Zach Zeune | Page 39

Everyone is courteous and helpful. I have owned 2 different Acura and I have never been disappointed with the service department in the last 21 years that I have been dealing with Acura I have owned 2 different Acura and I have never been disappointed with the service department in the last 21 years that I have been dealing with Acura Columbus. More

by DDHOLDINGS Verified Customer Verified Customer

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Battery Overall whenever I have to visit for service I have a pleasant experience from everyone there. Prior visits Jim has been exceptional to hear my conce Overall whenever I have to visit for service I have a pleasant experience from everyone there. Prior visits Jim has been exceptional to hear my concerns while going through temporary frustrations. Zach is always a friendly face to see, greeted with a smile and makes sure that my service repair is expedited. Todd has gone above and beyond to handle service requests and been fair to me with reasonable pricing. I sincerely appreciate the entire team and all they do to make me feel like a valued customer. The service they provide, makes me want to continue being an Acura owner. More

by PASCHA.B Verified Customer Verified Customer

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Nice Customer Service Quality I had an A16 routine maintenance service at the dealership and the waiting time was less than I expected. After the routine services, I also had a nic I had an A16 routine maintenance service at the dealership and the waiting time was less than I expected. After the routine services, I also had a nice car wash and I was very happy what I got. Nicely, the service also helped me install the new state license plates and I was very surprise to have this kindly free charge service. More

by Meng_hsun Verified Customer Verified Customer

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A1 service. Thorough and professional from the moment i arrived to when i left. I trust them that they arent going to mislead me about services needed (or NOT nee Thorough and professional from the moment i arrived to when i left. I trust them that they arent going to mislead me about services needed (or NOT needed) for my vehicle. More

by cathemckee Verified Customer Verified Customer

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Fast and efficient Service was perform as scheduled. Ready ahead of schedule. To be honest, I miss some of the personal touch I received in prior years (ten years ago). Service was perform as scheduled. Ready ahead of schedule. To be honest, I miss some of the personal touch I received in prior years (ten years ago). Car was clean on outside but no wipe down or vacuum inside. Just miss the extra... More

by joyceduncan Verified Customer Verified Customer

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Professional, Pleasant, and Prompt I've been a customer for 5+ years and this dealership just keeps getting better. The service experience is excellent. Making an appointment online is I've been a customer for 5+ years and this dealership just keeps getting better. The service experience is excellent. Making an appointment online is easy, the service reception team is thorough and patient, and the service times are always accurate. I highly recommend this dealer to anyone, especially if you have an Acura already ... no other central Ohio dealer comes close to this one for quality and value. More

by DOUGLAS.MARK.CAMPBELL Verified Customer Verified Customer

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regular service I have worked with Jami in the past and I worked with Zach for this particular service appointment. Both individuals were extremely helpful and profe I have worked with Jami in the past and I worked with Zach for this particular service appointment. Both individuals were extremely helpful and professional. I would like to note especially, that in a previous appointment for issues with my headlights, Jami was amazing. She was able to take what would have been a very negative experience (and one that would have likely caused me to not purchase another Acura) and converted it into an exceptional experience...even though the situation was caused by someone else (who had left the dealership recently). I missed the opportunity to complete a survey at that time and just wanted to convey my appreciation for Jami at this time. More

by MAUN-SMITHC Verified Customer Verified Customer

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First Service Visit Could not have been an easier experience, from scheduling online to leaving in under the time estimate, it could not have gone better and I look forwa Could not have been an easier experience, from scheduling online to leaving in under the time estimate, it could not have gone better and I look forward to having the same experience again next time. More

by rgross09 Verified Customer Verified Customer

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Quick Corrective Action I recently visited Acura Columbus and after picking up my MDX after a scheduled service had been completed, I had a few lingering quesitons that I nee I recently visited Acura Columbus and after picking up my MDX after a scheduled service had been completed, I had a few lingering quesitons that I needed to ask. In the follow up email asking for feedback, I stated my questions not knowing whether I would ever hear anything back. However, within thirty minutes I had a response from the owner of the company promising me he would research my questions and get back to me. Within a couple hours he had tracked down the folks with the answers and had created a solution for my lingering questions. This has been a family owned business since 1986, and taking care of the customer is definitely their priority. More

by Acura Verified Customer Verified Customer

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outstanding service as always This is my second Acura ILX that I have leased from Acura Columbus, and I can say without reservations of any type that their service department is se This is my second Acura ILX that I have leased from Acura Columbus, and I can say without reservations of any type that their service department is second to none. They are professional, courteous, pleasant and frankly a joy to work with. I would recommend them to anyone and everyone. More

by CBOYLE Verified Customer Verified Customer

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