ReviewIndustry Experience
28 yrs, 10 mos
Specialties & Trainings
B.A. Business Leadership
1868 Reviews of Yvonne Russell
November 27, 2019
Awesome customer service. I had a dead battery and she was on top of it. I was in and out in 30 mins as she promised. She was very courteous and ensured I received a great serv I had a dead battery and she was on top of it. I was in and out in 30 mins as she promised. She was very courteous and ensured I received a great service and left happy. More
November 27, 2019
MDX Service Routine service that was handled well. When Yvonne found out that I planned to walk to the movies while my SUV was being serviced, she offered Lyft t Routine service that was handled well. When Yvonne found out that I planned to walk to the movies while my SUV was being serviced, she offered Lyft to get me the theater. More
November 26, 2019
MDX Service Yvonne was excellent. She was very thorough and gave me all the details of my maintenance report.he service was good and fast, Yvonne was enjoyable to Yvonne was excellent. She was very thorough and gave me all the details of my maintenance report.he service was good and fast, Yvonne was enjoyable to talk to. More
November 26, 2019
Brakes replaced, battery replaced Busy day, long wait but efficient, friendly and helpful staff! Disappointed that I had to pay for a battery after mine was just replaced in April...ve Busy day, long wait but efficient, friendly and helpful staff! Disappointed that I had to pay for a battery after mine was just replaced in April...very faulty. My first Acura and hope I did not buy a lemon! More
Other Employees Tagged: Someone that explained some questions about the car...possibly Bob? Yvonne called him to help us. He was great!
November 25, 2019
Very impressed with the customer service provided by Yvonne My RDX has 68,000 miles. All it's life, I have taken it to another dealership for service. I have been very unhappy with that dealer recently, because My RDX has 68,000 miles. All it's life, I have taken it to another dealership for service. I have been very unhappy with that dealer recently, because of the unsatisfactory Customer Service. It was a pleasure to deal with someone so interested in my needs and the condition of my car. More
November 25, 2019
I drive a little further for the service at Jackson! I would like to commend Jackson Acura’s service center! I drive a little further to get to them because I’ve always had a great customer experience. I would like to commend Jackson Acura’s service center! I drive a little further to get to them because I’ve always had a great customer experience. In my most recent visit I was able to take advantage of one of the new amenities—the Lyft option. I got a ride to the mall and thought that was an amazing value added service! I also appreciate the extra care and communication from my advisor, Yvonne! She has always been awesome to work with! More
November 25, 2019
Car repair I brought my car in to have my gas tank looked at. Yvonne was great helping me get my appointment set up. She did great communicating with me about wh I brought my car in to have my gas tank looked at. Yvonne was great helping me get my appointment set up. She did great communicating with me about what was going on with my car, and what Acura was doing to fix it. My car is working great and I was happy to have such an easy experience with Acura. More
November 25, 2019
Timely repairs Always prompt and on time with my car when I bring it in for service! Love the work rooms w WiFi and coffee bar as well. Thank you. Always prompt and on time with my car when I bring it in for service! Love the work rooms w WiFi and coffee bar as well. Thank you. More
Other Employees Tagged: Paul Silverman
November 23, 2019
I am satisfied with the awesome customer service that I received from the knowledgeable and courteous staff members. It is always a pleasure to have my car serviced at Jackson Acura. received from the knowledgeable and courteous staff members. It is always a pleasure to have my car serviced at Jackson Acura. More
November 23, 2019
Awesome Service Place Last week I went to this place service my MDX Their receiving was good and have taken care very nicely. Really appreciate their service and I recomm Last week I went to this place service my MDX Their receiving was good and have taken care very nicely. Really appreciate their service and I recommend this place. More
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