Yvonne Russell | Page 6

As always, I was very pleased with my service. Especially with my service tech, Yvonne Russel. Especially with my service tech, Yvonne Russel. More

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I am very satisfied with the quality customer service that I received from Jackson Acura!!! that I received from Jackson Acura!!! More

by psmoove Verified Customer Verified Customer

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Always a great experience. Everyone is always kind , patient, honest, professional and does a great job explaining what's going on with my vehicle. Thank you for the Awesome Se Everyone is always kind , patient, honest, professional and does a great job explaining what's going on with my vehicle. Thank you for the Awesome Service you provide! More

by pzsmith08 Verified Customer Verified Customer

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Yvonne provided excellent service. Pleasure to work with Yvonne. Easy scheduling and she did great job Pleasure to work with Yvonne. Easy scheduling and she did great job More

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Yvonne and Jackson Acura have been great. They always get me in and out of the service department as quickly as possible. I highly recommend them! They always get me in and out of the service department as quickly as possible. I highly recommend them! More

by ericcire Verified Customer Verified Customer

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Visited Jackson Acura dealership for the 2-year complimentary maintenance program on my 2024 Acura. The service department was very disrespectful and defensive. For context, I personally did a brea complimentary maintenance program on my 2024 Acura. The service department was very disrespectful and defensive. For context, I personally did a break-in oil change on my Acura at around 3,500 miles and had zero problems doing so. I consider myself sufficiently capable when it comes to basic maintenance jobs and have done oil changes, brakes, tire rotations, spark plugs, etc on multiple cars for 5+ years with no problems. It was last serviced by the dealer in May 2025 for an oil change and tire rotation. My 2-year complimentary service expired in July, and I attempted to change my oil November 2025. It was evident the service tech that worked on the car in May had overtightened and stripped the two screws at the rear of the metal undertray. Additionally, the front two screws of the undertray were completely missing - my theory is the tech overtightened the rear screws to secure the tray properly since they failed to reinstall the front screws. After noticing this, I call and leave two separate voicemails to the service advisor and service manager. A call back was never received and a couple days later I speak to someone else to tell me to bring the vehicle in. I get to the dealer and explain the problem to the service advisor. I was questioned whether I had the skills or tools to do the work myself and was accused of not knowing what to do. I certainly wouldn't consider this an appropriate way to handle a customer's dissatisfaction or complaint. They reluctantly take my car back for a complimentary oil change and were able to remove the stripped screws and replace them with new ones. However, I had to request replacements for the two missing front screws. The advisor stated that "we don't usually go and replace missing hardware because it can be costly and add up." Bare in mind, this dealer was the last to touch the vehicle (2024 with only 8,200 miles) where it is very rare and unlikely for hardware to be missing. More

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It felt like home. Very welcoming Every one was veery professional and the facility was very clean. Very welcoming Every one was veery professional and the facility was very clean. More

by Kings827 Verified Customer Verified Customer

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The service was great . . no complaints. I think this 15 words things is a terrible idea. . no complaints. I think this 15 words things is a terrible idea. More

by socratesserdiney24 Verified Customer Verified Customer

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Yvonne always takes good care of us whether it's an oil change or something more involved in the repair. change or something more involved in the repair. More

by Stephen Chesney Verified Customer Verified Customer

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First time visiting Jackson Acura, and the staff was extremely kind and informative. Yvonne was incredibly helpful and did a great job aiding me. extremely kind and informative. Yvonne was incredibly helpful and did a great job aiding me. More

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