Zach Hunter

Diagnostic cost for an issue I had since I’ve owned the truck, very disappointing truck, very disappointing More

by jcbaechle Verified Customer Verified Customer

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I brought my truck in because the check engine light came on. After diagnosing the issue, they found that the air filter was in terrible condition and needed to be replaced. I was charged a diagnostic fee ju on. After diagnosing the issue, they found that the air filter was in terrible condition and needed to be replaced. I was charged a diagnostic fee just to have the air filter changed, which was frustrating. What really bothers me is that just 30 days earlier, I had an oil change done at Jim Butler, and they claim to perform a multi-point inspection during every service. If they had actually checked the air filter, as they say they do, this issue could have been caught and resolved then—before the check engine light ever came on. The technician even told me the filter was well beyond needing replacement. The air filter didn't go from great to really bad in just 30 days. My opinion the diagnostic should have been waved due to Jim Butler's not inspecting it like they said they did. It sounds like I need to find a different shop. More

by billblakely Verified Customer Verified Customer

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The service was quick and easy. Technician came and got me as soon as my vehicle was ready and went over everything they checked. Technician came and got me as soon as my vehicle was ready and went over everything they checked. More

by TNT63123 Verified Customer Verified Customer

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Dealership, personnel we’re friendly and helpful service was done when they said major issue I had was with the delay in getting service started scheduled appointment and was told once I arrived that it wou was done when they said major issue I had was with the delay in getting service started scheduled appointment and was told once I arrived that it would be three days before they would start looking at my vehicle if I took it then it was going to start over on the clock not sure why an appointment was needed More

by cryjwy Verified Customer Verified Customer

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They've always done me Fair. I try to do all my services there as long as I can get in Timely. I try to do all my services there as long as I can get in Timely. More

by stldodgeboy Verified Customer Verified Customer

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Service Tech was very attentive to my needs. He explained everything that I needed in detail He explained everything that I needed in detail More

by jacquel43 Verified Customer Verified Customer

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I think Jim Butler Chevrolet is the. Best. I am very satisfied with the service they provide. Best. I am very satisfied with the service they provide. More

by cheapchas0 Verified Customer Verified Customer

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Scratch left on door, brand new truck. Wasnt going to make a big deal but i didnt even get a call back from service manager after leaving voicemail. Was supposed to fill def fluid for me Wasnt going to make a big deal but i didnt even get a call back from service manager after leaving voicemail. Was supposed to fill def fluid for me too and one week later my def fluid light is now on. Frustrating More

by eric_belleville Verified Customer Verified Customer

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Staff was very efficient and helpful. Right on schedule. Got me in and out performing all service required. Right on schedule. Got me in and out performing all service required. More

by springs1958 Verified Customer Verified Customer

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Rodney came out during rain to assist me with the selection and purchase of a new truck. Quick, no hassle trade-in process. First service was timely and efficient selection and purchase of a new truck. Quick, no hassle trade-in process. First service was timely and efficient More

by plthaggard Verified Customer Verified Customer

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