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Yvonne Russell
1,868 Reviews
1,868 Reviews
Write a ReviewIndustry Experience
28 yrs, 10 mos
Specialties & Trainings
B.A. Business Leadership
1868 Reviews of Yvonne Russell
July 23, 2019
Great Experience at Jackson Acura ! I had another great experience at Jackson Acura ! My Service Advisor, Yvonne Russell, did a great job ! She checked me in quickly, explained what w I had another great experience at Jackson Acura ! My Service Advisor, Yvonne Russell, did a great job ! She checked me in quickly, explained what would be done and kept me update on status of car and even saving me money. I'll definitely be going back and will ask to work with Yvonne again. More
by cmalcolm
Verified Customer
July 23, 2019
Awesome job! Yvonne was highly professional and took care of work! Thank you very much. The facility was also nice to wait while the job was completed. Yvonne was highly professional and took care of work! Thank you very much. The facility was also nice to wait while the job was completed. More
by SDHOOT
July 23, 2019
Great Customer Service They were super busy but they got me in and out in the promised time and I didn't even have an appointment! Overall, a good experience They were super busy but they got me in and out in the promised time and I didn't even have an appointment! Overall, a good experience More
by LYNNATL1269
July 22, 2019
Efficient service! Jackson Acura was great to work with and they did a good job on my car. I will go back!.. I would recommend them for service! Jackson Acura was great to work with and they did a good job on my car. I will go back!.. I would recommend them for service! More
by Janruss2019
July 22, 2019
Weak battery replacement I came in with a weak battery which was quickly confirmed by the staff. I inquired about maintenance but was advised against it since it had been don I came in with a weak battery which was quickly confirmed by the staff. I inquired about maintenance but was advised against it since it had been done relatively recently and the mileage was low. Yvonne Russell was informative and kept me informed. More
by jskroll
July 22, 2019
Always above expectations! I certainly prefer Jackson Acura over other Acura dealerships that might be much closer to me. Customer service is always top notch and Yvonne is grea I certainly prefer Jackson Acura over other Acura dealerships that might be much closer to me. Customer service is always top notch and Yvonne is great and I always book my services with her!! I do not mind driving further to Jackson Acura since the work done on my car and customer service is always exceptional. Thank you More
by vabverma
July 17, 2019
Lacks Customer centricity! Poor experience all around including the service manager, who wouldn’t even bother to get out of his chair to go look and or investigate the issue bei Poor experience all around including the service manager, who wouldn’t even bother to get out of his chair to go look and or investigate the issue being raised about the vehicle.. I took my business to another Acura dealer where their service personnel don’t have nice glass offices and the difference is day and night! True care for their customers and it shows from the time you walk in there. I also ended up buying a new MDX from the other dealer as well! More
by XMDX
Other Employees Tagged: Rodney Jones , Brittiany Byas
July 17, 2019
You get more than what you ask for! I went in for an airbag recall and they did a transmission service and washed my car fir free while I was waiting!!! What a nice surprise. Made my mon I went in for an airbag recall and they did a transmission service and washed my car fir free while I was waiting!!! What a nice surprise. Made my month! More
by scrosbytko
Other Employees Tagged: Rodney Jones, Nick Covino , Brittiany Byas, Pat Crossen
July 17, 2019
Acura RDX Service Great service overall. Yvonne is great. Would like to a shorter wait time. Maybe a better scheduling option and ETA prediction could help reduce wait Great service overall. Yvonne is great. Would like to a shorter wait time. Maybe a better scheduling option and ETA prediction could help reduce wait time. More
by salim.mantri
July 17, 2019
Great experience! This experience was by far the easiest we have ever had buying a car. Our sales person Chege was great to deal with and very knowledgeable. Service la This experience was by far the easiest we have ever had buying a car. Our sales person Chege was great to deal with and very knowledgeable. Service lady Yvonne was very friendly and made us feel so welcome! We absolutely love our new Acura! More
by klingon3281
Other Employees Tagged: Chege Maina , Kelly Oneill
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