Yvonne Russell
Yvonne Russell at Jackson Acura

Yvonne Russell | Page 58

Service Advisor

Jackson Acura

10900 Alpharetta Hwy
Roswell, GA 30076

4.9
1,879 Reviews
4.9

1,879 Reviews

Write a Review

Industry Experience

28 yrs, 11 mos

Specialties & Trainings

B.A. Business Leadership

1879 Reviews of Yvonne Russell

January 03, 2023

Dealership Rating
Employee Rating

Excellent customer service! Every time I take my car there, it comes out running perfectly! More

by jlastetina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Covino , Cameron Hilden

Jan 04, 2023

Jackson Acura responded

We are happy to have provided you with such a positive experience again! We sincerely value your repeat business and look forward to your next visit.

January 01, 2023

Dealership Rating
Employee Rating

Always first class service from the time you are greeted as you drive up. You then sit down with your service representative, of whom is very knowledgeable and knows you and your vehicle and can get it all More

by T Bruton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 03, 2023

Jackson Acura responded

It's great to hear that our service team delivered such a positive experience! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for again choosing Jackson Acura!

December 30, 2022

Dealership Rating
Employee Rating

Firm quickly responded to our need. Parts had the tire needed in inventory. Courteous, prompt service with the special inventory to meet our needs. Hugh More

by hughholley2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 30, 2022

Jackson Acura responded

Hugh, Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

December 30, 2022

Dealership Rating
Employee Rating

My problem has not been completely resolved My clerk, Yvonne, is kind and she works very hard to help! More

by D.A
Recommend Dealer
Yes
Dec 30, 2022

Jackson Acura responded

Hello, we are very sorry to hear that you weren't fully satisfied with your experience. If you wouldn't mind reaching out to us directly, we would like to see if there is anything we can do to turn this around for you. Please feel free to reach out directly to Rodney Jones, our Service Manager, at (770) 650-4000.

December 28, 2022

Dealership Rating
Employee Rating

Very accommodating and provided a loaner car because the warranty repair was going to take a few days. More

by BBROUGHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 29, 2022

Jackson Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

December 27, 2022

Dealership Rating
Employee Rating

Yvonne is the best I was in and out in 45 minutes! Thank your Yvonne! More

by PETERFARGO
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Joey Andrews , Dimitri and Sergei make customer experience a pleasure

Dec 28, 2022

Jackson Acura responded

Peter, Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Yvonne and our team were able to help, and we hope to see you again!

Dec 28, 2022

PETERFARGO responded

You’re welcome. Great service and great employees. Keep up the great work! I’ll be there at my next service interval.

December 24, 2022

Dealership Rating
Employee Rating

Jackson Acura is great at understanding customer needs, service and delivering the vehicle on time. Waiting area is nicely maintained, can work while waiting. Yvonne received, explained and send me off wit More

by Suresh
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 27, 2022

Jackson Acura responded

Suresh, Thank you for the kind words about Yvonne and our service team! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

December 24, 2022

Dealership Rating
Employee Rating

I love love love this dealership and the staff. Always there to be of service. Never rude always service minded. Knowledge in regards to my car and service needed. Thank you so much. More

by diamondsdream
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 27, 2022

Jackson Acura responded

It's great to hear that our service team delivered such a positive experience! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for again choosing Jackson Acura!

December 23, 2022

Dealership Rating
Employee Rating

Yvonne is simply the best service advisor to work with! Even when there was a glitch in the process she made the service experience seem less and very positive. More

by Keith S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 27, 2022

Jackson Acura responded

Keith, Thank you for your business and this review. We're happy to hear Yvonne and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

December 23, 2022

Dealership Rating
Employee Rating

Cameron was a great help. Did not over sell only recommended that was really needed to get fixed. More

by KAUNASAURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cameron Hilden

Dec 27, 2022

Jackson Acura responded

Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Cameron and our team were able to help, and we hope to see you again!

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