Yvonne Russell | Page 148

I had a miserable experience with my Acura service—Yvonne was not helpful. She was not polite. She did not attempt to resolve my concern but merely quoted the Acura service manual. I do not recommend using was not helpful. She was not polite. She did not attempt to resolve my concern but merely quoted the Acura service manual. I do not recommend using this dealership to anyone. More

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Great Experience! Yvonne was great! She was very thorough and gave me all the details of my maintenance report. I am very glad I went to Jackson Acura to get my car ser Yvonne was great! She was very thorough and gave me all the details of my maintenance report. I am very glad I went to Jackson Acura to get my car serviced. I will definitely be back More

by JAMEHL.JACKSON Verified Customer Verified Customer

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Quick and accomodating I needed a last minute loaner because of work and Yvonne helped me in getting one available to me. The experience was overall a great one. I needed a last minute loaner because of work and Yvonne helped me in getting one available to me. The experience was overall a great one. More

by javychav Verified Customer Verified Customer

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Great customer service in the Service Department I wouldn’t trust anyone else with my Acura. Thank you for always being kind and dependable Jackson Acura. customer service in the Service Department I wouldn’t trust anyone else with my Acura. Thank you for always being kind and dependable Jackson Acura. More

by wshelina86 Verified Customer Verified Customer

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Great Friendly, helpful, kept me informed of the services required and length of service. Offered a loaner vehicle. Car runs perfectly and I always use Jack Friendly, helpful, kept me informed of the services required and length of service. Offered a loaner vehicle. Car runs perfectly and I always use Jackson for service More

by cynthiacmorgan Verified Customer Verified Customer

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Regular checkup Friendly, quick, professional, correctly priced, good advice. Probably the best car checkup that I ever had with good advice and not pushy at all for Friendly, quick, professional, correctly priced, good advice. Probably the best car checkup that I ever had with good advice and not pushy at all for me to purchase any other services than what was necessary and also provided information on what I needed to do in my situation with my car which doesn't have the traditional day to day driving pattern. Thank you More

by MARTINAABOJENSEN Verified Customer Verified Customer

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Fast painless oil change and tire rotation The service at Jackson Acura was fast, quick, painless and friendly service. Yvonne Russell is the best and is very professional and knowledgeable ser The service at Jackson Acura was fast, quick, painless and friendly service. Yvonne Russell is the best and is very professional and knowledgeable service advisor! More

by davidaterrell Verified Customer Verified Customer

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Brittany was delightful to work with. She is efficient in processing the paperwork, explains the work to be done and then completed, and gets you in and out quickly. She is efficient in processing the paperwork, explains the work to be done and then completed, and gets you in and out quickly. More

by Dick Cook Verified Customer Verified Customer

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Great Service Experience The Jackson Acura Service Team worked together to make my service experience as quick and pleasant as possible. No other dealership even comes close. The Jackson Acura Service Team worked together to make my service experience as quick and pleasant as possible. No other dealership even comes close. Much appreciated! More

by elseygte2 Verified Customer Verified Customer

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Horrible customer service with a nasty attitude Horrible customer service at the service center by Yvonne Russell. I went in to check on the warranty of my battery. On the Acura battery it says 2/17 Horrible customer service at the service center by Yvonne Russell. I went in to check on the warranty of my battery. On the Acura battery it says 2/17 with a 100 months warranty so I went to Acura to check on it. Arriving at the place Mrs Yvonne Russell rushed me in with some questions about the car and never tried to listen to what I was really there for. While we were talking she picked up he cell phone disregarding my time as a customer. I said that the car was not starting and she automatically assumed I needed a new battery. After we discussed she sent a guy to check on the battery but not on its warranty as I asked her to. She was rushing through a computer screen saying that I never purchased a battery from Acura. While I was waiting I insisted for her to take a look at the battery itself and explained to her that we have had bad experiences with this same dealership before but this time I would like them to at least listen to what my concern was. Before I even finished talking she asked me why I was back again if I had bad experiences. ( I was there because its an Acura Dealership and I drive an Acura and was trying to check on the battery warranty) I could not believe an Acura employee could have such a bad attitude and ask these questions to a unsatisfied returning customer. I asked to talk to a manager so Dzmitry and another gentleman came and tried to make things better. They were able to explain that if I am not the actual person to buy the battery the warranty does not work. So since this battery was purchased by its previous owner the warranty had expired. They offered to change the battery in 5 minutes. Their price was $150. At that point I did not want to have anything to do with her or the company she works with. I took my car to Advance Auto parts and paid the same price for a battery. More

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