"Not all Dealers are created equal"
There is a reason why I keep going back to Young Subaru. the buying process is easy and fair. The service department is the same way. I have purchased and sold a few cars there and will continue to do so.
Zach was very knowledgeable and easy to work with. There was no pressure like I've experienced at other dealerships, which is one of the reasons I bought from Zach.
I also worked with service department. They were very professional and did great work.
Absolutely would NOT recommend this dealership. They stripped off accessories that were on the car AFTER our price negotiation, and did not inform us of this. We only found out when we asked about those accessories (touted as things that "we install on every car we sell") and were told that since we didn't pay for them, they were removed.
I have email exchanges from the Internet manager (Amy Phippen) stating only that the COST of those accessories was being removed from the negotiated price, as they weren't something we'd have normally included. Brandon Walker then took over the negotiating. We negotiated in good faith that the car was intact exactly as advertised and originally listed throughout our negotiations, and based our target price on that. To find out that they stripped those off while we were signing papers is absolutely unacceptable, a low-class move to try and save a few dollars after the fact. Despicable tactics, and we will never set foot in this dealership again, nor would we recommend them to anyone.
We were delayed and kept waiting well over an hour after completing paperwork while they removed these options, and never ONCE were we told why our car was delayed, only, “It should be ready in just a few more minutes.” This after they had assured us FIVE HOURS prior that the car would be pulled up and waiting when we arrived (the ONLY thing that needed to be changed was adding splash guards).
After the fact, Brandon will only insist that HE never discussed including those options, ignoring the point that Amy did, and those options were ON THE CAR, only removed AFTER the negotiations. Even our original salesperson, Zach Breeden, thought we had those options on the car as we drove off the lot that day. Brandon refused admit any complicity in this, nor try to remedy anything, only trying to place the blame on us.
Brandon Walker ruined Young Subaru’s reputation in one fell swoop, and sullied our opinions of everyone involved, even those who were actually quite informative and helpful. And sadly their reputations will suffer as a result.
We love our two current Subaru vehicles, and we'd buy a Subaru again in a heartbeat. But we will NEVER consider Young Subaru again.
Other Employees Tagged:
, Brandon Walker (worst of all by far), Lance McNamara, Jeremy Newson
"Not the best car buying experience"
- Alexis Foote
I did not receive a call from or hear back from the salesman I worked with and the process of my purchasing my car was frustrating.