Yvonne Russell
Yvonne Russell at Jackson Acura
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Yvonne Russell | Page 5

Service Advisor

Jackson Acura

10900 Alpharetta Hwy
Roswell, GA 30076

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4.9
1,573 Reviews

Industry Experience

26 yrs, 11 mos

Specialties & Trainings

B.A. Business Leadership

4.9

1,573 Reviews

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1573 Reviews of Yvonne Russell

March 10, 2024

Dealership Rating
Employee Rating

Yvonne was great! Easy to schedule, not there all day. Discounts honored and applied. Will be back. More

by dirtyfry9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 12, 2024

Jackson Acura responded

Thank you for sharing your experience with us! We're delighted to hear that Yvonne provided you with great service and made scheduling easy for you. We understand the importance of efficiency, and we're glad that you were able to enjoy the rest of your day. It's fantastic to know that the discounts were honored and applied to your satisfaction. We truly appreciate your business and are thrilled to hear that you'll be back! If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

March 09, 2024

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Employee Rating

I feel like the people in the service department are honest and strive to get me the best service they can. I definitely recommend this service department to Acura owners. More

by strickrh99
Recommend Dealer
Yes

Other Employees Tagged: Nick Covino

Mar 12, 2024

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that you feel our service department is honest and dedicated to providing you with the best service possible. At Jackson Acura, integrity and customer satisfaction are paramount to us, and we're pleased to know that our team's efforts have earned your recommendation to other Acura owners. Should you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your recommendation and look forward to continuing to provide you with top-notch service in the future! Warm Regards, Jackson Acura Team

March 07, 2024

Dealership Rating
Employee Rating

Great Service! Yvonne is so wonderful to work with. I feel well taken care of when visiting their service department. More

by kimdillehay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 12, 2024

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that you received great service and that Yvonne provided you with wonderful assistance at Jackson Acura. Ensuring our customers feel well taken care of is always our priority, and we're delighted that Yvonne makes your visits to our service department positive ones. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future! Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

February 28, 2024

Dealership Rating
Employee Rating

Very professional Friendly, competent and all was well and excellent service. No Happy with the loner car. More

by Kay Esco
Recommend Dealer
Yes

Other Employees Tagged: Yvonne Russell

Mar 12, 2024

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that you found our team to be very professional, friendly, and competent during your visit to Jackson Acura. We're delighted that you were happy with the loaner car provided to you, and we're pleased that you received excellent service overall. Ensuring a positive and seamless experience for each of our customers is always our goal! Thank you for choosing Jackson Acura for your automotive needs. If you need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 24, 2024

Dealership Rating
Employee Rating

I always have appointments early on Saturday. I'm in by 7:30 and leaving by 9am consistently. I enjoy going to Jackson Acura!!! More

by jamalbhooks
Recommend Dealer
Yes

Other Employees Tagged: Yvonne Russell

Mar 06, 2024

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that you consistently have a positive experience with early Saturday appointments at Jackson Acura. Ensuring our customers have a seamless and efficient service experience is always our goal, so we're delighted that we've been able to accommodate your schedule and consistently having you on your way by 9:00 AM. We're truly glad that you enjoy visiting Jackson Acura, and we look forward to continuing to provide you with excellent service in the future! If you should need any further assistance, please don't hesitate to reach out. We're here to help! Warm Regards, Jackson Acura Team

February 23, 2024

Dealership Rating
Employee Rating

My service advisor, Yvonne Russell, has always been most helpful in getting my car serviced and getting any warranty items corrected. More

by cjnicholas40
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2024

Jackson Acura responded

Thank you for taking the time to share your experience with us! We're delighted to hear that Yvonne has consistently provided you with excellent service at Jackson Acura. Yvonne is a valued member of our team, and we're thrilled to hear that she has been most helpful in ensuring your car is serviced promptly and any warranty items are corrected efficiently. Providing top-notch service to our customers is always our goal, and we're glad that she continues to meet your expectations! If you should need further assistance, please don't hesitate to reach out. We're here to help and look forward to serving you again in the future! Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

February 23, 2024

Dealership Rating
Employee Rating

Ivonne Russell is my Service Advisor and she is the absolute in the business! I would recommend her to anyone!! More

by THEMAMA01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2024

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that Yvonne has continued to provide you with exceptional service at Jackson Acura. Yvonne is a valued member of our team, and we're delighted to hear that you consider her the absolute best in the business! Your recommendation means a lot to us, and we truly appreciate your kind words. Thank you for choosing Jackson Acura for your vehicle needs. If you should need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 22, 2024

Dealership Rating
Employee Rating

service was very good service was very good service was very good service was very good More

by boris
Recommend Dealer
Yes
Mar 06, 2024

Jackson Acura responded

Thank you for your feedback! We're glad to hear that you found our service to be very good. Ensuring top-notch service is always our priority, and we're delighted that we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Jackson Acura - We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Mar 06, 2024

boris responded

Thank you for your job!

Mar 06, 2024

boris responded

Thank you for your job.

February 17, 2024

Dealership Rating
Employee Rating

Came to Jackson Acura to get an oil change and check up. SUV struggled to turn on minutes beforehand. So glad that I paid attention to my spirit and immediately drove to the dealer. My battery was all but d More

by LadyLP
Recommend Dealer
Yes

Other Employees Tagged: Yvonne Russell

Feb 22, 2024

Jackson Acura responded

Thank you for sharing your experience with us! We're glad to hear that you came to Jackson Acura for an oil change and check-up, especially considering the situation with your vehicle struggling to turn on beforehand. Your proactive approach to addressing the issue and visiting the dealership was crucial, and we're pleased that we could assist you. We understand that unexpected repairs can be challenging, and we're grateful that Yvonne provided you with the necessary information and guidance. Your safety is our top priority! We're glad that you left feeling confident and secure in your vehicle after the necessary work was completed. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for trusting Jackson Acura with your vehicle needs! Warm Regards, Jackson Acura Team

February 16, 2024

Dealership Rating
Employee Rating

Great customer service Great customer service. Ivonne is great and always explain everything I need to know about my car and services. More

by torres.emily
Recommend Dealer
Yes

Other Employees Tagged: Yvonne Russell

Feb 22, 2024

Jackson Acura responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that you continue to experience great customer service at Jackson Acura. We greatly appreciate your kind words about Yvonne and are delighted to hear that she provides a thoughtful, efficient experience during all your car services! Thank you for your continued trust in us for your vehicle needs. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

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