Zach Zeune | Page 38

Valet service I pulled in to the service area without an appt. and the valet person was very polite and accommodating. The advisor that I dealt with answered all m I pulled in to the service area without an appt. and the valet person was very polite and accommodating. The advisor that I dealt with answered all my questions and told me that he would call me back as soon as they checked my car to give me an exact cost and time frame. They diagnosed my Acura's problem that same day about 2 hours later and had it fixed the next day by lunch time. Was pleasantly surprised that an involved procedure was fixed so quickly. Would highly recommend Acura Columbus Service dept. to any Acura owner. More

by tina.nagy Verified Customer Verified Customer

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Changing Inspection Results Causes Distrust A punctured right front tire was found during a multi-point inspection while my vehicle was in for an oil change and tire rotation. Zach Z. cal A punctured right front tire was found during a multi-point inspection while my vehicle was in for an oil change and tire rotation. Zach Z. called to inform me of this and said that it was not repairable and recommended that we contact the place where we purchased the tires to see if there was roadside hazard protection. I told him that we actually purchased the vehicle at this dealership with those tires on them and had also purchased the extended warranty. He said he would check to see if the tires were covered on the warranty but didn't think so. I also received an email at this time with an action plan and cost of new tire. A few minutes later, Zach called to say that tires were not covered and that they checked again and decided the tire could be repaired. They would plug it and test it out. I asked him to check if the roadside hazard from the tires (which upon our purchase of vehicle were described as new) to see if it would carry over. Zach said that did not apply in this situation. When asked how the tire could go from failing the inspection to passing it, Zach said because he doesn't see the tire but gets a report. I was left with a feeling of distrust about the cause for the change in the inspection report as well as concern for the overall safety of my tire. My husband and I have always been extremely happy with the sales and service at Acura Columbus but based on this experience have definite reservations about returning. More

by beatricemdx Verified Customer Verified Customer

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Service with a smile I was quoted a four-hour wait to put on four new tires. They gave me a loaner car but the job was completed in only two. They also lowered the charges I was quoted a four-hour wait to put on four new tires. They gave me a loaner car but the job was completed in only two. They also lowered the charges from my original quote. Everyone there is nice and the work was done as promised. Of course, the car wash is a bonus. More

by elalancito Verified Customer Verified Customer

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Exceptional service I brought my car in to have my air conditioner serviced after not having confidence in a quote that I had received from my usual service center. Every I brought my car in to have my air conditioner serviced after not having confidence in a quote that I had received from my usual service center. Everyone at Acura Columbus was very professional and provided exceptional service. Larry Jones kept me up to date on the status of my vehicle and also notified me of a potential safetly hazzards concerning my brakes. Larry provided great customer service. Jim Cruikshank also gave me a detailed summary of things that needed attention on my vehicle which was greatly appreciated. I also, want to thank Zac for his great customer service. This was my first time out at Acura Columbus and I had a 5 star experience. More

by SHIA106 Verified Customer Verified Customer

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Excellent service We always appreciate the fine service, care, and kindness we experience at Acuracolumbus when we bring our car in for service. The service department We always appreciate the fine service, care, and kindness we experience at Acuracolumbus when we bring our car in for service. The service department was very thorough and repaired our car completely. More

by GREGNBECKY Verified Customer Verified Customer

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Great Service The service center got my car in right away and it was a short notice. They were friendly, helpful and they performed the work in a timely fashion. The service center got my car in right away and it was a short notice. They were friendly, helpful and they performed the work in a timely fashion. Thanks for the great service! Sincerely, Leigh Beal More

by LEIGH.BEAL Verified Customer Verified Customer

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Great experience I'm very satisfied with the personalized service I received from Jim and Zach in your service department. The repair was done quickly and correctly. I'm very satisfied with the personalized service I received from Jim and Zach in your service department. The repair was done quickly and correctly. Communications were great, including the text messages. More

by AMAYZED2001 Verified Customer Verified Customer

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Oil change Easy drop off, no wait to check in, and comfortable waiting room with amenities. Experience is great and doesn't feel like your normal service experi Easy drop off, no wait to check in, and comfortable waiting room with amenities. Experience is great and doesn't feel like your normal service experience. More

by CASEYCMEYER Verified Customer Verified Customer

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Professional service experience Great treatment from beginning to end. Todd is probably the best in his profession. Very much a no nonsense, but polite. Always gives options rather Great treatment from beginning to end. Todd is probably the best in his profession. Very much a no nonsense, but polite. Always gives options rather than just one alternative. More

by JGRANT3 Verified Customer Verified Customer

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Excellent Service As usual, Acura Columbus did an excellent job at check in, communication and check out....actual service on car was seen via video -which was an inter As usual, Acura Columbus did an excellent job at check in, communication and check out....actual service on car was seen via video -which was an interesting extra. More

by MASLPREG Verified Customer Verified Customer

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