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Yvonne Russell
1,868 Reviews
1,868 Reviews
Write a ReviewIndustry Experience
28 yrs, 10 mos
Specialties & Trainings
B.A. Business Leadership
1868 Reviews of Yvonne Russell
October 11, 2018
Great job! They did a great job on my headliner repair. They started and finished the work right on the schedule promised. The car was clean inside and out whe They did a great job on my headliner repair. They started and finished the work right on the schedule promised. The car was clean inside and out when I picked it up. More
by brown.jim7592
Verified Customer
October 11, 2018
out standing service Needed service ASAP, brought my car in the same day and was very satisfy with the results. highly recommend Jackson Acura. Professional ,courteous an Needed service ASAP, brought my car in the same day and was very satisfy with the results. highly recommend Jackson Acura. Professional ,courteous and friendly More
by Sterlingr66
Other Employees Tagged: Brittiany Byas
October 08, 2018
Always an easy and smooth transition Very good experience. Even with the phone down, Nick got back to me via my message I left and secured me a loaner. Brittany followed up with me afte Very good experience. Even with the phone down, Nick got back to me via my message I left and secured me a loaner. Brittany followed up with me after the car was done. More
by audrey.lott
Other Employees Tagged: Nick Covino, Cody Johnson , Brittiany Byas
October 05, 2018
Very friendly and personal service My airbag sign had come on, so I brought my MDX in for a check and also an oil change. They did a great job and are taking care of the issue with the My airbag sign had come on, so I brought my MDX in for a check and also an oil change. They did a great job and are taking care of the issue with the airbag. Very friendly and upscale environment. More
by judithforgoston
October 05, 2018
Very customer focused I have always had a positive experience while having my car serviced at Jackson Acura. The service waiting area is aesthetically pleasing. Yvonne was I have always had a positive experience while having my car serviced at Jackson Acura. The service waiting area is aesthetically pleasing. Yvonne was very attentive and kept me informed throughout the appointment. I would recommend this dealership. More
by t.burgessrtt
October 02, 2018
ILX Hybrid Although there was confusion about how much was under the Federal Regulation warranty, the dealership people were nice to me, granted me a loaner, and Although there was confusion about how much was under the Federal Regulation warranty, the dealership people were nice to me, granted me a loaner, and ultimately fixed the car well! Yvonne is a terrific Service Advisor - and treated me professionally and sincerely. More
by goldatl
October 01, 2018
Service Had to get ad-hoc service done, Yvonne was great to work with, she took care of it right away and helped with multi-point inspection to make sure no o Had to get ad-hoc service done, Yvonne was great to work with, she took care of it right away and helped with multi-point inspection to make sure no other issues with vehicle. Thank you Yvonne !! More
by SP
September 28, 2018
Awesome! I will always go to this dealership. Service was A1. Everyone was helpful and friendly going above and beyond to help even helping for a service that I will always go to this dealership. Service was A1. Everyone was helpful and friendly going above and beyond to help even helping for a service that wasn't there for. More
by taneishan.wilson
September 28, 2018
Oil Change Went for an oil change. I purchased the Jackson Service plan when I got the car and feel like it's worth it. They provide a summary of how many serv Went for an oil change. I purchased the Jackson Service plan when I got the car and feel like it's worth it. They provide a summary of how many services you have left on the plan each time and send a summary email so you always know where you stand. I initially thought I needed my cabin and air filters changed, but Yvonne said for us to just take a look at them first before changing them if that's not needed. I appreciated her looking out for me. She brought them to me to show me what they looked like while I was in the waiting area and told me they were ok until the next service but I went ahead and had them changed anyway because I have some long road trips coming up, but again, appreciate honesty and not charging for work unless it's needed. More
by kara0377
September 28, 2018
Great Customer Service Clean, friendly and most importantly quiet environment. Great customer service. Ms. Russell provided excellent customer service. Car was serviced q Clean, friendly and most importantly quiet environment. Great customer service. Ms. Russell provided excellent customer service. Car was serviced quickly and was cleaned when it was returned. No complaints. More
by elbertbruno
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