Zach Hunter

Waiting time for service is sometimes too long when having an appointment and not getting vehicle in until long past appointment time having an appointment and not getting vehicle in until long past appointment time More

by MW6661 Verified Customer Verified Customer

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Can't say enough good things about the service department and rental car department. They helped me in a tight situation where I had no transportation and an important trip to KC. Awesome experience. and rental car department. They helped me in a tight situation where I had no transportation and an important trip to KC. Awesome experience. More

by gjrolls Verified Customer Verified Customer

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Very professional they got me back there and got my car taken care of in no time very nice and polite especially love Mike Taylor and Tyler I think that is the guy who does financing very nice and professi taken care of in no time very nice and polite especially love Mike Taylor and Tyler I think that is the guy who does financing very nice and professional people More

by candacelbell36 Verified Customer Verified Customer

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Always quick and easy when I come in for service. Greeted by friendly personnel every time Greeted by friendly personnel every time More

by brucem112 Verified Customer Verified Customer

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My son in law brought the car in and he said it was fine but he hated waiting more than an hour for an oil change. but he hated waiting more than an hour for an oil change. More

by vcornwell72 Verified Customer Verified Customer

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Very pleased with the outcome, they even took care of buffing out a couple of my wheels for my inconvenience.. Mike was a tremendous help with getting my car repaired buffing out a couple of my wheels for my inconvenience.. Mike was a tremendous help with getting my car repaired More

by dmckelve Verified Customer Verified Customer

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I appreciate the service team with helping with my concern on my car. They were able to get me in with in a few days which was very helpful. My car has been back to normal since they fixed my concern. concern on my car. They were able to get me in with in a few days which was very helpful. My car has been back to normal since they fixed my concern. Thank you all for what you all did. Thanks to both the service managers they were amazing. More

by jjacks2014 Verified Customer Verified Customer

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Arrived early and they were able to get me in right away. Was finished at about the time I was scheduled originally. Very satisfied. Was finished at about the time I was scheduled originally. Very satisfied. More

by slidz35 Verified Customer Verified Customer

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Diagnostic cost for an issue I had since I’ve owned the truck, very disappointing truck, very disappointing More

by jcbaechle Verified Customer Verified Customer

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I brought my truck in because the check engine light came on. After diagnosing the issue, they found that the air filter was in terrible condition and needed to be replaced. I was charged a diagnostic fee ju on. After diagnosing the issue, they found that the air filter was in terrible condition and needed to be replaced. I was charged a diagnostic fee just to have the air filter changed, which was frustrating. What really bothers me is that just 30 days earlier, I had an oil change done at Jim Butler, and they claim to perform a multi-point inspection during every service. If they had actually checked the air filter, as they say they do, this issue could have been caught and resolved then—before the check engine light ever came on. The technician even told me the filter was well beyond needing replacement. The air filter didn't go from great to really bad in just 30 days. My opinion the diagnostic should have been waved due to Jim Butler's not inspecting it like they said they did. It sounds like I need to find a different shop. More

by billblakely Verified Customer Verified Customer

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