Zach Rocheleau

Wonderful greeting upon arrival to the dealership with immediate customer service, locating your sales representative and offering a beverage (non-alcoholic 😊). immediate customer service, locating your sales representative and offering a beverage (non-alcoholic 😊). More

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The team members who worked on our sale were all professional and respectful of us. professional and respectful of us. More

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I recently purchased a used vehicle from Ira Lexus of Manchester. My salesman, Zachary Rocheleau exceeded my expectations. There was no pressure, we went on a test drive and it was like hanging out with Manchester. My salesman, Zachary Rocheleau exceeded my expectations. There was no pressure, we went on a test drive and it was like hanging out with a friend. Zach was very polite, knowledgeable and attentive. He made sure all of my questions were answered, was very honest and straight forward. There were no gimmicks, no games, just a great experience. If you're looking for an enjoyable experience purchasing a vehicle like it should be then go to IRA Lexus of Manchester and see Zach Rocheleau. More

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Very professional and very fast. Very happy with the sales process and the service team. I would highly recommend this dealer for service and sales. Took me at my scheduled time and Very happy with the sales process and the service team. I would highly recommend this dealer for service and sales. Took me at my scheduled time and did a great job. Thank you. More

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I recently bought a used vehicle here and and was impressed with the entire process. Stepanie had the vehicle ready for a test ride when I arrived at the dealership. She was both knowledgeable and he impressed with the entire process. Stepanie had the vehicle ready for a test ride when I arrived at the dealership. She was both knowledgeable and helpful during the entire purchase process. I highly recommend her. The negotiations were painless. Very satisfied with the entire transaction. More

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Zach was super throughout the sales process, answering all of my questions and explaining the options on my vehicle. When I returned for my inspection, the service department was awesome. It's what I've all of my questions and explaining the options on my vehicle. When I returned for my inspection, the service department was awesome. It's what I've come to expect from Lexus and definitely a better experience than than I had with the other dealerships I visited. A+ all around! More

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The experience was initially a-ok but Nigel Long went above and beyond and turn it into great experience! Really happy customer here. Nigel reached out to see if we had any grievances, and offered to fix above and beyond and turn it into great experience! Really happy customer here. Nigel reached out to see if we had any grievances, and offered to fix things *after* I signed the paperwork. Simply incredible service! In general, facility is sparkling clean; staff -- nice and respectful. Now, what can be improved: not all Lexus customers are the same. In my mind there are two buckets: people who do not look at the price, they just need a nice reliable luxurious ride, and people like me -- I love Lexus cars, but I work hard for each dollar. Our vehicle had Nitro package (nitrogen-filled tires) pre-installed and there was a charge for it. I made it clear several times that I did not care for Nitro. For busy CEOs this makes sense, but for me it was an expense without any improvement in quality of life. I do not mind paying for goods and services I need and appreciate, but I'd rather not pay for for something I do not need. It took Nigel's intervention to take it off the list. The second issue arose at the time of financing. The buyer is pressed to make several multi-thousand decisions looking several years into the future, quickly. After careful consideration, we decided not to get neither extended warranty, nor prepaid service. Prepaid service sounded nice, but when I asked to produce a price-list of what I'd have to pay for service if I did not prepay (basically, to see what would I save by prepaying) -- the staff declined and mumbled something about "we do not have the numbers". So, we declined everything, and that's why I nicked one star off the review. Again, Nigel was super-helpful to fix all the wrongs I did when signing the paperwork, and is the sole reason I will be coming back (definitely service, and quite likely another car in near future). In the end, we loved the experience, and recommend Ira Lexus Manchester branch to our friends. Lexus makes some impressive cars, but the GX is a legend. Thank you, Nigel and team for making it a great experience in the end. More

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The entire staff was excellent. They worked with us to meet all of our car needs and stay within our budget. Can’t recommend Ira Lexus of Manchester enough! They worked with us to meet all of our car needs and stay within our budget. Can’t recommend Ira Lexus of Manchester enough! More

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Called twice and spoke with 2 sales reps who said they would get back to me with 2 separate questions. Did not get a call back for a week from both and already purchased my car elsewhere would get back to me with 2 separate questions. Did not get a call back for a week from both and already purchased my car elsewhere More

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Zach did an amazing job to accommodate my needs to but the car I. Wanted. He was a rockstar the car I. Wanted. He was a rockstar More

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