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Yvonne Russell
2,061 Reviews
2,061 Reviews
Write a ReviewIndustry Experience
29 yrs, 4 mos
Specialties & Trainings
B.A. Business Leadership
2061 Reviews of Yvonne Russell
November 02, 2018
Awesome Awesome. Yvonne took care of all the problems and made sure that I have a loaner car. She was very informative and she communicated clearly Awesome. Yvonne took care of all the problems and made sure that I have a loaner car. She was very informative and she communicated clearly More
by ANBASTA
Verified Customer
November 01, 2018
Service for power steering pump I was qouted $550 to replace the power steering pump (after market) on my Acura TSX ($400 parts and $150 labor). Jackson was getting the part from Na I was qouted $550 to replace the power steering pump (after market) on my Acura TSX ($400 parts and $150 labor). Jackson was getting the part from Napa that only charges $159 for the part plus you get $60 back when you return the core to them. I understand that the dealership usually has an upcharge, but this excessive. They allowed me to buy the part, but then I was told it didn't work when they put it on and they wanted me to pay for the labor a second time. My advisor did her best to explain and eventually I was able to get the car repaired. This is by far still my favorite Acura Dealership and I will continue to do business with them. I do suggest that as a consumer do your homework if you are dealing with the service department because they dont seem to be as forthcoming as they used to be. More
by jjohnsonhart
Other Employees Tagged: Brittiany Byas, Gabrielle Orbe
November 01, 2018
Pleasant It's always a pleasure to have my TL done at Jackson the service providers are always the best sales,service, finance,management all are ready to help It's always a pleasure to have my TL done at Jackson the service providers are always the best sales,service, finance,management all are ready to help. More
by DCHRISTIAN6329
October 31, 2018
Prompt and Professiknal Yvonne was very knowledgeable and professional. My service was prompt and my car cleaned and ready earlier than expected. I was emailed a detailed rep Yvonne was very knowledgeable and professional. My service was prompt and my car cleaned and ready earlier than expected. I was emailed a detailed report of my service and sent a text when it was ready. More
by vanessacreech
October 30, 2018
Service was slow but good Went to this dealership for an oil change . Service was a bit slow.it appeared they were backed up. It took me more than an hour to get my car back. Went to this dealership for an oil change . Service was a bit slow.it appeared they were backed up. It took me more than an hour to get my car back. Car wash could have been better. Service rep was friendly More
by pkdurbha
October 30, 2018
Great service Yvonne was my service manager and did a great job explaining what was and wasn’t needed for my service appointment. The oil change, multi point inspec Yvonne was my service manager and did a great job explaining what was and wasn’t needed for my service appointment. The oil change, multi point inspection and tire rotation took about two hours while I waited in a comfortable guest area. The lobby was also filled with good smells from the chili cook off and employees were kind to offer customers some as well. The follow up emailed report was useful and provides notice of what is recommended for my next visit. More
by LR
October 30, 2018
Review Yvonne was nice but the 3,5 hour wait was ridiculous for an oil change and transmission fluid. I feel Yvonne was overworked and bombarded with custome Yvonne was nice but the 3,5 hour wait was ridiculous for an oil change and transmission fluid. I feel Yvonne was overworked and bombarded with customers while everyone else didn’t have anyone. More
by snlebreton
October 30, 2018
needed help with keyless remote I was very impressed with the level of customer service I received from the time I entered the service department until I left. This was my first tim I was very impressed with the level of customer service I received from the time I entered the service department until I left. This was my first time at Jackson Acura and I will definitely be back. More
by dca4
October 27, 2018
Great service , I was on a tight time frame and they were able to get my service done quickly, without even having an appointment. Free coffee and WiFi in the waiti , I was on a tight time frame and they were able to get my service done quickly, without even having an appointment. Free coffee and WiFi in the waiting room as well. Yvonne was awesome! More
by RoswellMike
October 26, 2018
Service Yvonne very professional and very pleasant to work with. She provided great excellent service and is very helpful. Worked is performed in a timely m Yvonne very professional and very pleasant to work with. She provided great excellent service and is very helpful. Worked is performed in a timely manner. More
by ay02
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